Have been with Iweb share dealing since its inception and then after being taken over by Halifax/ Lloyds bank and finally now with Scottish Widows. After being taken over by Scottish Widows, definitel... Toon meer
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Lees wat reviewers zeggen
This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... Toon meer
I've been using iWeb since 2002 (when it was imiweb) and had nothing but great service from them. Low trade fees and zero account management fees, guidance through the US W-8BEN form if you have US sh... Toon meer
Bedrijf heeft geantwoord
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contactgegevens
Verenigd Koninkrijk
- iweb-sharedealing.co.uk
4,2
Goed
746 reviews
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I recently heard the Govt had changed…
I recently heard the Govt had changed max profit on shares, so have to open ISA and put shares in. Stuart and Iweb was most helpful. i got my shares ISA up and running and sold shares in standard account and balance transferred to ISA. simple and not ridiculously expensive
19 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review Andy. I’m pleased to hear that Stuart was able to assist with setting up your ISA, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
I've been using iWeb since 2002 (when…
I've been using iWeb since 2002 (when it was imiweb) and had nothing but great service from them. Low trade fees and zero account management fees, guidance through the US W-8BEN form if you have US shares, virtually instant connection through live chat and phone. Very highly recommended.
18 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review Conrad, we appreciate the feedback and your long-standing loyalty.
It's great to hear how our service and assistance has made your experience with us so positive.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Fine until you need them do anything - then they're absolutely useless
Nothing wrong with iWeb until you need them to do something and then they become absolutely infuriating. I'm moving my ISA to another provider, who tell me iWeb have declined it because of an address mismatch. I check the address and it's exactly the same. If there was a difference, it's the SPACE between the first half of my postcode and the second, which is a normal format either way. Any human would recognise the address as being a match. Clearly iweb aren't paying any attention and haven't got back to my attempts to speak to them. Effectively my money is tied up so i'm resorting to writing this review.
Changing my address, for the sake of the space, is also completely infuriating. It says complete a change of address form but doesn't offer a link to the form. Once you find and open the form, you need to enter your PRN. To wind me up even more, the field to enter my PRN is locked from copy/pasting it in. My PRN also isn't viewable on the screen (bearing in mind I have to be logged in to get this far so why do I need to enter my PRN again). Once I get this transfer completed, I'll never be using iWeb again.
17 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review Jason, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and the transfer out you currently have in flight.
I have been able to locate your account and transfer in place and have requested our transfer team contact you regarding the full reason for rejection and how this would need rectifying. Unfortunately they have been unable to get through to you.
Please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Rachel
Excellent platform
I’ve been with IWeb for many years now and have been very happy with their service and costs which are very competitive. Recently I needed help with dealing with a corporate action and I was very impressed with the online chat service and particularly their associate
IMAD who was excellent who dealt with the issue very professional and in a customer focused way. Happy to recommend IWeb.
10 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving such a lovely review, Roger. I'm glad you're happy with our service and that Imad was able to help with your query.
Please don't hesitate to contact us in the future.
Kind Regards
Charlotte R
I have been very satisfied with I-web…
I have been very satisfied with I-web for some years, very reasonable charges. I had some dificulty today but the chat person was very helpful given that I have hearing impairment and do not like using phones.
7 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for your review, Dierdre. I'm sorry you were experiencing some difficulties, but I am pleased we were able to help when you contacted us.
Please don't hesitate to contact us again using the Web Chat or you can use our contact us form: https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html
Kind Regards
Charlotte R
Great service
Great service, speedy and efficient.
Used the Chat Bot which was quick and easy.
7 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a positive review, Sheila. I'm glad we were able to help with your queries.
Kind Regards
Charlotte R
Had a quick question
Had a quick question - answered within a minute or so - could not have been better
7 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for your review, Pa. I'm glad we could help with your question.
Kind Regards
Charlotte R
Been with iweb for about 15 years, recommended.
Been with iweb for about 15 years holding a trading account and an isa account and never had any issues with them,always been quick and efficient in my dealings with them.
When I have needed to speak to anyone have always been put through to a native English speaker without delay.
I have accounts with ii and Hargreaves Lansdown as well. ii have a small monthly charge but give you one free trading credit a month, HL like iweb have no monthly or annual charge (I only have shares with them,there would be charges if I held unit trusts) but higher dealing costs, but overall little to choose between them.
I have noticed that iweb are usually a day later paying dividends compared to the others.
7 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving such a positive review, Ray! We really appreciate it. I'm glad that whenever you've need to contact us, we've been able to help with your queries.
Please do not hesitate to contact us if you have any additional questions.
Kind Regards
Charlotte R
Naomi at iweb was very helpful on the…
Naomi at iweb was very helpful on the website chat, answered my questions and solved my problem, thank you very much.
6 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review Ian. I’m pleased to hear that Noemi was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Excellent Service on chat bot
Naomi was very clear in the information given and although on chat bot had a nice manner
6 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review Ryan. I’m pleased to hear that Noemi was able to assist with your query, I’ll be sure to pass them your kind feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Highly recommended
Highly recommended, low dealing costs and efficient systems.
6 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review Adrian, we appreciate the positive feedback, I'm really pleased to hear you're happy with our service and the low cost dealing we offer.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Great customer service
Great customer service!
Just started on the IWEB platform after transferring ny S&S Isa. This completed really quickly - just over a week! Needed some information regarding share dealing and MIZAN explained clearly what was available. Really helpful - Thankyou MIZAN!
6 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review. I’m pleased to hear your ISA transfer was completed quickly and that Mizan was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Great support within a short timeframe.
5 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review John, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
No two-factor authentication in 2025!
Why is there no 2 factor authentication! It's outrageous! Relying on "secret question-answers" is so 2005's.
4 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for taking the time to leave us a review Chakshu, we appreciate your feedback.
While we don’t offer MFA or 2FA currently, we are always looking to improve our service. I'll pass on your comment to the relevant team. Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
Never answer the telephone
4 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review Paul, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and that you have not been able to speak to us on the phone.
If you prefer, please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html) or our WebChat service, so that we can look to resolve any issues for you.
Kind Regards,
Simon T
Transfer money into an ISA
I wanted to transfer money into an ISA from a share dealing account but couldn't find the right form on the website. I used the chat function and quickly the bot handed me to a customer service agent and we did the transfer over the chat function. No going round in loops with a bot - a first!
3 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review Andrew, we appreciate the positive feedback about the colleague who helped resolve your ISA transfer, I'll make sure this is passed on to the team.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Contacted them recently in relation to…
Contacted them recently in relation to a closed account. Customer service was staffed by humans and prompt/helpful. I didn't get the resolution I hoped for but I didn't feel it was the fault of the customer service rep. Good customer service staff.
1 februari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review. Whilst I'm sorry you didn't get the resolution you were looking for, I’m pleased to hear that you were happy with the customer service you received when you contacted us, I’ll be sure to pass the team your great feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Quick and efficient!
Quick and efficient!
Excellent service.
Two new accounts opened quickly.
Very happy customer.
24 januari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thanks for leaving a review John, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Humans 4 bot 0
4 stars for Hafsa and Shareen . No stars for intensely irritating bot. If it simply asks for PRN the agent surely has access to all the other contact details. No?
28 januari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review John. I’m pleased to hear that Hafsa and Shareen were able to assist with your query,
I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Steven
I cannot buy when logged in from your…
I cannot buy when logged in from your research page ( never have)
The fund which is listed on the research page is not listed in the pull up menu on the dealing page AND inc / acc are not differentiated there.
The fund is Vanguard ftse Developed World ex uk equity Index acc. The price is 740.71.78. It is available according to the Research page but not under Dealing. Shocking and very frustrating. Been with iWeb years.
26 januari 2025
Review zonder uitnodiging
Antwoord van IWeb Share Dealing
Thank you for leaving a review Mr O'Dowd and for bringing this to our attention.
I've raised this issue with our Digital team to be investigated as it seems to work as you'd expect for Shares and ETFs. I'll update you accordingly, when they get back to me. I am sorry for any inconvenience this causes you.
Kind Regards
Charlotte R
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