Internal Revenue Service Reviews 336

They created there pathetic answering machine to run you in circles so they do not have to answer the phone: 5 months now that I’ve mailed my return in twice and I keep getting notifications it’s never been received do I need to drive it there in person .. so pathetic

The website is awful the assistance Is awful. If this was any regulate company the company would go out of business and go under.
Wait times are impossibly long and nobody knows what the heck they are doing when you finally speak to someone

I decided to attempt to do my taxes on their site. I had some time, and figured it would only cost me time if I did my taxes directly. I have heard they make it intentionally complicated because of corporate lobbying, and after attempting my taxes, I fully believe they not only make it difficult but impossible for anyone who isn't already a tax attorney.
After 3 hours I found the instructions leave out key things needed, have bad/misleading instructions, and leave things partially stated so there is just no information about what to do.

This is worse and worse as the years go. Seriously stop with the excuses and just give us the ppl their money on time. Waiting for 2 months now on my refund. What's the Dame wait for. Sick of seeing I am sorry for the delay your refund is taking longer than expected.

Filed my 2025 return on 3/6/26 with no status in 6 weeks. Can't email, if you call, its entirely automated and if you try to speak with someone the call is disconnected.
Ive been unemployed for 9 months and need my refund to pay bills and purchase Rx medications (including insulin).
Don't see why I should lose my house, have my power shut off or die because I can't purchase medications. Are we permitted to charge daily interest for delays just as the IRS charges interest for delayed payments from people?

10-15min queue wait, then the rep answers and sets me down for another 10 minutes without a word. I'm saying hello, can you hear me, and so on but they don't respond at all. They don't even bother muting themselves either, so you hear no work being done and the occasional clack of a keyboard. After about 10 minutes, I start asking what job they're actually doing if they've got me on hold like a d**khead, and they immediately hang up, proving they were listening all along. That's the kind of person that makes me wish The Purge was very real.

Piece of garbage identity verification, outsourced to AI nonsense, I WOULD RATHER GIVE UP MY TAX RETURN THAN FILE WITH YOUR CRAPPY SYSTEM

Wait times 2 plus hours, no real help available, one change is a wait of 4 to 12 weeks. Got disconnected after an hour on the phone just to start over again. I have logged dates, video record of calls for a running time stamp of how long it takes to get a person on the line, have names and badge numbers for each call. If I owe money I am subjected to huge penalties and interest but if the IRS owes me money I have to wait 4 to 12 weeks. The website is a mess and consistently incorrect. Payments received not showing. Believe it or not married filing jointly causes huge problems when owing because the IRS will put one spouse as Primary one year and the next year the Spouse is Primary. So you have this Primary and Secondary going per the IRS for yearly filings that does not combine as jointly when making payments. It's a huge mess on the taxpayer. Every year my husband is the taxpayer and every year I am the spouse but the IRS gets it twisted to make it difficult in payments received. I cannot believe as a tax payer that my paid taxes fund such an incompetent federal government agency. The IRS representatives are no help and give you non-sense information to get you off the phone. The can I put you on a brief hold for 5 to 7 minutes all thru our the call is a waste of time. Filed a Form911 for a tax advocate...another 30 day wait just to see if they will respond and it's up to their discretion to even help you. Not even an automated response that your form has been received. Just wait the 30 days before you call. The hardship in wait times, lack of knowledge in helping the tax payer and the weeks on end in hopes of a remedy is disgusting. Treasury Dept website is down so no complaints can be filed and they do not answer the phone as well. I am so sick and tired of federal government offices. Social security is just as messy. They want people to give up. I refuse. I'll call every day if I have to too. Fix it!!! Better yet...I hope Trump fires them all!!!!!!

Did you know that the IRS will not help you with your taxes even when you have made an appointment with them. I found errors in my returns were I did not report income and owed the IRS money. I was prepared to pay my taxes at my appointment but was told take my taxes returns and pay to have them done. I'm so confused, I self disclose my tax errors to the IRS and would have wrote a check on the spot, but was told take them to a income tax company and have them do it.

I'm just trying to understand. How is it that the CROOKS & THIEVES that's out here every year filing CROOKED TAXES, got a RETURN. But HARD WORKING PEOPLE who get-up-and-go to work EVERY day File taxes and got to WAIT for our MONEY. The IRS is just SAD

Effing scumbags are holding my refund hostage. IRS is a domestic terror organization.

Horrible...filed in January got a letter March 16 that they are holding my return to review it . What have they been doing all this time. Can't get ahold of anyone for a answer the return was done with no mistakes just the luck of the draw they are holding it and reviewing it $6961.00 right now out of work cause my job is bankrupt need my money bills are due and they are doing nothing but dragging their feet on people returns that need them 😆 like yesterday.

The IRS acts just like a thief that has been caught. They will take our without verification so why would you keep my money for 9;weeks after I verified it. Calling the IRS is like calling an ex out of the man's house she has been cheating with. Yup no answer!! Wait half hour and get this Everytime. I'm not cheating 🤣. Is can't see your information and it probably wouldn't give me that anyway. And then tell you some crazy amount of weeks you have to wait. IRS stop cheating people!! Stop being crooks!! Oh yeah PA. Fix your freaking streets. I had to put a ramp in front of a moon crater on the highway. Maryland uses their money right and smooth highway. Good ole Delaware again smooth ole highway. PA. Helmet ramps and learn how to do figure eights on your motorcycle in your car esp in your motorized wheelchair. I've seen vehicles flip, disappear, lose front ends, Even end up in parallel universes hitting them potholes.

Absolutely horrible this is unacceptable we pay our hard earned money into a system that can't even answer the phone? 30 min to hour wait times when you finally get a representative they just push you off to another department fir someone else to deal with you I was then put on hold fir another 10 mins to only be transferred AGAIN!!!!! not to mention you haft to get through the AI computer for 15 mins to even try get a real person this is totally unacceptable IRS needs to do better by the American people or stop taking out taxes ill keep my own pay!

Absolute shit! This is what our taxpayer money affords us! they take our money and they can't even answer the damn phone! They have 10 years to go back on us and take our money but we only have 3 years to get a refund! I was not able to file my taxes during covid because they mailed out one of those pins and it never worked! I tried and tried to get a hold of someone at the IRS with no luck. Then when I finally get a hold of someone they tell me if I don't have that letter I can't file my taxes! Well by then I had lost my house and it was in storage somewhere! So I didn't get my refunds I didn't get any of the stimulus money basically totally screwed by the IRS! Oh but you better have their damn money or they'll put you in jail!

The call handler was extremely rude abrupt and my husband said my wife need to be in hospital and her exact words were absolutely not rude abrupt no wonder there's more suicide

I'm calling about my ein on my W2 right . The IRS works keep getting business ein and the one on the W2 confused. You work for the IRS common sense is for IRS workers to ask which are you calling for, business or the one on your w2. Been on hold for 2 days. No help!

IRS has the worst customer service. Constantly fails in every way possible.

Was put one hold for 30 minutes. The rep couldn’t answer my call transfered to someone else. Put on hold for smother 30 minutes and they disconnected me. Back on hold now for 25 minutes.