Itinerary was arranged in advance, but during the trip we got a message asking for more money to do the agreed to itinerary and then arguing with the company. Ruined our day. Amalfi Coast tour. Irr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had a fantastic trip organized wit Irro Charter! We were a group of 13 travelling from France to Italy. The service provided has been excellent: from the beginning (exchange of emails, confirmati... Toon meer
Bedrijf heeft geantwoord
Irro charter were amazing from start to finish. Easy booking and prompt email replies to any questions I had. With booking a service from a different country your obviously a bit nervous but they alw... Toon meer
Bedrijf heeft geantwoord
Der Deutsche Forstverein bedankt sich für den absolut tollen Service! Es wurden insgesamt 19 Busse an einem Tag und zur gleichen Abfahrtszeit für Exkursionen gebucht. Die Busse sind zu unterschiedlich... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Contactgegevens
Dannenberger Straße 32, 29439, Lüchow, Duitsland
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Uitstekend
193 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Very good cooperation partner
Prompt answers to all requests, flexibility in accepting the special requirements of the client (cancellation deadline, payment term a.s.o.), good communication with the client
6 mei 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Roxana,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that you value Irro Charter as a cooperation partner. Prompt communication, flexibility, and clear coordination with our clients are very important to us, so your feedback means a lot to our team.
We truly appreciate your trust and look forward to continuing our cooperation.
Kind Regards
Your Irro Charter Team
I rented a bus from this company for a…
I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves. However, they were very helpful afterwards and covered our extra expenses. I have observed that if they can break away from their corporate processes a bit, they will be very successful. You can be absolutely sure they are reliable.
30 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Halil,
Thank you very much for your honest and thoughtful 4-star review.
We are sorry that your trip started with such a difficult situation and that you had trouble reaching us due to technical issues. This is not the experience we want our clients to have, especially on the first day of a multi-day journey.
At the same time, we truly appreciate your fair feedback and are glad that our team was able to support you afterwards and cover the additional expenses. Your comments about our internal processes are valuable to us, and we will take them seriously as we continue to improve.
Thank you for your trust and for highlighting our reliability. We would be happy to support you again in the future.
Kind Regards
Your Irro Charter Team
service mentality
short and simple: outstanding service mentality!
4 mei 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Walter,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that our service mentality stood out to you. Providing helpful, reliable, and client-focused support is very important to us, so your feedback means a lot to the entire team.
We truly appreciate your trust.
Kind Regards
Your Irro Charter Team
Schlechter geht es nicht
Schlechter geht es nicht. Fahrer wollte uns am 03.05.2026 für die Fahrt von Uelzen nach Lüchow kein Ticket ausstellen. Bezahlt haben wir 22,40. Nach unseren Drängen hat er uns ein Einzelticket für 8.20 für eine Person ausgestellt statt für 2 Personen. Warum bekommen wir kein Ticket und vor allem was passiert mit unserem Geld?
3 mei 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Liebe Franziska,
vielen Dank für deine Rückmeldung.
Es tut uns leid zu lesen, dass es bei deiner Fahrt von Uelzen nach Lüchow zu Unklarheiten rund um die Ticketausstellung gekommen ist. Auch wenn sich deine Bewertung nicht auf Irro Charter bezieht, sondern auf eine lokale Linienfahrt im Auftrag der LSE, nehmen wir dein Anliegen selbstverständlich ernst und haben den geschilderten Fall intern weitergeleitet.
Da diese Bewertung nicht unsere Charterleistungen betrifft, haben wir bei Trustpilot die Löschung beantragt. Unabhängig davon wird der Sachverhalt geprüft, damit nachvollzogen werden kann, was in dieser Situation passiert ist.
Vielen Dank, dass du uns darauf aufmerksam gemacht hast.
Herzliche Grüße
Ihr Irro Charter Team
We had a great experience with Irro…
We had a great experience with Irro Coach charter service. I needed point to point transportation for my group of 22 adults and Irro made it easy and seamless. Our buses arrived clean and on time. Our drivers were courteous and professional and kept us safe and on time. We appreciated their insight and our driver Igor in The Lisbon area went above and beyond to help make our travel easy. Thank you for a great experience
7 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Allisson,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your point-to-point transportation for 22 adults was easy and seamless with Irro Charter. It’s great to know that the buses arrived clean and on time, and that our drivers made you feel safe and well taken care of throughout the journey.
We’re especially happy to hear that Igor went above and beyond in the Lisbon area. We will gladly pass on your kind words to him.
Thank you again for your trust and recommendation. We would be happy to support you and your group again in the future.
Kind Regards
Your Irro Charter Team
I was very pleased with the quick…
I was very pleased with the quick response to our last minute needs. The driver was excellent and all went very smoothly.
20 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Frank,
Thank you very much for your 5-star review.
We’re delighted to hear that you were pleased with our quick response to your last-minute request. Providing flexible and reliable support, especially on short notice, is very important to us, so it’s great to know everything worked smoothly for you.
We will also gladly pass on your kind feedback to the driver.
We truly appreciate your trust and would be happy to support you again in the future.
Kind Regards
Your Irro Charter Team
Immaculate
We had a PERFECT tour, 5 days in the Mosel, Germany. Our driver Ivan could not have been more efficient, helpful and kind. The bus was immaculate and beautifully driven. I have been on a lot of tours and I can’t remember one going more smoothly, from booking through to its conclusion.
23 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear UK Resident,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your 5-day tour in the Mosel region was such a perfect experience. It’s especially rewarding to know that everything ran smoothly from booking through to the end of the journey. We’re also very happy that Ivan made such a positive impression with his efficiency, kindness, and professionalism – we will gladly pass on your kind words to him.
Your feedback means a lot to our entire team, and we truly appreciate your trust.
We would be very happy to support you again on a future tour.
Kind Regards
Your Irro Charter Team
Great service and good communication…
Great service and good communication before and after.
The drivers were friendly and the bus was new and clean.
They also arranged for a luggage shuttle vehicle, as the bus could not go into the old town.
20 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Johann,
Thank you very much for your great 5-star review.
We’re delighted to hear that you were satisfied with our service and communication before and after the trip. It’s also great to know that you appreciated the friendliness of our drivers and the quality of the vehicle.
In situations where access is limited, such as in historic old towns, we always aim to find practical solutions – so we’re glad the luggage shuttle worked well for you.
We truly appreciate your trust and would be happy to support you again in the future.
Kind Regards
Your Irro Charter Team
We had an amazing trip
We had an amazing trip. Our driver was consistently punctual, professional, helpful, and friendly, which made our trip even more enjoyable.
We will definitely recommend and be booking again with Irro charter.
9 april 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Sarah,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that you had such an amazing trip and that our driver made the experience even more enjoyable with punctuality, professionalism, and a friendly attitude. This is exactly the level of service we strive to deliver.
Your recommendation means a lot to us, and we truly appreciate your trust. We’re already looking forward to supporting you again on your next journey.
Kind Regards
Your Irro Charter Team
Great Company - Communicate Expectations
Communication, booking, and problem solving was all very professional, and I would recommend Irro Charter to anyone needing ground transportation. My only suggestion is to make clear your expectations and understand the driver's perception at the beginning of the trip, especially if you are working across cultures.
14 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Nancy,
Thank you very much for your thoughtful 5-star review.
We’re delighted to hear that you were satisfied with our communication, booking process, and problem-solving. Providing a professional and reliable service is very important to us, so your feedback means a lot to our team.
We also truly appreciate your constructive suggestion regarding setting clear expectations at the beginning of a trip, especially in an international context. This is a very valuable point, and we will take it into account to further improve our service and ensure even smoother experiences for our clients.
Thank you again for your recommendation and your trust. We would be happy to support you again in the future.
Kind Regards
Your Irro Charter Team
Excellent company!
16 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Sam,
Thank you very much for your 5-star review.
We’re delighted to hear that you had such a positive experience with Irro Charter. Your kind words mean a lot to our team and motivate us to continue delivering excellent service.
We truly appreciate your trust and hope to support you again in the future.
Kind Regards
Your Irro Charter Team
Antwoord van Irro Charter
Dear Christina,
Thank you very much for your 5-star review.
We’re very pleased to hear that you were satisfied with our service, punctuality, and competitive rates. Providing reliable and fair solutions for our clients is very important to us, so your feedback truly means a lot.
We appreciate your trust and would be happy to support you again in the future.
Kind Regards
Your Irro Charter Team
10/10!
We use Irro Charter for all of our groups and they are great! They are always responsive and helpful, especially Yaser. We will continue to use their services.
20 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Cate,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you consistently have great experiences with Irro Charter and that our team has been responsive and helpful throughout your projects. Your kind words mean a lot to us, and we will gladly pass on your feedback to Yaser as well.
We truly appreciate your continued trust and look forward to supporting your future groups.
Kind Regards
Your Irro Charter Team
Incredible Service
We have worked with Irro Charter for years, and they have always provided top tier quality and service. We recently had an extremely last minute booking that they were able to help us out on within 30 minutes of contacting them. Could not recommend them more for any of your charter needs!
13 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Chad,
Thank you very much for your incredible 5-star review and for your continued trust over the years.
We truly appreciate your long-term partnership and are delighted to hear that you consistently experience top-tier quality and service with Irro Charter. Being able to support you even on very short notice is exactly the level of flexibility and reliability we strive for every day.
Your recommendation means a lot to our entire team, and we are grateful for the trust you place in us.
We look forward to continuing our collaboration in the future.
Kind Regards
Your Irro Charter Team
Sehr empfehlenswert
Zum wiederholten Mal haben wir für unsere Studienreisen einen Bus bei Irro Charter gemietet. Unsere Erfahrungen sind durchweg positiv. Die Planung und Organisation verläuft entspannt und außerordentlich zuvorkommend. Auch spontane Einsätze werden problemlos ermöglicht. Die Fahrzeuge sind gepflegt und einwandfrei, die Fahrer zuverlässig und freundlich.
8 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Liebe Illa,
vielen herzlichen Dank für Ihre großartige 5-Sterne-Bewertung und Ihr langjähriges Vertrauen in Irro Charter.
Es freut uns sehr zu hören, dass Sie unsere Zusammenarbeit bei Ihren Studienreisen durchweg positiv erleben. Besonders schön ist es für uns, dass Sie sowohl die Planung und Organisation als entspannt und zuvorkommend empfinden als auch unsere Flexibilität bei spontanen Einsätzen hervorheben. Ihr Lob zu unseren Fahrzeugen und Fahrern geben wir sehr gerne an das gesamte Team weiter.
Wir freuen uns darauf, Sie auch in Zukunft bei Ihren Reisen unterstützen zu dürfen.
Ihr Irro Charter Team
Werden wir bestimmt wieder nutzen
Fahrer pünktlich und professionell. Absprache einfach und Umsetzung flexibel. Guter Kontakt und absolut fairer Preis. Genutzt für eine Exkursion im Rahmen einer bundesweiten Förderrichtlinie
16 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Lieber Peter,
vielen Dank für Ihre großartige 5-Sterne-Bewertung.
Es freut uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden warst. Pünktlichkeit, Professionalität und eine einfache, flexible Abstimmung sind für uns zentrale Bestandteile einer gelungenen Zusammenarbeit – umso schöner, dass Sie genau das so erlebt hast. Auch Ihr Feedback zum fairen Preis wissen wir sehr zu schätzen.
Wir freuen uns, wenn wir Sie bei zukünftigen Projekten oder Exkursionen wieder unterstützen dürfen.
Ihr Irro Charter Team
I booked Irro Charter on short notice…
I booked Irro Charter on short notice for trips around Seville for a group of 19. With only one days notice the company performed perfectly. The driver was great bus new, clean, and very comfortable. Absolutely recommend!!
9 maart 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Jessica,
Thank you very much for your fantastic 5-star review.
We’re especially happy to hear that everything worked smoothly even on such short notice. Providing reliable and flexible service is very important to us, so it’s great to know that your group had a comfortable and well-organized experience in Seville. We will also gladly pass on your kind words to the driver.
Your recommendation means a lot to our entire team, and we truly appreciate your trust.
We would be delighted to support you again in the future.
Kind Regards
Your Irro Charter Team
Our 5 hour ride with Irro Charters
The ride or transfer we used for about 5 hours for 15 of us was very comfortable and smooth! All went well and our mode of transportation was extremely nice! The driver was kind and courteous too!
15 februari 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Sabina,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your 5-hour transfer with Irro Charter was comfortable and smooth for your group. It’s great to know that you enjoyed the vehicle and that our driver made the journey pleasant with a kind and courteous attitude.
Your feedback means a lot to our entire team, and we truly appreciate you choosing Irro Charter for your transportation.
We would be very happy to support you again on a future trip.
Kind Regards
Your Irro Charter Team
everything was well organized
11 februari 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Vanda,
Thank you very much for your 5-star review.
We’re very happy to hear that everything was well organized and that you had a positive experience with our service. Providing smooth and well-planned journeys for our guests is always our goal, so your feedback means a lot to our team.
We would be delighted to support you again on a future trip.
Kind Regards
Your Irro Charter Team
We highly recommend Irro Charter
We hired sprinters for 18 days during the Winter Olympics 2026 and the support from Irro charter was great. There were a few problems but they were always on top of it and dealt for us. We highly recommend Irro charter and we will continue using the service.
4 februari 2026
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Moeko,
Thank you very much for your wonderful 5-star review and for your recommendation.
We are delighted to hear that you had a positive experience working with Irro Charter during the Winter Olympics 2026. Supporting your team over such a long period was a pleasure for us. Even when small challenges arise during complex operations, our goal is always to react quickly and find solutions – so it means a lot to hear that you felt well supported throughout the service.
We truly appreciate your trust and your kind words, and we look forward to working with you again in the future.
Kind Regards
Your Irro Charter Team
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