Internal Revenue Service Reviews 336

We are in dire need of form ss-4 to remain an online seller, due to other government over-reach and regulation, and meanwhile, this governmentally afiliated assemblage of ineptude won't even answer the phone whatsoever to help businesses with ein issues. Our business is literally about to go non compliant because the irs won't help us remain governmentally compliant. 'merica

I am very frustrated with the Internal Revenue. No matter what the reason is, you can never get them on the phone. Why do I have to go through all these prompts and then when you go the prompts especially on the phone it says that they are extremely busy and try your call back. Well it’s not tax season anymore and you still can’t get them on the phone. If they are under staffed I am sure there are hundreds of people that could use a job. It’s very stressful and I need to speak to a live person. They try to confuse people with the automated system that after you push your prompts it clicks you off saying call back to tomorrow.

Was on hold for a total of 3 hours and as soon as I asked my question they hung up on me.. what a waste of fing time..

Those spinless people at IRS took billionaire uber/lyft words against me because they cannot go after their lawyers and penaltied me unfairly. You cannot reach them with email, phone always busy and hangs up. They can all go to hell with their services(!) and themselves

-100 stars. IRS has made a mistake on our return. We are expecting a 500 dollar check. They are saying we owe 1000 dollars. We called to make them aware that we get 10,000 of unemployment deducted. No answer. Finally get someone after 45 min. She puts us on hold so she can look up the info. She comes back on, then says needs to put us back on hold to research more. After so many minutes, we are hung up on. We called again, and are hung up again. Useless people. Get your act together!!

I have been on the phone for two hours on hold right now I did my taxes in January now I'm being told now I have to wait 30 days again and they don't put anything on id.me either like come on every month you keep telling me 30 days we are in august, and you should not even get a star customer service has some attitudes we are the ones that should have the attitudes this is our money you're not given it to anyone free we all paid into it so we deserve some respect

IRS has by far the most disrespectful people working for them. Now someone used my SS # and filed for me. I had to end up mailing my return back. Long story short....I called gave them info waited another 2 months NOTHING!!!!! Now today I got time Im home and decided o call them The 1st rep picked up and goes "my name is not necessary, but my ID # is so and so" she said so fast I didn't even get to write it down. She then says "is this for payment or for a return" I said return, she just clicked the phone back to the automatic system and put me on hold again, mind you I was already on hold for 1 hr 23 minutes....now another 1 answered the phone , but this time the phone on her end was going in and out so I made her aware and automatically she gets an attitude. I say "Ms please understand I've now been holding for 2 hours so I'm frustrated and now your phone is going in and out" I'm not 100% sure what she was saying but all you hear is attitude she then puts me on hold and about 2 minutes she hangs up. Again had I owed the IRS money y'all would of been on my back and in my account deducting. YOU GUYS OWE ME SO WHY ALL THE ATTITUDE AND WHATS THE DAMN DELAY. I have not received no letters in the mail or NOTHING stating the delay. Get some respectful people with proper communication and less attitude to work. I'm a taxpayer I need to know what's going on. I can promise you if I was a white person or had it been a white person on the other end of the line he/she would of gotten the ultimate top tier respect. This is just so sad and if I didn't have to call trust me I WOULD NOT

So much for the Taxpayer Bill of Rights. The IRS has reached an all-time low. Speaks volumes for the current state of government affairs. Matters are not being resolved in an acceptable timeframe, agents are ruder than ever, and taxpayer assistance is totally lacking.

I just think it is unnaceptable that the I R S cant get themselves together and deliver our refunds in a timelymanner We would probably go to jail for that kind of behavior.Maybe we dont need the IRS 'they need to get their act together.They cant expect us to be responsible when they arent

What a circus! Nothing but clowns and 18th century practices. Nobody answers the phone. You get disconnected. What a joke!

I received a letter from the IRS requesting more information about the death of my wife and they are holding up my refund. I have tried to contact them by phone and all I get is a computer that hangs up. When I finally reached a human, she transferred me to another computer that hung up. As far as I am concerned, they can keep my refund because they are not worth my trouble. Worst system ever for customer service.

Too bad that IRS is controlled by the government look like the population don’t have any right con complaint about it. There is some institution that must be gone for good. What is the people right to appeal if there is not any solid customer support line where we as people can complain. I was on the phone for more than one hour not fair. Today all day I have trying to reach the IRS customer service number and look like no one is available call dropped off as soon I call because there is no one available. There is some gubernamental business that must be closed.

I wish I was able to make a kind response, but due to the automated call service Our IRS have in place. It makes reaching an actual human being virtually impossible!

To make matters insulting, the Robot service that setup doesn’t even give you the option to speak with anyone by using the universal “0”

If there is anyway someone can read this note. Please fix the automated system, or just hire a couple of switchboard operators.

For you see, My last year of working before becoming disabled was November of 2019, & I filed and I was to be granted a return.

Well, I just found out that a return was issued and then returned back to the IRS. I am in need of my return.

Just imagined if it was you and you provided service and was never compensated for your work.

Sincerely,
Disabled Individual

Their GD automated service hung up on me both times saying that "they are not able to handle my call because of the high volume". They're dicking me with my stimulus payment because they only see one acct number. I doubt anyone from Google or IRS even read these. What kind of f**** answer is that? "Can't take my call due to high call volumes". You need to get rid of the automated bs.
It doesn't work. Oh, the best part is it told me to call tomorrow. How about you call me tomorrow for wasting my
time. Yet again.

I usually have a rough time getting through to the IRS and getting the correct help I need but today 6/24/2022 we got an amazing person who was patient, detailed and got us all the answers and then some we needed and I just have to acknowledge this lady for her amazing job well done. Thank you so much to Mrs. Barlow ID# 1004270380 from Pennsylvania!!

From Mrs. Smith and Ms. Pruitt

I wanted to give them no stars, How do you explain holding hard working peoples money, For no reason that your dumb yearly QA ( Quality Control & Assurance) only to sit on it for over 7 months or more. Meanwhile the people are struggling to get their money. I am writing to the Government to see what they think about what you are doing, Whoever is in charge is probably someone that has a vendetta against a certain class of people. HERE IS WERE YOU FILE A COMPLAINT AGAINST THE IRS TO THE FEDERAL GOVERNMENT :

U.S. Government Accountability Office ( gao.gov )

go to (REPORT FRAUD) in the middle of that page and report the abuse of power and mismanagement of funds wasting time releasing taxes.

I have bee waiting two years for my stimulus payment for 1200 dollars it is awful! So I just filed again no card came in the mail no refund! Then I got a tax advocate what a joke! They send the same letter out without any results. People are suffering because this money could really help! Someone needs to be held accountable! How do you give someone free money and hold it complete non sense! I have completely threw my hands up! So sad that they don't care! Because they know legally we can't do anything so sad! Now I can't submit my review!

I wourld rate this a 0 if I could. I have been calling to fix a SIMPLE error that I made and yet the phone service is just full a f**king bots that don't understand ANY-F**KING-THING. Want to stop the direct deposit, "Please contact us at irs.gov." Go there, there IS NOTHING THERE! All this because I was told my refund was given to the bank -- the wrong bank. Well I will say this, if they don't email me within 24 hours, they can keep that return for all I care because I'm not happy. I wouldn't trust this 'non-funded' government organization with a 10 foot stick. I just want to SPEAK TO A HUMAN but no this deal is doing the same thing everywhere over the phone, "Due to Covid we are trying to get our employees safe." Firstly, THEY CAN'T GET COVID over the phone. So yes you can have HUMANS on the lines answer questions. And secondly, bots are completely stupid of understanding the simplest phrashes. And the worst part is that I've been trying to get this fixed for nearly a week now and nothing. You want to be like that, fine. Keep the tax return. I'll be getting everything in cash for now on because I'm not reporting a f**king single cent to your asses ever again. You are part of the government and what ruined this nation. JUST GIVE ME A HUMAN! I don't want to hear a bot.

Where is my refund? There has been no movement on my refund! There are things that say I should have received a letter, but I never did. Based on the reviews I can say that I am not the only one who is having to wait

I filed my tax paperwork in Jan 2022. It's now mid March and I still haven't received my refund. I have tried numerous times to get in contact with the IRS to find out what's going on with my refund. Phone calls and app both say they can't provide info. When I try to go their online website to find out if they even received my return, you have to go through so much to prove your identity and I can never get in. Seems when you owe the IRS money they want it by the deadline or you will suffer the consequences. If they owe you money, it's you'll get when you get it.