Irisruby 

Cant believe this company is still allowed to trade hounslow trading satndards which is where the warehouse they send items from were not interested but i paid through pay pal and gained a full refund after sending the crap they sent out that looked nothing like the website pictures back to china paypal even refunded most of the postage as well iris ruby bad but paypal good

NEVER buy anything from this Company.
It is the worst quality clothing I have ever seen and their customer service is terrible. Avoid disappointment and buy elsewhere.

Fraud! Complete fraud. Ordered a knitted sweater, received a Xerox print of sweater on woven poly fabric. Not at all as represented by their ad on Pinterest. Pinterest should dump this merchant!

Not worth one star. Total load of crap
They advertise beautiful, knitted items using stolen images from estsy sellers. IF you receive anything at all, it will be a screen print of the original design on some, hideous. Scratchy material
They then ask you to return the item at YOUR expense to China or offer you a measly 15% discount. l. They know they are scammers. Iris rubbish more like...I was even asked to be on a consumer rights programme about these crooks. I will do whatever I can to put people off buying from them

Ordered 2 items in December. Received one which wasn't as good as it looked in the picture but never mind... the second item never arrived, constantly chasing and chasing and chasing to be continuously told they will update as soon as it is shipped, never any indication of when that might be. 4 months later I requested a refund which I've now received (although £2 less but I don't have time to chase!)

I have been scammed. This seller used a deceiving picture and they know that they are selling something that is not the one in the picture. And then, when I point that out they offer me two options, none of which resolve the problem. 1. They say I can return the item and get a full refund. HOWEVER, they say that I have to send the item to China and pay for the shipping, but they did not send the item from China, they sent the item from a UK warehouse. They do that because they know how expensive it is for me to send a parcel to China and they know that buyers do not want to pay for that. If there is any buyer that would do that, the company would not lose anything and I would waste my money paying for the shipping to China. And I repeat, their parcel did not come from China. 2. So, because they know that sending a parcel to China is expensive and that most buyers do not want to pay for that or go through the hassle of doing that, they offer a partial refund of 25%. So, they are still making money and the customer gets to keep an item that will never use due its poor quality. As you can see, it is a win-win situation for the seller while I have to choose between two choices that will make me loose either way. The point here is that they know that they are deceiving people; they know that they are not selling the item in the pictures. They do it on purpose because they know that customers have to rely on the pictures when we buy online and they take advantage of that. Instead of taking pictures of the REAL item, they upload images that do not correspond to the item that they are actually selling. They know that they are scamming people by doing that. Their website should not even exist.

Absolute ripp off. Never recieved order apart from a pair of gloves which were nothing like picture. Email return repeatedly asking me to wait a little longer then when I asked for money back they agreed but did nothing. This company are just operating to scam you dont buy from them .only give 1 star as cudnt write review if didn't put star rating otherwise they would get nil.

Placed order 14th January, received 6th April . Garment was enormous. Unable to wear. Can't remember how much I paid.
Will not return. Cost more than actual top. Do not trade with China.

I have a feeling that IrisRuby stock is all copied from much more expensive suppliers. I managed to find a pair of "their" shoes by googling & no surprise, manufactured in the US & costing nearly £100. People should check reviews before ordering.

This company is very bad..they didnt want me to return something which was awful and way to small they threatened me with if I returned it, it could get lost then I wouldn’t get my money back...this upset me so much that I asked them for the return address which they gave me, I then sent it back losing out because of the package, but unfortunately because I did this They had to pay me back, and what they did next was shameful twine it was delivered they said it was not them even though they gave us the return address...they are bad people out their do not buy from them...I still have the crappy coat but got my money back so they lost out in the end...because I was able to prove I had returned the item...so they ended up the losers in the end

Lying cheating company! China well what should I have expected! Corona! It’s all a con! I will never buy anything from China again! It’s all gonna be U.K. from now on!
Do not use.
They’re items are falsely advertised, Their pictures they post of their clothing and accessories are not what they they look like, they offer a refund and then don’t refund.
PayPal did not help.
I paid £65 on 4 disgusting items and ended up paying an extra £15 to return and still have not received a refund. I’m sick of them!
DO NOT TRUST IRISRUBY!!!!

I've had a response to my previous review from Iris Ruby. It seems I have rattled their cage!! Iris Ruby are intent in putting people off opening cases via PayPal. Well here I am again warning potential customers. It was not a long drawn out process to open up a dispute with PayPal. The long drawn out process were the weeks I wasted time trying to sort things out directly with Iris Ruby. Once a PayPal dispute is opened it's only a matter of days before its resolved. I got my entire refund back in full within 2 weeks from opening the case! Plus they paid for my return postage to china costing £ 8.65 A buyer is always protected with paypal, a seller who is a disgusting one doesnt have a leg to stand on. So if you paid by paypal I urge to to exercise your rights. Stop wasting time begging for your money back with Iris Ruby. If your purchase is substandard, not as described, never received, you will always win and as we ALL know they are LIARS... I guarantee a paypal dispute is the way to go. Word to those intending to buy from Iris Ruby AVOID IT ALL ALL COSTS THEY ARE TERRIBLE! As you can see they really dont like the truth to be known!

It’s to little to late irisruby the items arrived November for Christmas presents
After no help from your terrible customer service
Your items are not even good enough for the charity shop they were thrown in the rubbish bin
At great expense to me having to buy other Christmas presents for my family disgusting

This company are total crooks and thieves. The clothing is disgusting and nothing like what you order. Even worse, they do not send all of your order. They never respond to your emails, just automated responses. After my first Trustpilot review, they offered me 10% refund on the items I never received. 10%!! That is just sheer theft, I paid for items I did not receive therefore they must refund ALL OF THE MONEY OWED TO ME.

DO NOT BUY FROM IRISRUBY. Shocking quality and non receipt of items paid for, this company needs to be closed down.

DO NO USE THIS COMPANY
The clothing is unsatisfactory and not fit for purpose. I bought quite a few items on the 3rd February 2020, I received most of them on the 28th February. I emailed immediately to say they were unsuitable and was I to return them to Hounslow. They responded on the 29th Feb to say they had to be returned to Guangzhou but would I accept a 15% discount instead of returning them .... use this fund to alter the cloth!!!!!!
I emailed back immediately declining the 15% and asking for their return address. I have emailed them at least twice a week asking for their return address, to which they did not respond.
Then today 20th March, although there were 15 of my emails attached to their email, they said as it had been over 15 days and I had not responded the account is now closed. Don't use this company not only are the clothes inferior but you are unable to return any of them.

Dreadful dreadful company, I have been so disappointed as all I get back in response to my emails is" if you run into any issues please don't hesitate to contact us. This has been going on since last November as I trusted that god forsaken key board warrior. I doubt I will get my money back £70.00 ( I wouldn't mind but the 2 dresses I bought was for a homeless girl going for a job interview and a pair of socks that never arrived.) When the items arrived I sent the 2 items back by Royal mail at another cost of £13.20. I would NOT send anyone in a item of clothing to a shelter let alone a job interview. I think a class action law suit would be a start in stopping this scammer?

In response to your reply like I have said you have had at least 23 emails from me, if I'd known you was based in China I would have never bought from you. These items was returned in November you are nothing but con artists.

Put in an order October last year. The order comprised of 7 skirts. Today I have only received 3 of them!!!! The business owes me 4 skirts or £104.70. I even wrote to the Chinese address at the bottom of some of their paperwork. My letter was returned unopened. I would not be able to just throw away over £100's, but that is what this company has done to me.Don't buy from them unless you can gamble your money. Bitterly disappointed.

I rated this 1 and that's too much. Bought Knitted cardigan as a Christmas gift. The package arrived it was not knitted. The quality was awful and I wouldn't wear it. I returned the item the end of December paying £9 postage and I still have not received a refund 3 months later. The website is a joke.

I placed an order for 4 items back in Jan and after approx 5 weeks I received two of the items but was told the other two items were on delay but would be delivered soon. I have since emailed twice asking where the remainder of my order is but to date have had no reply. Although the clothing is very reasonably priced, there's no guarantee you will actually receive your order, so I would not recommend to other buyers and will not be purchasing from them again. Just want to recoup my monies!!!

I have had similar very bad experience of this company. But luckily I used my credit card to purchase so made a complaint to cc and have had money refunded. Lesson .. always pay on cc!
I have still not received two items despite ordering before Xmas and ones I got were creased and quality of a dressing up box of clothes! When I emailed to return them they did not sent a return address so I'm left with poor clothing.