Issuer Direct Reviews 12

Our company entered into a prepaid, fixed-term Sales Order for a 12-press-release package running from 11/5/2024 to 11/4/2025, at a cost of $4,650. The Sales Order clearly stated a defined start and end date and did not reference automatic renewal.

Approximately 40 days after the contract term ended, ACCESS Newswire sent an invoice demanding immediate payment for a renewed annual term at a higher price of $5,115. This was the first time we were made aware that the agreement had allegedly auto-renewed.

When we disputed the charge, ACCESS Newswire asserted that:

The agreement auto-renewed without notice

The renewal price increase was valid

The full annual amount was immediately due

ACCESS Newswire pointed us to a separate, lengthy Terms and Conditions document—not the Sales Order itself—where auto-renewal language appears deep within the document. This auto-renewal provision was not clearly disclosed at the contract summary level and was not reinforced with a clear, advance renewal notice.

We immediately canceled the service upon learning of the renewal and did not intentionally use any services after the alleged renewal date. Despite this, ACCESS Newswire refused to void or prorate the invoice and explicitly stated they intended to “enforce the contract.”

ACCESS Newswire later attempted to justify the price increase by referencing a generalized email announcement, relying on internal “email open” tracking as proof of notice. However, the tracking data provided showed an automated or proxy-triggered “open” from a device configuration I do not use, further calling into question whether meaningful notice was ever received.

This experience represents the poorest customer service encounter I have had with a vendor in my career. Regardless of outcome, we will not do business with ACCESS Newswire again.

Based on further research, we discovered that many other companies report similar experiences involving auto-renewals, billing disputes, and enforcement via fine-print terms. We believe these practices are unfair, misleading, and inconsistent with reasonable expectations for B2B customer relationships.

Specifically Nicholas Yetman over there is HORRIBLE to work with.

Money stolen be careful this is scam . The accounting manager Nicholas Yetman once you entered your credit card debit your account and does not care about the law and refuses to reimburse your money! If you do not want to waste your time and money never sign in to this site !

Machiavellian describes Issuer Direct Corp. I was solicited by the salesman Ian Murrhee who skillfully lied with promises knowing I was grieving a death and vulnerable. No heart. Im a 69 year old senior using my savings and I was scammed. Ian Murrhee courted me and pressured for me to buy now (creating a sense of urgency tactic) and Brian Bilbinie, CEO surely was gaslighting me for $24,000 which I didn’t have to pay. After I did pay based upon a specifically requested service; NONE. Got NO promised “Rock Stars”. The Rock Stars turned out to be assistants/secretaries showing NO special skills. I fired them and CEO Bilbinie refuses blatantly to refund my money and does the machiavellian tactic described as “the silent treatment” not responding to BBB (Rating F-) or my demand letters. I’ve had to escalate my complaint to the Attorney General’s Office consumers complaint regarding the incident to try and get my refund. I wouldn’t have them work with me ever even if their services were FREE! CHEATS! BEWARE

We did test press release with them with a 10 day out on the contract if the performance was substandard. It was woefully substandard. SO we opted out. Cue phone calls up to 5x a day for months where we had to block their number. Then they continued to chase us for additional payment that we opted out of and then had debt collectors harassing us. DO NOT USE THIS COMPANY, THEY ARE A SCAM AND HARRASS CUSTOMERS.

For some reason, Issuer Direct allows their clients to email you with promotions and doesn't provide you with anyway to access an unsubscribe link. Borderline scam. I'm sure the marketing expert who thought "let's remove the unsubscribe link" thinks he's the smartest employee out because the unsuscribe rate dropped significantly but it is borderline criminal.

Great service

My experience with Issuer Direct was punctuated by the personal service we received as a company when evaluating Issuer Direct as a service platform. I felt confident that their team would handle our needs like I handle the needs of our surgeons when they request things from our company.

Ease, professional, great service and exposure.