IsabellaMae Reviews 

What a scam. Cardigan arrived today. Small size is huge and very poor quality. Should have read reviews. Will contact my bank to get money back.
If I could give 0 stars I would.

Total scam. DO NOT SHOP HERE. Portray as a UK based clothing retailer but it’s all pictures and nonsense. They are china based and don’t respond and are fraudulently taking money and don’t respond when try to return. Lesson learned to read reviews!!

I was getting nowhere from the emails I sent trying to contact them for a refund
Decided to go via my bank with Chargeback, good news, today I was successful and got a full refund, a lot of hassle but worth it in the end
Do not be tempted by the beautiful clothes shown it is a total scam all the goods are from China, cheap & nasty

THIS COMPANY IS A SCAM!

Do not order clothing from them. The quality of the sewing and the material are just too awful for words.
My item is totally and utterly unwearable
Just disgusting
Customer service is non existent.

SCAM annoyed at myself for not reading reviews before ordering, like others thought the order was coming from London but took 2 weeks to arrive. Quality,fit and colour not as expected. Emailed for return address, no response, tried again and email will now not send no other way of contacting

Item not like picture and very poor quality. So sorry I didn't read the reviews. Waiting for response to request to return. Agree with other reviews THIS COMPANY IS A SCAM, USE AT YOUR PERIL.

Trading as Isabelle May, over a lovely picture of a stylish mother and daughter, they sell themselves as: "What started as a shared passion between Isabelle May and her mother Grace has grown into a boutique loved by women across the United Kingdom." The reality is a pair of cheap, horrible trousers from China with no reply to emails when asking for return details. It looks like a completely fake company using AI-generated pictures and words.

This should be a zero star. I bought a dress and the quality is extremely poor and asked to return it and i was told to return it to the factory in china at my own expense. I posted the dress May last year and today April 2026, the dress has been returned back to me as the address is not valid.
Very disappointed.

If I could leave zero stars on this review, I definitely would have. I ordered a dress for a wedding back in April 2025, it was £50, it took about 3 weeks to arrive. The quality did not match with the how it’s advertised on the actual website, so I had to purchase something else to wear to the wedding, what a waste of time! the material was awfully thin, you’d think the dress is 5 pounds, and not only that, the company makes it out like they’re selling items from the uk, but it’s actually from china. I contacted them and asked if I could return the dress, and they told me that I’d have to pay £30 just to return the dress. AVOID this company at all costs!!

if you don’t want a hassle returning items, then do not buy from this disgraceful company!

I bought 2 dresses as a present for my Mum. They were advertised as cotton. They were delivered late and are polyester. The company didn’t respond to my first 2 messages about returning them. Only when, on the advice of my credit card company, I started using the language of consumer protection did they respond. They’ve twice asked me to send evidence even though I already have and they obviously know these items are not as advertised. Now they’re saying I need to pay return postage from the UK to the US, which I don’t. They’re just chancing it. Clearly a scam. Don’t order from them.

ABSOLUTE CROOKS - ORDER AT YOUR PERIL!

This website makes it look like the order comes from uk. When you order, the delivery tracker make it look like the item is coming from France but it's actually China. I ordered the item in April for an event in June. It took 6 weeks to deliver and came too late, the fit was too short and I didnt want to keep it.

I was asked to send videos of me wearing the item but just wanted a refund, as had to pay for a new item for the event. Sucked up the £20 cost to return as the original item cost me £80. I have still not had my refund and in total it's cost me £100. Do not order from here, it's a complete scam

Beware of this company. The jumper I ordered was nothing like the picture, it was the worst quality I have ever seen and it had a hole in it. I emailed then (as per their policy) and received a reply saying I had to use the email address in their returns info, which was exactly the same address! I replied saying that is the address I had used, and I never heard anything back, that was 6 weeks ago. This company is a scam. I cannot believe that any of the positive reviews are authentic.

Sadly a very poor quality dress arrived it had black stitching on a white garment the material was thin and it looked awful . I insisted on a return due to it being defective and ended up with a return address in America the postage costs were huge

If I could have given no stars I would have. When I emailed them before buying a dress they were very quick to answer however when I had contacted them on Facebook, instagram, their contact form and email several time for a return and refund I got ignored. The dress that I was sent looked nothing like the picture and was really badly made. Luckily i used my credit card and got the money refunded through the bank but this website are definitely scamming people…..they’ve eventually contacted my bank and have tried to say I did not contact them about a refund…avoid at all costs

I ordered the dress thinking it was a UK shop. However, it turned out that it was from China. Artificial dress. No access to the return only by e-mail. No response. They scammed me for the money, leaving me a Chinese dress worth 2 f. If I wanted to buy Chinese, I would order it. Scammers!!! Don't buy from Isabellamae. No product returns. The product is different from the picture. You are not fooled.

The dress was so much different as it look on the photo, very small, inferior quality, very short size looked like a top on me. I tried to returned they asked me to pay £14.95 for exchange, I am not happy to receive an exchange as the quality of dress is very very very poor. PLEASE DON'T BE A VICTIM ON THIS SHOP, BIG SCAMMERS, STAY AWAY FROM THEM YOU WILL THANK ME LATER.

Like lots of review time taken to deliver .
Item looks like picture but very poor fit .
Can’t go straight to returns have to contact Isabellamae via email. Outcome had to take video of size and what I bought. ? Why as they know what was ordered.
Been offered one that fits but you have to pay for returns.
I am waiting on reply as don’t want replacement want refund. I have explained the size they send would probably be exactly the same with the poor fitment leading to having to fold the thick waist band down to improve slighty but still poor fit.
Won’t ever use this site again.
Thought it was a UK site but no China
Had further email today offering free return and item that fits for free or a voucher. Still don’t feel it’s a site I would use as initially thought it was a UK site

Poor quality, awful service and no returns allowed.
Do not touch this company - it is a scam. My dress was not as advertised and it is impossible to return it for a refund.

Size labels cut out. Poor quality and product not like the website! Avoid. Product despatched from China - my order took just over 14 calendar days.