From start to finish, we had a great job done by this local firm. No fuss in Martyn coming out to us to measure up and advise, and then no fuss when we encountered a difficulty in coming out a second... Toon meer
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Lees wat reviewers zeggen
Islington Flooring Company smashed it. They installed an hardwood floor in my home and were extremely careful with great attention to detail, more than I was expecting. Skirtings removed and replace... Toon meer
I have no hesitation recommending The Flooring Group. Danny & his 4 man team did a wonderful job for us yesterday, Arriving punctually, all very polite, consulting us through out and did such a skil... Toon meer
Genuinely supportive and kind, with the client's interests at heart. My project had a very short turnaround time, and Ahmed went beyond my expectations to make sure I received the products in time. Ha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Islington Flooring is a carpet and flooring showroom offering a wide range of quality products at competitive pricing, as part of The Flooring Group family. Visit us to experience the real feel and see samples of products by leading manufacturers as Amtico, Crucial Trading, Furlong Flooring and more. The Flooring Group was founded in 1973 as a family business and grew through the years to become a leading flooring retailer with several showrooms throughout London and a Commercial Division servicing London and the South of England. Our aim is to provide a high-quality product with a top-level service – a guarantee that our customers always receive a superior installation on time and within their budget. With more than 40 years of practice, we are well-known for our distinctive features of diligence, accuracy and high-class service. The constant quality control we perform ensures that our clients get the utmost quality and make us a preferred flooring contractor by many. In all these years we’ve created thousands of satisfied customers and managed to build an excellent reputation as a reliable provider of flooring services.
Contactgegevens
Unit 2, Waterloo Gardens, N1 1TY, London, Verenigd Koninkrijk
- 0207 609 1234
- islington@theflooring.group
- islingtonflooring.co.uk
4,9
Uitstekend
147 reviews
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Brilliant
Excellent workmanship and absolutely professional staff.
30 oktober 2019
Review zonder uitnodiging
Fantastic service and flooring provided…
Fantastic service and flooring provided by the Islington Flooring Company!
I went the full hog and had new carpets fitted throughout, plus new floorboards in my living room. The team are friendly, professional, efficient - and they really care about the end result (thanks, Stephen, for recommending a more neutral carpet, haha!). The fitters they work with are also super friendly, punctual and professional. I'm so pleased and happy with everything. Absolutely adore my floorboards in particular... they're dark oak, and looking amazing. I'm in danger of turning into a hermit :)
31 augustus 2019
Review zonder uitnodiging
Avoid like the plague - settled court claim
We hired The Flooring Group’s Islington branch to source and install engineered walnut flooring back in July 2017 in two bedrooms for a total cost of £6.5k. The experience can only be described as abysmal!
Here are just some of the issues: installed wrong underlay and placed on-top of the carpet underlay to save time; cut the skirting boards at the incorrect height damaging them to the point they needed replaced; dented the walls; scratched the bed; installed scraped and dented boards; took months to address poor workmanship; ignored and then obfuscated when asked for basic information when a claim was issued; installed two different colours of floorboards from different product runs, factories, and countries leaving obvious different woods in the master bedroom and the smaller bedroom being a different colour than the master; installed different thresholds in the two rooms with some being damaged at point of installation and took over a year to settle the claim.
After sheer exhaustion of dealing with the ‘jokers’ that are the management of this firm I accepted a settlement from them after issuing legal proceedings in the County Court. While I gave up the fight of trying to get the different woods installed ripped up and replaced, I did get c. £900 back after about a year of arguing. The default excuse for poor product and workmanship from this firm is “within industry tolerances”, see the photos of their work, the different wood and thresholds are not within the tolerances expected of a firm that purports to be experts and who say they check wood before installation to make sure it matches to avoid many of the issues we faced.
Avoid these people at all costs!
I note that the company disputes the review. I am happy to share photos and the Country Court claim paperwork and settlement details if required.
It is too bad you can't upload photos and emails in reviews here like you can on Google. They speak more than 1,000 words, which I guess is why Islington Flooring settled before the claim was heard in Court.
20 augustus 2019
Review zonder uitnodiging
Antwoord van Islington Flooring Company
The points above are entirely disputed – though the customer cannot deny that an excellent flooring finish was provided by Islington Flooring.
Furthermore, those “two different colours of floorboards” were confirmed by the supplier to be within toleration. In spite of this, we then, on the part of our goodwill and that of the supplier, provided a further batch of wood flooring to replace the part with which the customer was unhappy.
It is disappointing, after providing an excellent flooring finish and even replacing an area within toleration free of charge – to see the customer still complains.
An excellent flooring finish has been provided and all other unaddressed elements of the complaint are false.
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