Jeep UK Reviews 

I bought a new Grand Cherokee in 2016 Nice car but now I need the satnav maps updating.I contacted customer services and they gave me a list of dealers that supposedly had the updates for it after contacting most of them non had the update.I then recontacted customer services again and they gave me 2 more dealers they said had it same outcome.I have now been told after over a year of phoning dealers and waiting for them to get back to me that there are no map updates for the head unit that it fitted to the vehicle.In this day and age when we all rely alot on our sat navs accuracy I find it bizarre that there is no update for it.Obviously they dont give a skoopy doo about aftersales customer satisfaction.

Love the cars but their UK dealer Pewsham Jeep is shocking and offers no customer service. Do NOT buy a Jeep or any vehicle from Pewsham Jeep (Paul Russell and Chris Ashton are the con men there).

With so many people complaining its very obvious how shi*** this company is. Build Quality, Parts availability, specialist Technicians around is definitely worst.
Worst of all is their Customer Services which is based in Albania and they have no idea how things work in UK. I recently complained about one of their garage dealing and customer services girl was of no help instead she was persuading me that she has no authority and closed the case (after telling me that she will keep an eye on the case).
So I called again and the other guy was absolutely same and he even hanged up on me.

I bought a brand new Jeep Compass in May this year. There is a very wide, open gap at the front of the bonnet to aid cooling. Most other makes have some sort of grille here. A stone entered this area and damaged the transmission oil cooler. This caused £1500 of damage that had to be dealt with on my insurance. My car was off the road for 8 weeks. Jeep have made no apology and not responded to the fact that there is no mitigation to prevent this happening. Jeep Assistance were awful when we contacted them. Am selling the car after 6 months and buying a Lexus.

They don't even care that the cars are a shocking build!

We have a 19 Plate Jeep Renegade and in its 2-year life, it has been off the road for (so far) 13 weeks in 3 sittings and has just gone in for its third sitting now... so let's assume that this will be another 5/6 weeks before we get it back hitting the 15/16 week OFF THE ROAD.

Each time customer services DON'T TAKE RESPONSIBILITY and you get passed from pillar to post.

You'd think that a car where you're paying £460 a month for you would get better customer care.... wrong.

The FCA (the bank they use) are just equally as bad.

We have a complaint with the following advice from a solicitor that under the Consumer Rights Act we have to give them the chance to put the product (car) right ONCE, not THREE TIMES.. The FCA is pursuing this as a Financial Company ie following the FOS rules, but we are complaining about the Product, and the FCA are the legal owners until you have paid for the car... Neither Jeep nor the FCA care, all they want is your hard-earned cash going down the drain whilst it's off the road at a dealership getting fixed, and you in a basic Corsa which you can get for £169.00 per month... Great comparison!

We are legally getting ourselves out of this 4-year contract.

ALL I CAN ADVISE IS TO KEEP AWAY FROM JEEP... You'll be sorry and you will get burnt!

The bonnet is corroding down both sides on my 18k mile 4.5 year old Cherokee KL with a full Jeep main dealer service history. This is clearly a manufacturing defect caused by poor finishing in the seal between the two skins of the aluminum bonnet. The car has a 7 year corrosion warranty and it clearly needs a new bonnet. However, Jeep expect me to send it to their body shop, have it ground back and only then will they decide if they want to honour the warranty. If they don't I am left with a car sitting in there with the paint ground back that they expect me to pay to repair (and its only going to happen again down the line). A new bonnet will cost me the best part of two grand. The dealer tells me they have a 3 and half year old Grand Cherokee in with the same issue that Jeep are currently refusing to pay for. It's been in there for 6 weeks so far. What a joke of a company. There is a TSB on this issue from FCA on this exact issue and if affects every current Jeep. Currently these guys are making a well known Irish airlines customer services look good in comparison.

Bought an 18month old / 4k mile Renegade & 2 days later it won't start. Roadside diagnose software issue & faulty battery but how to / who will pay to replace battery & update software a complete mystery between main dealership who sold it & my nearest dealer/repairer is a mystery. Taken nearly a full day to get it recovered from home as well as the first call out guy didn't have capability to tow/ relay it. What a wasted day on top.

I bought a Jeep Chrokee and after 26,000 mile the turbos gone. I have to pay £3,400 new one. I will be selling this car and buying a VW 4x4 as Jeep is absolutely rubbish

Car has a paint issue and Jeep have now argued for a year that it isn't down to them don't think I have ever been treated like it and bodyshop now tell me they have a couple more in with the same issue, i have literally never dealt with any company with worse service

Nearly a year now and Jeep can't fix my car! 4 failed attempts. Told there's 101 bulletins on how to fix a leaking jeep!

Worst company I have ever had the misfortune of dealing with.

Considering legal options.

WORST MAKE TO BUY ! 7 brake downs in 4 months in a brand new Jeep Wrangler! Absolute joke of a company

Truly awful experience. Engine management light came on 11 times in one year. Every time I took it in for repair, I asked for a report on what the issue was. Each time I was told it was ‘probably just an update’ or ‘we’ve sent the report to head office so you’ll have to wait two weeks to find out’. Never ever got to find out what the error codes were until eventually I wrote to higher-ups to find out. Turns out it was the same code every time. Catalytic converters issue of some sort. Bad fuel mixture. Unfortunately it was too late by this point. The catalytic converter was ruined after only 14,000 miles. I was 1 month out of warranty by the time this was discovered, and the vehicle was kangarooing and not drivable. They then had the cheek to say it was all unrelated, and that the 11 identical fault codes were possibly unrelated to each other too. Seriously?? The repair bill was over £3000 and Jeep offered me a measly 10% discount and wanted extra money for diagnosing the fault that they had ignored all this time. Disgraceful service from border cars dealership and Jeep themselves. I won’t fully get into the other issues I had, but they included missing welding causing flexing noises, faults with the media uni, faulty electric parking brake which wouldn’t disengage and a battery that failed after the first year and I had to pay for myself as they didn’t class it as warranty.
Such a shame, as the car was a dream car for me, and whilst not the most expensive for many people, for me at 27 years old, it felt like a very posh car. Forced to sell massively discounted and learnt my lesson. Will never deal with Jeep again or Border Cars (although border cars went into liquidation shortly after, funnily enough).
It was a 2015 1.4 petrol longitude model. Just in case you want to avoid that particular model. I’ve gone back to Dacia after a pleasant experience previously. Yes, they’re cheap and cheerful, but I’ve had no issues with them ever. Also, if Jeep actually read this, don’t bother replying. I gave you a chance to put things right, and all you gave me was an offer of 10% discount which I had to agree to there and then or you would remove the offer entirely. I don’t know how companies get away with this stuff. Definitely lost a customer for life and I will continue to share my experience with friends, family and social media. People need to know the truth.

Don’t buy a Motorbility car from Unity Jeep Coventry
324 Station Rd
Balsall Common
01676 533145
Purchased a new Jeep 6 months ago car battery needs replacing...faulty battery, plus a safety recall!! They have had the car for 10 days and battery is still not been replaced!!! Rang them countless times their attitude is awful car is still not ready! They really should NOT be a Motorbility accredited Dealership! Motorbility have been brilliant and have tried to help as much as possible. 'Dave' the service manager wants to show some compassion as does the rude service receptionist Kara! I truly hope you two or members of your families never have to rely on a Motorbility car to get around in...you are both truly the most inconsiderate people I have had to deal with, shame on you both! Complaint has been lodge with Jeep UK when I rang the HO they was as appalled as I am!! Have you two ever heard of CUSTOMER SERVICE?? or ‘GOING THAT EXTRA MILE?!’ One good tip for you both...ONE UNHAPPY CUSTOMER TELLS 100 POTENTIAL CUSTOMERS!!
Heartless....We wasn’t looking for any special treatment we just cannot understand why it takes so long these days to run a diagnostic test and fit a replacement battery!!

Useless! Useless! Useless!
Jeep are advertising a 24 hour test drive across their range and put me in touch with this dealer when I enquired about thr Compass model. A very patronising salesman rang me up and told ne that they only offered short accompanied test drives around the location of the dealership and that should be enough to make up my mind as to whether I liked the car or not. When will car dealers learn that people are no longer prepared to put up with such a hard sell! Needless to say, I did not take up his offer.