It's Just Lunch Reviews 

ZERO STAR!
It’s Just Lunch completely misrepresented what they offer. They promised a strong pool of potential matches, but that turned out not to be true.

After signing up, I asked for a refund early because of concerns with how they operate. Instead, I was reassigned to a new matchmaker who took more than two weeks to respond. Over the next two months, I had no dates and no meaningful communication.

Their customer service is unhelpful and dismissive. This company does not deliver what it sells, and I feel their practices are misleading. I regret trusting them and hope others avoid making the same mistake.

I have worked with IJL for awhile the dates are fun especially for someone with a busy schedule. Kelly and Chelsea are professionals setting up dates to fixing technical problems with video conferences.at the San Francisco office.

It’s Just Lunch is a scam and prospective customers should stay away.

I paid $3,000+ to sign up in June for a membership, and in the nearly 60 days since then, I have received exactly ZERO of the promised services/benefits.

I was set up on a fake “date” by my first matchmaker… I arrived at the restaurant and at the date/time, exactly in accordance with her e-mailed instructions, only to find no date present and no reservation under my or my date’s name.

After this disaster, I met with one of their “Director of Matchmaking”, supposedly a supervisor, who promised to rectify this situation by assigning me to a new matchmaker.

I was not contacted by this new matchmaker until weeks later, with a brief phone call with no actionable next steps.

Yet to give herself more time, she decided to record in the system that she set me up on a date the day after this phone call… which of course was a total lie.

Don’t be fooled by It’s Just Lunch’s friendly and professional sales people… once they get your money, they lie and disrespect you as a paying customer.

I have had a great experience with this service! Em has been a wonderful person to work with!

I wish I could Give this service negative stars. You’re supposed to be guaranteed 12 dates min in a year. Me? They sent me a total of three men who were the exact opposite of what I wanted. They sent me 3 men in the year but 4 times each. It’s absolutely awful! Don’t waste your money. It’s pointless . Same men over and over are sent to me without taking into consideration of what I am Looking forward. Not one date in the year.

Not enough men, seems like response is hard to contact ijl after signed up and paid.

We had a really nice dinner and everything went very smoothly with the reservation. The conversation was easy, like we had known each other a long time. Neither one of us really wanted the date to end.

Working with It’s Just Lunch has been a wonderful experience, and I want to take a moment to give a special shoutout to my matchmaker, Jaiye L. From our very first conversation, Jaiye made me feel heard, understood, and genuinely supported throughout the matchmaking process.

He has a rare gift for balancing professionalism with warmth, and his thoughtful, intuitive approach made all the difference. Jaiye took the time to get to know me—not just what I was looking for in a partner, but who I am as a person. Every match he introduced felt intentional and aligned with my values and goals.

What sets Jaiye apart is his ability to combine empathy, insight, and encouragement with a clear passion for helping people connect in meaningful ways. He truly cares about his clients, and it shows in every interaction.

If you're considering It’s Just Lunch, I highly recommend working with Jaiye. He’s not just a matchmaker—he’s a trusted guide through one of the most important journeys we take in life.

Thank you, Jaiye, for your unwavering support and incredible dedication!

Jaiye L, is SUPER. His introduction started with talking about my favorite college football and basketball teams, The University of Michigan. The Detroit Tigers, Redwings, and Lions. He is a very personable matchmaker and is very easy to talk with. Knowing exactly what I am looking for in a special man, I feel Jaiye gives his all in searching for that match. Thank you Jaiye..

The date went well, we had alot in common. Family values and location lined up. The actual restaurant wasn't that great food selection wise but the service was good.

Complete waste of money $1000 for 3 names whether you like them or not! $1000 for 0 dates . Match maker had no interest in my preferences. This was more than 1 match maker. I’d give them a rating of - 1000 ‘ cause that’s what they stole from me!

I have been in It’s Just Lunch for 8 months and have gone on 1 date. I only declined 1 date, but many accounts appear to be on hold. The date I did go on was good and I appreciate that my matchmaker is selective with who he matches me with. Communication could improve so that there’s a follow up email if an account is on hold so you aren’t left wondering what happened with a potential date you thought was being scheduled. Also, better follow up after a date to discuss the answers in the form that is submitted would be appreciated. I also would like to know how many total people are in the age group I’m looking to be matched with. I asked for this information, but was told they couldn’t give an approximation.

I wished we could reached a representative or coordinator to discuss more about what we’re looking for.
I’m not sure how much they really pay attention on the matching personality, similarities, highlight…
They deliver on the promise of one meeting per month and respect a moderate distance for the place of the meeting.

It took a few weeks for my matchmaker to get in touch with me about our date. My date was wondering about being contacted as well. But overall, it has been a good experience.

Very positive and friendly matchmakers and associates. They really listen to your feedback on dates and do a lot of listening, up front, to help set up your matches. Restaurants are fun to try. No absolute guarantee on finding a partner but the process is very reasonable.

The date was a really great match based on my interests and expectations.

Not a lot of communication and follow up with my matchmaker. Since February, I have been on 1 date- the 2nd date I had to cancel due to my illness but was available 2 weeks later; yet I have not had any prospects. Often I have to call my matchmaker twice to get a return call; the 2 presented prospects so far were underwhelming.

This model, where you have no ability to see photos of prospective matches, is just not workable. I had three dates and with two of them I knew after 60 seconds that I wasn't physically attracted to the woman I was interacting with. I was gracious and found a way to have a fairly enjoyable conversation, but driving 30 or 40 minutes each way for a "dud" date was not a good use of either of our time. And it was quite common for them to offer me dates with women who lived an hour or more from me. And I was fortunate to get the discounted "try out rate." If I had paid full price I would have been disappointed AND pissed off.

Company is a joke. Complete waste of money. VERY over priced. Dates don't match your specifications. Amber is a terrible match maker and actually advised she is providing me dates. Yes but I have accepted none of the 3 because there's no interest. She does not listen to my feedback. Mike with customer experience has ignored my calls and emails for 2 weeks now. Company is a scam. Run away!

It’s nice to have someone valid all the good in you and look for someone that meets that criteria. They listen when I gave feedback and they are responsive when you reach out