Dirty gym, weights all over the place, changing rooms are a mess and the floor is always flooded by the sauna. The gym is understaffed which results in it running its self and ends up the way it has.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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Lees wat reviewers zeggen
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... Toon meer
Bedrijf heeft geantwoord
The women’s area really needs an upgrade; more weights, barbells, and benches would make a huge difference. Right now it’s mostly cardio equipment, which can easily be done in the park if we’re being... Toon meer
Bedrijf heeft geantwoord
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Birmingham
Geschreven door het bedrijf
Contactgegevens
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, Verenigd Koninkrijk
- 1212706921
2,9
Gemiddeld
443 reviews
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Very poor gym
Such a disappointing visit to the Birmingham branch. The cleanliness was horrific. Most likely lack of cleaners. Gym is not up to standard, starting using the treadmill and one part of the attachment fell apart. Cubicles smell horrible and clearly don’t get cleaned! I understand its a public gym with constant people attending but have attended other gyms and it is not as bad as this branch! Very disappointing and had to unfortunately cancel my membership the same day!
22 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us your feedback.
We are very sorry to hear about your experience at the Birmingham branch and that you felt the need to cancel your membership.
We understand your disappointment with the cleanliness and the condition of the equipment. We appreciate you bringing this to our attention and will be sure to address these issues.
Best wishes
The JD Gyms Team
We need more machines to hit the hidden…
We need more machines to hit the hidden muscles for body building
22 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Me and my man loved the tour Dev gave…
Me and my man loved the tour Dev gave us, he made us both feel very comfortable and at ease with his humour and chilled personality. Great gym with great staff 👍
25 oktober 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Birmingham
😊 Hi there Atiyya. Thank you for taking the time to leave us a review - we absolutely love to hear this about our team as they strive to make your experience with us the best it can be, from signing up to assisting you on the gym floor with tips and tricks!
So we are really pleased you're enjoying your JD Gyms experience in Birmingham. 💪 The JD Gyms Team 💚
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for your feedback
We understand your frustration and apologise for the negative experience you had. We strive to provide a clean and well-maintained environment, and we will address your concerns with our team.
Best wishes
The JD Gyms Team
Gym is ok.. but..
Gym is ok.. but too much beauracracy. Gyms shouldn't be this complicated. I want to cancelled and you're saying I have to wait 14 days for you to approve??
What kind of mentally is that? If I want to cancel.. I'll cancel when I wish. I shouldn't need your approval.. and wait for it as well.
19 oktober 2024
Antwoord van JD Gyms - Birmingham
Hello
Thank you for your feedback.
To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:
https://www.jdgyms.co.uk/general-enquiries-form/
We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.
Best wishes
The JD Gyms Team
Logged out from application and could…
Logged out from application and could not log back in.
11 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
JD Joy and Diversity
Great equipment, banging tunes and beautiful customers.. what more do you need??!
13 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi there Alison, thank you for leaving us a review, we are thrilled to see the 5 stars and have no doubt that the people and team of Birmingham will be loving it as well! ⭐ The JD Gyms Team 💚
Abundance of tolerance
Friendly staff, welcoming people however weights are thrown everywhere no respect to gym rules. Rules aren't enforced towards members of the gym
8 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi Fahad, thanks for the review! Glad to hear you are enjoying the gym and our team in Birmingham We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling (to find them not lift them of course) please don't hesitate to ask!
Best Wishes,
The JD Gyms Team 💚
Very good gym
Very good gym
Just be aware that it gets busy from 4pm till 9pm after 9pm best time
4 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi J. Thank you for the great review and the 5 star rating! It is true we can get busy around the 'normal' working hours but we are happy you have found a time that works for you and your training.
Best wishes,
The JD Gyms Team.
💚
The ladies section has 5 treadmills…
The ladies section has 5 treadmills there are always people queuing n waiting n some of us don't get a chance to go on them
7 oktober 2024
Antwoord van JD Gyms - Birmingham
Hi there
We understand your frustration with the wait times for the treadmills. We appreciate your feedback and will take it into consideration as we strive to improve our facilities.
Best wishes
The JD Gyms Team
I am disabled and I am constantly…
I am disabled and I am constantly harassed as soon as I enter the shower, I am told to hurry up and not make the area wet. I am disabled so take time and sometimes unable to fully dry myself so wait on the seats to dry myself and I am told not to sit down and dry myself. The general manager keeps giving me warnings.
30 september 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Birmingham
Hello Sam, thank you for taking the time to leave us a review however we are truly sorry to hear about your experience in our Birmingham gym.
We value all our members and strive to create an inclusive and comfortable environment for everyone to come and achieve their goals. We understand that being told to hurry up while showering can be upsetting/uncomfortable for anyone, let alone anyone isolated in the accessible changing facility.
We will take your feedback seriously and share it with the relevant wider team to ensure that all members feel respected and supported within our gyms.
Best Wishes
The JD Gyms Team
💚
Antwoord van JD Gyms - Birmingham
Hi Pally, thank you for taking the time to leave us a review for our Birmingham gym. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚
Shower room and toilet are in very bad…
Shower room and toilet are in very bad condition need reverberation water al over changing rooms need a cleaner
19 september 2024
Antwoord van JD Gyms - Birmingham
Hi Saqab.Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk The JD Gyms Team 💚
Not worth it
No one would come to the front door when I wanted to sign up. I asked for a taster session and one of the staff is too busy watching a football game on his phone. People are just standing around socialising around machines it’s difficult to get access to anything. And then I requested a cancellation and have had no email back. This is really poor, I want a refund for the first month as I didn’t even go to the gym and never will. I have heard other branches are better but this Birmingham city centre one is really poor
17 september 2024
Antwoord van JD Gyms - Birmingham
Hi there
We understand your frustration and apologise for the negative experience you had.
We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. We will certainly take your comments into consideration and strive to ensure a better experience for all our members.
Best wishes
The JD Gyms Team
I love it
I was surprised to see the changes made in the ladies' section recently! More classes, old machines are swapped for new ones, and facilities are clean and open 24/7. I love it
13 september 2024
Antwoord van JD Gyms - Birmingham
Hi Dina, thank you for leaving a review! It's great to hear you’re enjoying the new changes and improvements at our Birmingham gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
good equipment in the gym and friendly…
good equipment in the gym and friendly staff unfortunately the cleanliness of the changing rooms lets the gym down
11 september 2024
Antwoord van JD Gyms - Birmingham
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym and changing rooms keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk as I know they would not want this effecting your experience after having a great workout.
The JD Gyms Team 💚
The ladies gym is subpar compared to the unisex gym
You charge the same for the ladies gym as the unisex/males gym but both do not have the same facilities and equipment in ladies area I have to wait for equipment and the small area for ladies you decide to market your gym as a ladies area but there is not enough space. when I complain that there is no equipment free they inform me to go upstairs but i only joined for the ladies area and so the membership price is very expensive. It would be helpful if we got an entire floor for only ladies instead of just the corner on the ground floor. If that cannot be done then provide a separate membership for only the ladies area so that the price matches the facilities given.
Also sauna room is very small so I am never able to go there always is full no space- it only fits about 6/7 people and that’s if we squish together
3 september 2024
Antwoord van JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the limited space and equipment availability in the ladies' area. We strive to provide a comfortable and enjoyable experience for all our members, and we are always looking for ways to improve our facilities.
We hear your suggestion about dedicating an entire floor for ladies or offering a separate membership for the ladies' area. We will consider your feedback as we continue to evaluate our services and make improvements.
Best wishes
The JD Gyms Team
I am loving the classes 👌🏼
5 september 2024
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for your feedback.
We are so pleased to hear that you are enjoying the classes, keep up the great work!
Best wishes
The JD Gyms Team
Needs updating - is tired & run down, broken machines
Recently joined, is £29.99 per month which is expensive so had high expectations. It has old machines and equipment, which is surprising for the high price, it's run down and dated. Numerous machines are broken down and need repair. Please get this sort JD Gym.
Been advised this has been open for 10 years, so that does explain things.
I will probably try The Gym Group as is £20.99 and they have multiple sites in Birmingham and better value for money, will be saving £9 per month.
4 september 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
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