JAR Reviews 

James Andrew Residential has recently taken over managing a block I manage a flat in - it's only been a few months, but I have found them to be responsive (which is rear) and actively taking measures to bring the building back up to standard - I deal with several managing agents in my line of work and James Andrew Residential stands out - I’ve found both Joanne and Sarah a pleasure to work with…refreshing!

Have always had extremely positive dealing with JAR. From dealing with concierge services to MD’s within the company they have always been helpful and work hard to get issues solved. Special mention to Sarah Riley who has been fantastic in helping us with the property at Bezier Apartments over the years. Also a special mention to Geeta who has always been helpful, polite and will missing speaking with her in the future.

Chloe Newman-White was extremely helpful. I needed some information in connection with refinancing and received an immediate response both to my initial query and a follow-up query. Thank you!

Chloe Newman-White has been very helpful and responsive to my requests and questions. Good job!

Cassandra Ford is amazing in what she does. She is a great communicator and was instrumental with the whole cladding issue. Thanks!

JAR managed flat properties in Tower Hamlet, London. I am one of the leaseholders, but the charge (i.e. building management fee) is extremely high comparing to the market. So a group of leaseholders join together beginning to lodge a legal proceeding of self-management against this company. This company try to rip off the leaseholder from their lease-hold property.

I’ve had the pleasure of collaborating with Cassandra Ford from James Andrew Residential regarding the Lexington Apartments, and I can honestly say her responsiveness, knowledge, and proactive approach have been exceptional. In an industry where communication can often be slow or impersonal, Cassandra stands out for her genuine care and dedication. She has navigated complex issues like the cladding journey with professionalism and empathy, always keeping leaseholders informed and supported.

It’s refreshing to work with someone so on top of things and committed to making the experience smooth for everyone involved. The team at James Andrew Residential clearly values their clients and delivers excellent service. Highly recommended!

Sarah Riley the property manager of Bezier was extremely helpful when I was trying to find information on my mortgage questionnaire. She dealt with the matter immediately and sent the requested documents while I was speaking to her on the phone. I liked the fact that I was able to get hold of her immediately by phone. A great service thank you Sarah.

I had been trying to obtain a signed document from the company for a while but didn't get any joy. Chloë Newman-White IOSH reached out and dealt with the matter with great speed and efficiency. She sorted the matter out within days!

Terrible terrible service , from Cassandra Ford the person supposed to be managing our building to Ben Martin a director who my complaint was escalated to, right up to Fiona Docherty the exec officer who is still 4 months later yet to reply to my email about the money they are trying to con me out of and my request for a deadlock letter so I can progress this to mediation or tribunal, nearly 3 years of JAR applying charges to my service charge account that I've proved in writing are unfair and punative, our residents company LAML seem to be in cahoots with them as they are also not responding to my letter delivered directly to the 3 directors. Don't hire JAR to run your building, you will be sorry.

Fantastic experience with Jar. The team is highly professional, knowledgeable, and genuinely invested in achieving the best outcomes for their clients. Start to finish, they were responsive, transparent, and offered sound advice at every stage of the process. Great job

Hi! We tried writing about license to alter request for over a month now. We contacted literally 10 times now and got 1 answer during that time. It contained no instructions whatsoever so we are still waiting for the response. No response and no instruction on how to proceed. We are willing to pay for the request of Tapestry Apartments license to alter but still we are getting ignored. This is highly inappropriate

I had a great experience, tI had many questions and they were able to help with all of them.

Super responsive and helpful, highly recommend!

I'm a Solicitor and recently dealt with JAR Residential as managing agents for the property. This was not the easiest of transactions, with the Buyer's Solicitor raising endless enquiries. Most of these had to be referred back to JAR Residential and I was fortunate there to be dealing with Chloe Newman-White. Chloe dealt with all of my enquiries quickly and competently, and without Chloe's assistance I am certain the sale would have taken a lot longer than it actually did. Many thanks.

Chloe is excellent at dealing with enquiries. She always responds immediately to my messages & deals with matters quickly. She is very knowledgeable & professional, it has been a pleasure working with her.

Sarah and Alex are great with communication and providing a prompt service. Made everything easy and stress-free.

Cassandra is hands down the best person to deal with her response times are amazing major key person within the company thankyou Cass!!! 🙌🏻

Chloe from JAR was an absolute pleasure to work with. She was incredibly helpful, dedicated, and professional throughout the entire property sale process. I highly recommend her to anyone seeking exceptional service.