I would give no star at all. The fabric of the dress advertised (linen) is false, proved by the sew-in label (polyester/spandex) on receipt of the item bought specifically for that reason. The styl... Toon meer
Bedrijf heeft geantwoord
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This company is borderline a scam. The items you get send are cheep Asian copies of the item picture that you believe you are buying. It takes forever to come because it looks like you are buying from... Toon meer
Bedrijf heeft geantwoord
Everything about this company is wrong I tried to cancel my order (after reading - too late - reviews on Trust Pilot!) informed I was too late to cancel by 10 minutes!!! Customer services was laugh... Toon meer
Bedrijf heeft geantwoord
The company makes it seem like they are UK based but they are actually based in China. Product to ages to arrive, the quality was shocking for the price paid and the returns process was so much hassle... Toon meer
Bedrijf heeft geantwoord
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768 reviews
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Wrong size
Wrong size, terrible quality, refused to accept they had delivered incorrectly. Total and utter rip off. How does our trading standards allow these absolute crooks to operate in the UK?
17 maart 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing issue and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam?
Mum and dad ordered, it said it's been delivered but never arrived! Scam we reckon
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be, especially if the tracking shows the order as delivered but it has not been received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery issues seriously and would like the opportunity to investigate this matter further.
Please email us at info@jesse-london.com with the order number and delivery details, and our team will review the case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I ordered an outfit 2 weeks ago and no…
I ordered an outfit 2 weeks ago and no sign of it tried to cancel order and request my money back they declined as was in transit shocking
15 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially while waiting for your order and trying to cancel it. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding delivery delays and order support seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid at all costs!! Scam company!
Avoid at all costs! Ordered a pair of orthopaedic trainers in a UK size 8, they've arrived and they're the most awful quality, cheap tat and sizing is ridiculously small. Won't even fit my size 5 child! Scam company. Will be doing a charge back!
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the sizing and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s a scam
Much the same as everyone else has said. They are a scam outfit. I received 2 dresses which bore no resemblance to the photos. Awful cheap fabric and stitching. Wouldn’t honour their own refund policy after I sent photos of the seams coming apart. Unwearable but would only offer a 20% refund. Asked me to send back to China at my own cost which contradicts their own refund policy. Avoid. Wish I had checked their ratings first! Lesson learned.
17 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, stitching issues, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund policy and would like the opportunity to review your case and the communication you received in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID AVOID!!
AVOID, AVOID, AVOID!! This company advertises as if they're based in the UK. "Only deliver in the UK". Realistically they are based in China and their quality of "leather" is shocking. To return, you need to pay shipping to China. And if that's not bad enough, they frauded my bank card by adding it to a Google wallet so they could take further money without my authorisation. I got an alert from my bank about them. I tried to cancel my order 35 minutes after ordering and they said cancellation has to be within 30 minutes, even though my order wasn't dispatched for 5 days!!
10 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially regarding the product quality, cancellation request, return process, and the concerns you’ve raised about your payment method. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like these very seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number and any relevant details regarding the payment issue, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DONT TOUCH THIS COMPANY WITH A BARGE…
DONT TOUCH THIS COMPANY WITH A BARGE POLE. - MISLEADING.
Wish I had read these reviews before purchase. My garment eventually arrived after about 3 weeks and was far too big. I have been trying to return, but as already mentioned it will cost 50% of the cost of purchase which is disgusting, and you have to go through so many hoops. How can a company be allowed to call themselves London.co when they are in China. I’m cross with myself.
13 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing issue, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
BEWARE OF JESSE LONDON
BEWARE OF JESSE LONDON — AVOID AT ALL COSTS.
The dresses are extremely poor quality, and the sizing is completely inaccurate. I’m now out of pocket because of this order and very disappointed with the overall experience.
Please don’t make the same mistake I did before ordering from this company.
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been, especially regarding the product quality and sizing issues. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Absolutely dreadful company
Absolutely dreadful company. Call themselves Jesse-LONDON but if you want to return an item you must send it to China at your own cost, approx 50% of the cost of the actual item. They try to fob you off with 15% refund and keep the garment- which, for the record, is cheap tat. Nothing like the photos. Many people report the company denying ever receiving their returns. Despicable company. We'll see if my return ever finds it's way back home to China! STEER WELL CLEAR OF THIS COMPANY
1 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return process, and the concerns you’ve raised about returns handling. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
All over good experience shopping with…Jesse London
All over good experience shopping with Jesse London, only size problem I faced actually need one size up from your actual size, but quality is good love shoes what's in the picture is same performance.
Thank you
16 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear you had an overall good experience and that you’re happy with the quality and the shoes. We also appreciate your note about sizing feedback like this is very helpful for both us and other customers.
If you ever need help with sizing or anything else in the future, feel free to reach out.
Kind regards,
The Jesse London Team
The dress was poor quality and…
The dress was poor quality and shapeless. I’m having difficulty sending it back . Can you help please .
24 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re sorry to hear the dress didn’t meet your expectations and that you’re having difficulty with the return process. We understand how frustrating that can be, and we want to help resolve it for you.
Please email us at info@jesse-london.com
with your order number and briefly explain the issue you’re having with the return. Our team will then be able to check your order details and guide you through the correct return steps or offer the appropriate resolution options available in your case.
Kind regards,
The Jesse London Team
I waited a very long time for my order
I waited a very long time for my order, mens t-shirt and shorts set, these are not a uk company, made in China
It's finally arrived and the material is awful, cheap and nasty nothing like the picture, much too small
Wish I had read the reviews first
Don't buy from this company and items are not cheap, and probably worth a £5 no more, disgusting product
13 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery delay, sizing, and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Return to China at yr expense, very very costly
Dress size completely wrong, far too small. Yes you can return things but you have to pay to send them back to China! They mention London, perhaps so it sounds local and they show a Feltham uk address but thats a warehouse possibly, NOT a return location. Never use them. Oh they gave me a £3 refund for my wasted £35. Beware
16 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, refund amount, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return instructions and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
BEWARE Absolutely awful I would never…
BEWARE Absolutely awful I would never use this company again, took over 2 weeks to arrive and refused to return the item unless I paid the return delivery fee of £25 which is simply unfair and unethical.
The dress was not well made and not true to size or picture.
30 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Just received this T-shirt for the…
Just received this T-shirt for the upcoming wedding . It is the worst shirt I’ve ever bought at very expensive cost . Definitely a fraud website . Unfortunately I can’t even give a zero
12 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially with the item being purchased for an important occasion. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would also give zero stars
I would also give zero stars! I want to return 2 jackets. They are small and the fabric is poor. I have been told that I have to pay to send them back to China but they would give e me 15% (not a lot) and I could keep them.
Very poor!
12 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the sizing, fabric quality, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
poor quality nothing like original…
poor quality nothing like original pictures
definitely not orthopaedic
will not use this company again was told to keep shoes and given a 15% refund
highly dissatisfied
25 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not match your expectations in terms of quality and description. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID
AVOID. Misleading, Cheap, poor quality products.
Customers should be aware that although the company presents itself as UK-based, Jess-London, returns are handled overseas (China) and international return costs (at your own expense) may make refunds impractical for low-value items.
Very disappointing experience overall.
5 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been for you. Please accept our sincere apologies for the inconvenience caused regarding the product quality and return process. This is not the standard we aim to provide, and we take feedback like this seriously.
We also understand your concerns regarding returns and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Terrible quality definitely not…
Terrible quality definitely not orthopaedic as advertised took ages to arrive and not free returns as I believed.i wish I had read the reviews first!
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially regarding the product quality, delivery time, and return expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Not easy to return not UK company
I want to return the dress I ordered due to it being tight around my waist. They say on their website "easy 30 day return policy" This is not true. They are only offering me 10% refund of the dress which is £3.90 because apparently it's expensive for me to return to Asia. This is not a UK company!!!
6 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the fit of the dress and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return policy and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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