JADE Window & Door Specialists Reviews 

I cannot praise highly enough the service, commitment and exceptional quality of both work and materials provided by Jade and in particular their fitter Billy.
In adverse weather conditions and ,unfortunately having to work alone, Billy replaced all the windows and doors at my home in four days.
A fantastic result for which I again thank Billy.
If possible it would have been a five star plus plus rating.

Just had 6 windows and had our dormer reclad by Jade Windows. The whole experience from start to finish was excellent, and we were kept informed all through the process. The quality of the windows is excellent and the guys that did the installation were very competent and left everything in good order.
Would definitely recommend this company.

We have just had our conservatory done with a solid roof. From start to finish everything was professional from Ryan and David. The fitters Matty and Billy have done a brilliant job, very polite and have worked so well even in the cold weather. We are very happy with everything. The conservatory as made an addition to our kitchen. We recommend Jade Windows 100%. Thank you once again.

This company has failed on all levels to live up to any of its website statements or customer reviews.
I ordered a composite door, which I had saved for over 18 months (priced at £1,750).
On the day of fitting they turned up late, brought the wrong door and had to return to the showroom to get the right one.
On fitting, the door was not a true reflection of the colour pallet, was rattling, was falling back, the handle was loose and the foot plate was damaged.
When reporting the issues I never received an apology and was made to feel like I was making a fuss.
A third visit to replace the damaged foot bar was replaced with another damaged footplate.

As a result I decided to go and speak to someone in person to express my unhappiness with the poor service. I only wanted an apology, but was met by David Fozard, who became rather aggressive and dismissive. He told me the issues I raised were only ' very minor' and customers were not always right!.

I left feeling very upset and distressed.

From the moment I decided to visit Ted in the Jade Windows showroom to the day I had my new windows fitted. The experience has been nothing but amazing
Ted was helpful not pushy at all. Gave me time to think about what I wanted and offered really good advice
On the three days of fitting Billy Matty and Kevin the fitters were absolutely superb!!! No disturbances to my decorations at all. A beautiful job done. Tidy and clean. (They love a biscuit !!)
I would have no hesitation in recommending Jade Windows to anyone who is thinking of having new windows
I’m so happy with my decision

I wouldn’t even give Jade windows 1 star. They are a pathetic ripoff company. Sweet as pie when taking the order, but have given me nothing but grief and false promises. Hidden extra charges. They call themselves a reputable company. In my opinion they are ripoff merchants. Disgraceful customers service rude and abrupt staff. Never recommend this window company to anybody.
The reply to your comment.. when I placed the order you gave your word the order would be with me in 14 days. Your admin person didn’t submit the order until a week later. After numerous emails. I was promised (another lie) that I would get a confirmation a few days before, which didn’t happen. I had to make yet another call, did not get a curtesy call in return but an email. When the order was picked up. We were met with abrupt and rude staff that actually said we’re not a charity when asked for the fixtures for the window. Again you’re unsatisfactory and do not give accurate details no one knows what the other is doing and mess up orders. I’ll never use you again and will never recommend you to anyone I know. For the inconvenience you have caused me.

Just had a lounge bay window fitted along with a front elevation composite door and the full glass surround.
The service from start to finish was first class.
Initial visit 100%
David's survey, measure, re-measure and triple measure 100%
Install team (Matty and Billy) excellent, professional, very polite and extremely hard working.
Product seems very good and with all the above taken into consideration, would recommend Jade as a trusted installer.

Just had Ken and Danny they fitted new windows and door on our porch they were excellent left it clean and tidy even swept leafs up outside.

Dez and Dan were excellent, they were very professional, worked quickly and cleaned up after themselves after each window. They even helped me move furniture around 5 out of 5 from me.
The whole process from start to finish has been very good.

Very happy from start to finish with the service from Jade Windows, Ted was great, really friendly with no pushy salesman talk, listened and gave us exactly what we wanted. Dave (?) Surveyor was very personable and friendly and made sure we knew exactly what we were getting and was very thorough. On the day Matthew and Billy the fitters were great, they turned up on time, were very courteous and friendly, made sure they made no mess and cleaned up after themselves. They were very efficient and their workmanship was fabulous! We are very pleased with the finished results and the experience from start to finish and would highly recommend! Thank you!

We have had a replacement conservatory fitted, excellent service from the sales team. The fitters Matthew & Billy are very professional polite and hard working. Top quality workmanship.
Everything clean and tidy on completion.
Highly recommend Jade Windows.
Pete & Jacky Burton

What can I say, WHAT A TEAM! FULL MARKS TO MATHEW,MALCOLM,DES AND DAN.
Fit windows front and rear and fascia boards 2days ???
clean workers, with a bit of banter as well !
BRILLIANT

(Any doubts about Jade forget it!!) Steven June Ridsdale Thank you All

Reconstruction of side conservatory.
Very thorough work by Mally and Matty. Job completed in three days in good time! Hard workers, a pleasure to have them do the work.

We had a Bay window that we wanted to replace with a flat window. This meant that extra builder's work, joinery and rendering would have to be done. Two other companies couldn't do it and of the other 3 quotes Jade's was the best. The salesman Ted was quick and efficient. The surveyor took his time and prepared detailed instructions for the work. The two lads who fitted the window, Billy and Matty, stuck to the difficult task and made a great job of not only the window but also the associated builder's work. The whole experience was positive.

Our new windows look absolutely fab. Can not recommend his company highly enough - the office staff were helpful and supportive- the fitters, Kev and Danny, were professional, tidy and friendly.
Will definitely be back to them to replace our doors.

I used this company on the recommendation of my neighbor.I wasn't disappointed at all. Good prices and the best product quality.The two fitters, Matty and Billy, are real professionals, quick and solid installation with all the details, and everything left tidy after work.I still have some work to do around the house, and I will definitely use Jade window again.

Top class company ,
A massive thank you to everyone at Jade and Kevin that worked extremely hard for 3 and half days installing our windows and doors , such a lovely man . Our house looks like new . Thanks again

I'm sat on my landing looking at the amazing stained glass window that was fitted today 😍 This is the 2nd time had Jade windows they did the front of the house in 2023 had them back to complete the house.
From Ted coming to measure & give a quote followed by David to survey the work and speaking with Michelle in the office all were professional, friendly and nothing too much trouble. The stars of the work were Malcolm and Ethan who have done an outstanding job they truly know their job! They were friendly professional and perfectionists. The windows look amazing. They left no mess I had nothing to do! Except I was the coffee maker.
Thank you all again all star's 🌟
Shirley

Jade windows so glad I chose this great company for the new windows and the new door.They gave a great price and an excellent service. I will recommend Jade windows to all my friend's family and colleagues.Thank you for all your assistance.

Had some bi-folding doors fitted by Dez @ jade windows, an absolute professional job from start to finish.
Would highly recommend, the doors are excellent and the whole process easy and smooth.