I fully paid for a wardrobe and a long chest of drawers on April 2nd, 2026. It has been 2.5 months of empty promises. In their reply from June 4th, the company tries to look good by saying "part of... Toon meer
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Lees wat reviewers zeggen
Spotted what we wanted online, a quick phone call confirmed it was in stock and that J&B could deliver quickly, even though we're the other side of Westmeath! So we ordered (easy process) and were del... Toon meer
Bedrijf heeft geantwoord
The delivery guy Jogu was very friendly and polite, really appreciate his efforts especially when traffic that day was really bad and he dropped off his last delivery at our place very late in the day... Toon meer
Bedrijf heeft geantwoord
I ordered a beautiful sideboard and TV unit from the IMS Helvetia catalog via JB Furniture. Unfortunately, the hinges for the TV unit were the wrong ones for that model. This came like this from the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We invite you for online shopping. Our online store offers quality products at great prices. We have great offers for home and office furniture, living room sofas couches, bedroom beds, mattresses, dining room chairs, tables, office desks etc... We als...
Contactgegevens
Unit 4, East Point Retail Park, V94 FW24, Limerick, Ierland
- 061423710
- jb.tradingoffice@gmail.com
- jbfurniture.ie
4,1
Goed
165 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
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All good
All good, I got my sofa on time and I love it. Thank you so much!
11 juni 2026
Review zonder uitnodiging
Misleading replies and 2.5 months of broken promises
I fully paid for a wardrobe and a long chest of drawers on April 2nd, 2026. It has been 2.5 months of empty promises.
In their reply from June 4th, the company tries to look good by saying "part of the order has already been delivered". This is completely misleading! They only delivered a different unit (a tall cabinet and a small unit) because those items were already sitting in their warehouse from a previous stock, and I had to personally go to the store to demand at least something after waiting for 2 months!
Meanwhile, the main items from April 2nd — the wardrobe and the long chest of drawers — are still missing. The store promised me delivery for either this Tuesday (June 16th) or Wednesday (June 17th). Today is Wednesday morning, and absolutely nobody from the warehouse has called me. Complete silence and zero customer service. Avoid this shop.
17 juni 2026
Review zonder uitnodiging
Very poor customer service and lack of…
Very poor customer service and lack of communication.
I placed an order with J&B Furniture on 17/05/2026 and, since then, I have had no proper update regarding the status of my order or delivery date.
I tried contacting them through WhatsApp and sent two messages, but both were ignored. I also submitted a question through my online account on 26/05/2026, and again I received no response.
As a customer, the minimum I expect is communication, especially after placing an order and waiting for delivery. Being ignored after multiple attempts to make contact is unacceptable.
Based on my experience so far, I would not recommend buying from this company
26 mei 2026
Review zonder uitnodiging
Antwoord van J&B Furniture - Limerick
Hello Daniel,
Thank you for your feedback. We are very sorry to hear that you feel you did not receive proper communication from us. We sincerely apologise for any inconvenience caused.
Please note that for products that are not in stock, our website clearly shows the status “On Request – delivery time: 3–8 weeks” before placing the order. Your order was placed on 17/05/2026, and based on the delivery timeframe displayed on our website, it is still within the expected delivery period.
Regarding your order, we can confirm that the item is expected to arrive at our warehouse next week, around 4th/5th June. Once it has been received and processed by our warehouse team, our delivery department will contact you to arrange delivery in the following week.
This means your order is still on schedule and, in fact, should be delivered well within the estimated 3–8 week timeframe shown on our website.
We do apologise if your WhatsApp messages or account enquiry were not responded to quickly enough. This is not the level of communication we aim to provide, and we will review this internally.
Thank you for your patience and understanding.
Kind regards,
J&B Furniture Team
Jack
They delivered an excellent service
They delivered an excellent service, the waldrope is beautiful and quality, my boys love it.
27 februari 2026
NOT RECOMMEND.
NOT RECOMMEND.
They don’t meet the deadline, my purchase got 20 days of delay with no clear answers from costumer service.
Even when I got a delivery confirmation, it was delayed once again.
24 februari 2026
Antwoord van J&B Furniture - Limerick
We are truly sorry to hear about your experience and the delay with your order.
At J&B Furniture, we normally aim to deliver within 10 working days, and in many cases we complete deliveries even sooner. As we are based solely in Limerick, we organise long-distance deliveries by grouping orders in the same area to ensure efficiency and keep delivery costs low for our customers. In your case, the delivery location required a 6-hour round trip, and unfortunately we were unable to schedule that route as quickly as planned.
Although your delivery was free of charge, this does not change the fact that the delay occurred, and we fully acknowledge that we did not meet the expected timeframe on this occasion. For that, we sincerely apologise.
As a family-run business, our dedicated delivery and assembly team coordinates and completes deliveries across Ireland on our behalf. While occasional logistical challenges can arise due to scheduling and routing, the responsibility always remains with us as a company. In your case, we clearly did not meet the expected timeframe, and for that we are genuinely sorry.
Your feedback has been taken seriously, and we are reviewing our internal delivery coordination and communication processes to prevent similar situations in the future.
While the delivery timeframe was extended, we understand that there were no issues reported with the product itself, and we sincerely hope it met your expectations in terms of quality and finish.
We truly appreciate your feedback, it helps us improve, and we are sorry again for the inconvenience caused.
Kind regards,
J&B Furniture Team
Online purchase
Recently ordered a bed with j&b online. Quick easy and was much cheaper than another website I had looked at for same bed. Customer service was great. Will definitely buy again. Thanks.
26 januari 2026
Review zonder uitnodiging
Took too long on delivery
Took too long on delivery. Expensive, faulty item. Wouldn’t use again.
5 december 2025
Antwoord van J&B Furniture - Limerick
Thank you, Sinead, for taking the time to share your feedback.
Please allow me to clarify the situation regarding the delivery. We offer delivery across all of Ireland for just €39. At the time of your order, our transport team did not have a scheduled route in your direction, and since timely delivery was important to you, we decided to send your items via An Post. As the order contained only two bedside cabinets from the reputable brand Helvetia, this was the fastest option available.
To ensure the products arrived safely, our team repacked and reinforced the parcels, and our warehouse staff spent over two hours carefully securing the boxes to prevent any potential damage during transit with An Post.
Regarding the faulty item you mentioned, if the damage occurred during delivery with An Post, could you please send us a photo of the issue? We will be happy to review it and offer an appropriate solution as quickly as possible.
Thank you again for your feedback, and we hope to resolve this matter for you promptly.
The guys installed a murphy bed for us…
The guys installed a murphy bed for us and it is a super job couldn't be happier,very professional guys and highly recommended tha ks again j&b ☘️🤩
27 november 2025
Review zonder uitnodiging
Shop Local!
I ordered a beautiful sideboard and TV unit from the IMS Helvetia catalog via JB Furniture. Unfortunately, the hinges for the TV unit were the wrong ones for that model. This came like this from the factory, not a J&B´s fault. Damien and Jacek went above and beyond to make sure I got the right hinges, in fact Jacek came to my own home to deliver them himself.
These guys show the value of shopping local. Myself and the wife were quite impressed with the service provided.
26 november 2025
Review zonder uitnodiging
Antwoord van J&B Furniture - Limerick
Thank you so much for your wonderful feedback, we truly appreciate it. It’s genuinely heart-warming to hear such kind words. To be honest, we don’t always hear praise, even though we do our very best every day. Your review means a lot to us.
Very nice person
Very nice people. Nice person. My corner sofa bed is very comfortable. Recommend
24 november 2025
Обслуживание очень хорошое!
Мне понравился товар и отличное обслуживание! Я довольна всем!
7 oktober 2025
Store are helping me with my purchase
The store contacted me and offered assembly service which I'm great full to them
16 september 2025
Antwoord van J&B Furniture - Limerick
Hello, thank you for your review.
We would like to clarify that all of our larger furniture items, especially cabinets with glass doors such as the Marine Display Cabinet, are delivered flat-packed. This is clearly stated on our website, where you can also choose the optional assembly service. Flat packing ensures safe transport of glass panels and other delicate parts, and also makes handling and delivery possible.
We understand this may not have met your expectations, but please note that assembling at home or using our assembly service is the only safe way to receive this product.
If you need any further assistance or would like help with assembly, please contact our team at 061 423 710 or sales@jbfurniture.ie
– we’ll be happy to help.
Antwoord van J&B Furniture - Limerick
Thank you for your kind review Paulius!
Antwoord van J&B Furniture - Limerick
Thank you for your feedback! We’re glad to hear you were happy with our prompt response and quick delivery. We appreciate your note about the assembly instructions and will take it on board to make improvements. Enjoy your new furniture!
Happy customer
Got sliding wardrobe and Santos furniture set from them.
Furniture looks amazing and they are sturdy too. Few things only, while assembling one of the guys left a chip from a nail on the side of the display cabinet, it does not really impact the usage of furniture but when paying good money for it, we expect people do the job with more care, that is for the future.
Santos furniture delivery took longer than I expected and was first said but everytime I contacted them they kindly explained the situation, delay in delivery and etc, yet it was worth to wait as I am happy with the look and quality of the furniture.
Shout out and big thank you to Damien who was amazing from giving delivery update to very professional, neat and clean assembling.
Happy with the purchase in general.☺️
11 juli 2025
Antwoord van J&B Furniture - Limerick
Thank you so much for your detailed feedback! We’re delighted to hear that you’re happy with your Santos furniture set, and that the quality and sturdiness met your expectations. We sincerely apologize for the minor chip during assembly—your point about care is well noted, and we’ll make sure to improve on this in the future.
We really appreciate your patience with the delivery and are glad Damien could provide professional and helpful support throughout. Your kind words mean a lot to our team. Enjoy your new furniture, and thank you for choosing us!
I recently purchased an armchair
I recently purchased an armchair, the sales person Damian was very professional and courteous! I would definitely recommend visiting this store if you need good quality furniture at a very reasonable price!
16 juni 2025
Review zonder uitnodiging
Antwoord van J&B Furniture - Limerick
Thank you so much for your kind words! We’re thrilled to hear that Damian provided excellent service and that you’re happy with your armchair. Your recommendation means a lot to us. We look forward to welcoming you back for your next furniture purchase!
Love the look I got.
Love the look I got.. great quality.
Nice helpful staff. Organised delivery..
Great service other all
20 juni 2025
Antwoord van J&B Furniture - Limerick
Thank you for your wonderful feedback Andrius! We’re so glad you love the look and quality of your furniture, and that our team and delivery process made your experience smooth. We really appreciate your support!
Good and quick customer service and an…
Good and quick customer service and an overall easy process
30 mei 2025
Antwoord van J&B Furniture - Limerick
Thank you for your feedback Stephen! We’re glad to hear you found our customer service quick and the process easy. We really appreciate your support and hope you enjoy your new furniture!
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