J.D. Byrider Reviews 

Brandon was great!! He made sure I left with a vehicle.. great customer service. Would definitely work with him again.. the process was long and I was tired, so I’m glad I had Brandon as my agent!

Really needed a vehicle, they sold me a car I liked, it handled great on the test drive. They made me watch some drawn out terrible cgi video afterwards, told me it was just procedure, that I didn't really have to pay it much mind. Shortly afterwards check engine light comes on, I take it back, and what do you know mechanic tells me the cat is going out. That's almost 3k on top of the 18k for a car only worth 8k max. I was in a bind when I made the purchase. I decided to do some research apparently the car was in two accidents, rebuilt, had multiple owners, none of that was even mentioned when I'd asked about the history. Just, "it's a clean, reliable vehicle" long story short these people working here, they are going to have some serious karma to work off.

DONT TRUST THESE PEOPLE! They will sell u cars with problems and refuse to get u in something else. They don't tell u all the details about the full coverage u need so now I'm paying full coverage insurance plus an insurance through them. They use to be good when Michael was still the manager. But they suck since he left!

Jay in Dartmouth was the most friendly and helpful Salesman i have ever encountered. He was so efficient and always made you laugh and made you feel so comfortable. I would definitely recommend Jay at Byrider in Dartmouth to anyone and everyone. Thank you for making my first time buying a car so much fun.

I bought a car last Jan and check
Engine light came one as soon as I drove it home it has been nothing but a hassle and they tell me they can’t do anything but I have to pay to fix the crap it’s a pos they shouldn’t be able to sell cars! It has been nothing but one thing after another breaking costing me a money pit! This is bull crap. I’ve had it less than a year and replaced so much crap for it to still need work and still not work correctly! I have a baby coming I shouldn’t have to worry about fixing a piece of crap time and time again! I will never buy from here I want out of the contract but don’t know how!

I would review with a zero if it were possible. I've got a 2011 Jeep Liberty which I purchased December 30th, 2021. It ran good for maybe eight months (I'm guestimating). Then it started giving me problems. First off, the gas cap indicator kept coming on whenever I started it. The service department stated just replacing the gas cap would fix the problem. Replaced it twice...nothing changed. The sun roof leaked, and once again the service department stated that the drain holes for the sunroof were clogged and they had cleaned them out so no more problem...WRONG !!!!
Sunroof still leaks, and I've even told the service department I have seen where it is leaking, but they will not listen to me, because I don't know what I'm talking about. Next the clock spring went bad. Now this piece controls the airbag system in the vehicle, and when I took it in to have it looked at, I was informed by the service department that it was not covered under the warranty, and would cost me around $800 to have fixed... SERIOUSLY!!! And now the vehicle is sitting at a garage and has not been driven since November 2022 because it is misfiring, and may have to have the engine redone. AND I DIDN'T EVEN HAVE THE VEHICLE A YEAR BEFORE THE PROBLEMS STARTED. And here I am with nothing to drive, but yet I'm making payments on something I don't have. THE SERVICE DEPARTMENT IS ABSOLUTELY THE WORST.
This is the Byrider located in Parkersburg West Virginia.

Would put a zero if I could not gonna ramble cause with this company nothing gets done can’t even get calls back a big joke!!!!! Paying a lot of money for a proper product and had an issue with my van they have had it three times done nothing but make it worse!!! Again not gonna continue because they don’t care.

The attorney Withrow thought he could be slicker than me but the joke is on him because of a few didn't reason #1. Being I'm on disability can't take my only income ha ha #2 my bank has my back so if I have more than 2,000 in there you get 100.00 I'm covered up to 2,000. So good luck to you there closed out

2 months after I paid my car off, the transmission went out. No car still after 3 years of paying high interest rate, never late. Very disappointing.

Very sad experience overall! I hope they get the carma they deserve. Terrible cars; overpriced. What the other buyers said about the cars is very true. They sell you these cars knowing that they are half put together. I will just pray and continue on, fix what I can afford... and when it all comes crashing down... I guess I'll just have to feel the burn. This makes me suicidal knowing that I can't do anything about this. I wish the BBB would help, but seems no one cares.

I bought car at the end of April, 22
-Needed tires of the rip
-Alignment
-AC didn't work properly,
-- Now it's just blowing hot air(not
covered under warranty)
-Car would go in all directions when braking ( it did that from the time I purchased it. Three oil changes later, they decided to fix that particular issue, with deductible). I thought it was the alignment issue.
- Making a few unknown sounds now( I hope it just needs a tune-up
- Needs struts
-Window sensor issue
-just a forever growing list.

God bless you if you get fall into the sunken place and decide to purchase a 5-7 year of misery plan.

Today's date is February 23, 23
Volkswagen passat SE
RALEIGH, NC
New Bern Jd byrider = a terrible 5-7 years of regret!

Nunca volveré a comprar un carro con ellos mi carro de el 2010 usado y siempre lo tenia que llevar a l dealer porque siempre dañado con 6 veces y tenia que estar sin carro por semanas para eso uno compro un carro para usarlo pero siempre estaba dañado me engañaron con el precio he pagado mucho por un carro de el
2010 salió en 17,000 un abuso y ahora mismo hoy día mi carro está en el dealer dos semanas y ahora vienen a decirme que mi carro necesita un motor nuevo no se dejen engañar son muy embusteros y esos carros son viejos jams vuelvo a ir a ese sitio y no dejo de pagarlo por mi crédito pero ya pronto salgo de eso y ahora pagando un carro sin tenerlo porque le arreglan las cosas por pal de año y después ya que se jodan los demás pero Dios no se queda con nada de nadie abusan de las personas un carro de el 2010 17,000 dollares no se dejen engañar de esa gente todo te lo pinta bonito pero eso no sirve nada de buena experiencia tengo yo de ellos si una experiencia que me cojieron de pendeja y me espetaron el
Carro triple de lo que vale no se dejen engañar 👎👎👎👎

The business is great. Kim was very nice and help she made sure I got what I needed as far as cars. I love byrider. Thank Kim in Joliet Illinois

Test drove car in town only about 40mph. Drove home, called and reported car not running right. Car in shop next day, replaced parts, still not running correctly. They ordered more parts. Car is not dependable. Afraid to drive out of town, may break down and have to tow. Still waiting on parts. I requested to get another vehicle. Not an option. Only been a week of purchase. They are using the 24,000 warranty to justify unreliable vehicles that you should not have to use the next day of purchase on a $14,000 vehicle. I do not recommend. Scammers

Do not buy from these people they are criminals check all the other listings basically I'm paying for a car that has had the engine light on twice and is smoking I'm going to bring the car back cancel all my bank accounts and start the war Do not buy from these people Mr. Brown's got some kind of nasty scabies on his neck they're liars and thieves bait and switch I can't believe people can still get away with this do not buy from these people

I am a long time customer in 14 years never late on a car payment are last car we bought from them has been so bad that i have no words but these iwe got the car on may 3rd by may 6th engine light was on wrench light was on car making noise so we towed it in for service dept to tell me nothing was wrong with it. Than noise from engine was still there 3 weeks later my engine blew they had the car for 2 weeks got it back in 2 days engine light back on car making noise lights on car won't start i have been to jd byrider at least 8 times since may 2022 im now sitting here again car not starting high pitch noise coming from engine all i can say is be carful if jd byrider can treat us like this after being 14 year customers think what they will do to you they keep charging me for tows always trying to charge me for the problems with this god awful car buyers beware this has been so hard we are 66 and 62 wow feeling sad and mad 🥺😡

I've had two cars with JD Byrider. I opted to keep the first car for my daughter and get a new one. Experiences for both cars have been good, except when I got the first one inspected for the last time, it cost about $1200, which I paid. Was happy for my daughter to have a vehicle! In about two weeks, something went wrong and another repair was required for $4000! I refused to get it fixed, of course, and I left it at their shop because I had no other recourse. When I tried to contact them about it, they had no info for me, but instead put it into collections after like two years. With my new vehicle I purchased from them, they required that I add a warranty to the purchase of somewhere in the vicinity of $3500, so now I am unable to trade it in because I owe that warranty on my account. Are they allowed to add a warranty in order to purchase the vehicle it? All of my payments were paid on time since 2018.

Ronnie was amazing!!: helped me get approved and driving my new vehicle highly recommend asking for him to help with your vehicle purchase!

So Much stuff to say about them. First they make you do a review before you do anything 👎🏾 I got a car from them only going to be 3 months & already 3 times I took it in because something is wrong with the car and all they tell me is my warranty doesn't cover it 😡 so what does? I have a leaking roof & no it doesn't have a sunroof on it! I asked what can we do because I understand it's a used car but a leaky roof come on they said $130 no way I'm paying that I haven't had the car for not even 3 months yet. I said I've been nice and working with them but so soon with issues that I feel they should've known before selling it. I even asked can we do an even exchange of another car that's the same amount never answered me smh. I will be getting a lawyer if they can't fix this and try to get out this contract because my credit score means everything to me. They only in it for the money. DON'T WASTE YOUR MONEY HERE!!!!

Jimmy wright was the best salesman I have come in contact with and very patient.

It’s been 12 months and I’m still sitting here waiting for my heat and brakes to get fixed the same problems for a year. And I pay a lot for a car I can’t enjoy!!!! Frank and John are great! But that’s all there is! A smiling face !!!