Jamaica Coffee Trading Co Reviews 

526
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have been a regular customer for several years! The reason: I don't know any other coffee supplier in London where I can buy this fantastic quality of (Jamaican Blue Mountain) coffee, receive it onl... Toon meer

Beoordeeld met 5 van de 5 sterren

This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... Toon meer

Beoordeeld met 5 van de 5 sterren

Tremendously slick , efficient service from website order. Arrived quickly in huge box for 250g bag. It's a present so the provenance certificates add to the excitement, as will the rather posh lookin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... Toon meer

Bedrijfsgegevens

  1. Koffiebranders
  2. Koffiebar
  3. Koffiewinkel
  4. Koffiegroothandel

Informatie afkomstig van verschillende externe bronnen

Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

526 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(526)

50 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Hi Stuart , thanks for the feedback. We have spoke since and we told you about the fire that destroyed one of our roasters which impacted operations. I am happy your coffee arrived on the same day this feedback was left for us.

We hope this has not put you off shopping with us.

Apologies for the delay. These things happen to the best of us.

We hope you have a nice weekend also.

Edward
JCTC

Beoordeeld met 5 van de 5 sterren

Quality coffee

Quality coffee. Excellent customer experience. Had my coffee delivered at my door by hand

9 maart 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Thanks Samuel

We try to go the extra mile when we can.

We hope you enjoyed the coffee also.

Edward
JCTC

Beoordeeld met 5 van de 5 sterren

Superb Coffee & Excellent Customer Service

Superb Coffee, some of the best Blue Mountain Jamaican coffee I have had outside of Jamaica. Great customer service and very speedy delivery, will be purchasing again - Thank you!

18 februari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks Simon , sorry for the delay in responding , just catching up now

edward
jctc

Beoordeeld met 5 van de 5 sterren

Service and quality excellent

Service and quality excellent. I can actually believe I have real Blue Mountain coffee at last. Thank you.

17 februari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks heaps Sue

edward

Beoordeeld met 5 van de 5 sterren

Jamaican nostalgia

Quick delivery , very well packaged , bought as gift for parents . When opened the coffee smelt divine and brought back memories of their time in Jamaica 😊

6 februari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks Natalie

edward
jctc

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, great and easy to use website and having had a mixup
with delivery address, was impressed with ease and speed of communication. What's not to like!

23 januari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks Anne

edward
jctc

Beoordeeld met 5 van de 5 sterren

The slow roasted beans were nice for…

The slow roasted beans were nice for espresso, probably because of the medium roast.
For pour over, a light roast version would be better.

22 januari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks John

edward
jctc

Beoordeeld met 5 van de 5 sterren

Absolutely delighted with their…

Absolutely delighted with the coffee and their excellent customer services!!!

First time ordering Blue Mountain Coffee from JCTC. I placed an order over the Christmas, completely understood that it might not be dispatched until after new year.

However, my order took longer than expected to arrive so I contacted them asking about the shipping status. Edward promptly responded to me and re sent the coffee straight away and I received it within two days.

Anyway, all this happened because of the delay by the courier. I finally ended up receiving both the original order and the replacement. So I contacted him again asking if he'd like me to send it back. He insisted that I keep them, which he didn't necessarily have to. I feel that's very kind of him and he really went extra miles!!! I'd have liked him to not make loss on sale especially when it's not his fault but the courier's.

The coffee tastes great, just how I love my coffee: aromatic, clean, sweet. They also attached the certificates to prove the authenticity. I'm happy and impressed with the whole experience and would like to thank Edward again for his support, great job!! Definitely will order again :)

18 januari 2022
Review zonder uitnodiging
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

thanks Peach

edward
jctc

Beoordeeld met 4 van de 5 sterren

Excellent quality

Excellent quality. Arrived after Christmas despite ordering a week beforehand.

14 januari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Hi Cole , Christmas was a busy period for Royal Mail and they always struggle at Christmas.

I will contact you to see how late it was and see if there is anything we can do to compensate you for the delay.

I have made a note to get in touch asap.

Thank you

Edward

Beoordeeld met 5 van de 5 sterren

Super quick processing and fresh

Super quick processing and fresh. You could smell the coffee before it was opened!
Thanks again, will definitely return.

13 januari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Hi Sammy , thanks so much for the feedback.
We hope you enjoy your JBM coffee and come back for some more soon.

Thanks again
Edward

Beoordeeld met 4 van de 5 sterren

Excellent customer service but non-arrival of initial order

Had my initial order arrived as promised, I would have given a star rating of 5. However, as it did not arrive at all, I cannot give such a rating. When I explained about the non-arrival, though, customer service was excellent and a replacement was sent out promptly, which did arrive as promised. I suspect the problem of non-arrival lay more with the postal service than with Jamaica Coffee Trading Co, so perhaps a review of the method of postage is needed?

13 januari 2022
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Hi Sitkow , over the Christmas period we shipped out 647 orders from 1 December to 20 December. 5 of those orders had to be sent again as they went missing in the post.

We have since joined up with UPS to offer shipping for £4.50 in the UK. This is a little bit better than Royal Mail as they have delays too.

We will still offer free shipping in the UK for all orders.

Thanks for your feedback. It means a lot to us.
Feedback from customers helps us to delivery a good level of service to our customers.

Thanks again, we hope to see you online again soon.

Edward

Beoordeeld met 5 van de 5 sterren

Great to know it’s the real stuff & great doing business with ‘em

Shopped with them in December 2021 for the first time and they keep asking for a review so I thought I’d oblige ‘em. I mean some reviews are helpful aren’t they if you’ve got to decide where to spend your hard earned money. So here goes.

I’d always wanted to try Jamaica Blue Mountain coffee and I had the cash to get it, so I thought ‘why not’ and I did. Searched the web to for where I could buy it. Visited 2 well known online market places but quickly realised I wasn’t getting any info from sellers if the coffee I’d be buying from them was genuine, bonafide Blue Mountain Jamaican coffee. Was gonna give up then clicked on these guys. Got all the info I needed from their website and from the time I clicked to confirm what I’d bought right through to delivery (which was standard delivery), I got excellent service. Bought 2 small pouches of espresso and gifted 1 to a close friend. We both love it. Yeah, and it was great to know we’re drinking the real thing too. When I can afford it I’ll shop with these guys again. Great doing business with them.

12 januari 2022
Review zonder uitnodiging
Logo Jamaica Coffee Trading Co

Antwoord van Jamaica Coffee Trading Co

Hi Mahiah , thanks for the great feedback. It is really appreciated.
Trust Pilot sends the emails automatically. We must look into how to reduce the number of emails Trust Pilot sends out.
We hope to see you online again soon too.

Edward
jctc

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