DO NOT BUY. Requested an exchange for a different size. Was told I would need to pay tracked postage to China (£20+) and a restocking fee (15%), effectively meaning that I would have to buy the dress... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the clothing was poor and not as per the on line photographs. I have returned the item which after 6 weeks ‘conveniently’ remains in customs in China and has not reached the return war... Toon meer
Bedrijf heeft geantwoord
I haven't even received my item yet and I am leaving a negative review. Order placed 2 weeks ago, not received although apparently it's 'on it's way'. Requested a cancellation and refund, but this is... Toon meer
Bedrijf heeft geantwoord
AVOID!! Ordered a suit for a wedding, premium delivery apparently?! The Items took over 3 weeks to arrive therefore not able to wear to the wedding. I then realised, the items were coming... Toon meer
1,2
Zeer slecht
756 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shocking company advertise free returns…
Shocking company advertise free returns but you have To pay to return to China
19 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the return process and costs involved. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding our returns policy seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your concerns so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I will be more cautious in future.
Ordered a pair of gents orthopaedic slip on clogs which looked good in the sales photo & description encouraging.
After awaiting 3 weeks for the delivery, to my horror upon opening the package I could not believe the quality of the shoes.
Absolute cheap tat !
When I ordered the shoes , within minutes I received an email from Jesse, London saying there would be a delay in delivery.
I immediately investigated the performance history of the company & to my dismay the reviews of the company were quite frightening , where numerous customers were portraying it as a scam.
I immediately contacted my Card company to see if payment had cleared.
Unfortunately , it had been taken & was recorded.
Additionally, there is no advise given when purchasing that goods need to be returned to China.
There is no question , in my opinion, Trading standards need to look into the validity of describing products & source of the goods & return policies accurately highlighted in their purchasing policy.
I will now be much more aware in future upon ordering through the internet.
Check out the History first !
19 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery delay, product quality, and concerns about the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding product expectations and return information, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Beware- this is a company to avoid
Beware - this is a company to avoid. They advertise a ‘hassle-free’ returns policy but it isn’t. They appear to be a Chinese business with a misleading London address. When they don’t acknowledge receipt of returns you are left with no goods and no money!
It feels like a scam.
19 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially regarding the return process and concerns about your returned item. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and return details in full.
Please email us at info@jesse-london.com with your order number and any return tracking information available, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
As with similar reviews Jesse London is one to avoid. Their website is slick but don't let that deceive you - once you place an order they email saying due to 'high demand' there will be a delay in your order. This should have been made clear before placing an order. Ten minutes after emailing to cancel my order and demand a refund I got an update to say my order has now been processed! How convenient! I have emailed again to demand a refund or I'll contact my credit card company (Amex). Stay away!
5 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delay notification and your cancellation request. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding order processing and customer communication seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Dreadful company,I bought a £37 dress…
Dreadful company,I bought a £37 dress and the return coat would have been £25 .This advertising is misleading and the quality of the articles poor.
18 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the return costs and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!
My husband purchased a suit from these scam artists which I can only describe as tacky cheap overpriced and wouldn't even wear as pyjamas. They offered 10% refund and to keep the suit... keep it for what (plus it didn't fit) then they offered 15% or to send it back to China at his own cost to get full refund. But the return address on label is a London address.... makes no sense!! He is still battling with them now. They should be ashamed of themselves as this is clearly what they do take your money in exchange for unwearable items then refuse to refund you unless its at your cost again!!!!
17 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return instructions and refund options offered, and we would like the opportunity to review your husband’s case in full.
Please email us at info@jesse-london.com with the order number, and our team will review the matter so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s one star as you can’t put a minus
It’s one star as you can’t put a minus! Avoid at all costs, apparently my items are still waiting for clearance in china so I’ve no chance of a refund! It’s a joke of a company. I wish I had read these reviews before ordering.
17 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially regarding the delivery delays and refund concerns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and shipping status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ripping people off
Ripping people off, they should be shut down, wish I’d bothered to check reviews before ordering, scam you’ll get nothing like what the pictures are and quality is shite, and the return process means you’ll not bother.
16 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointed and frustrated you are with the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please Stay well clear of this scam…
Please Stay well clear of this scam company, there product is cheap tacky and expensive, and have major issues with there sizing, I bought a pair cowboy boots, the boots were crumbled and badly wrapped in plastic, No Box to protect them. But they badly made and would not fit, now they want me to return them to China, they offered me 10% discount to keep boots that don’t fit absolutely madness. Don’t be curious and buy from this company, this company should be struck off the internet, as non genuine.
17 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Clothing arrived really late the…
Clothing arrived really late the quality and fit are dreadful please don’t waste your money ordering clothes from them.
16 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially regarding the delivery time, quality, and fit of the items received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Nice design and excellent stuff
Nice design and excellent stuff
Thanks
O. Najim
15 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi O. Najim,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the design and quality of your order. Your support is truly appreciated, and we hope you continue to enjoy your items.
Kind regards,
The Jesse London Team
Wrong size
Wrong size, terrible quality, refused to accept they had delivered incorrectly. Total and utter rip off. How does our trading standards allow these absolute crooks to operate in the UK?
17 maart 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing issue and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam?
Mum and dad ordered, it said it's been delivered but never arrived! Scam we reckon
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be, especially if the tracking shows the order as delivered but it has not been received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery issues seriously and would like the opportunity to investigate this matter further.
Please email us at info@jesse-london.com with the order number and delivery details, and our team will review the case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I ordered an outfit 2 weeks ago and no…
I ordered an outfit 2 weeks ago and no sign of it tried to cancel order and request my money back they declined as was in transit shocking
15 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially while waiting for your order and trying to cancel it. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding delivery delays and order support seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid at all costs!! Scam company!
Avoid at all costs! Ordered a pair of orthopaedic trainers in a UK size 8, they've arrived and they're the most awful quality, cheap tat and sizing is ridiculously small. Won't even fit my size 5 child! Scam company. Will be doing a charge back!
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the sizing and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s a scam
Much the same as everyone else has said. They are a scam outfit. I received 2 dresses which bore no resemblance to the photos. Awful cheap fabric and stitching. Wouldn’t honour their own refund policy after I sent photos of the seams coming apart. Unwearable but would only offer a 20% refund. Asked me to send back to China at my own cost which contradicts their own refund policy. Avoid. Wish I had checked their ratings first! Lesson learned.
17 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, stitching issues, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund policy and would like the opportunity to review your case and the communication you received in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID AVOID!!
AVOID, AVOID, AVOID!! This company advertises as if they're based in the UK. "Only deliver in the UK". Realistically they are based in China and their quality of "leather" is shocking. To return, you need to pay shipping to China. And if that's not bad enough, they frauded my bank card by adding it to a Google wallet so they could take further money without my authorisation. I got an alert from my bank about them. I tried to cancel my order 35 minutes after ordering and they said cancellation has to be within 30 minutes, even though my order wasn't dispatched for 5 days!!
10 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially regarding the product quality, cancellation request, return process, and the concerns you’ve raised about your payment method. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like these very seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number and any relevant details regarding the payment issue, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DONT TOUCH THIS COMPANY WITH A BARGE…
DONT TOUCH THIS COMPANY WITH A BARGE POLE. - MISLEADING.
Wish I had read these reviews before purchase. My garment eventually arrived after about 3 weeks and was far too big. I have been trying to return, but as already mentioned it will cost 50% of the cost of purchase which is disgusting, and you have to go through so many hoops. How can a company be allowed to call themselves London.co when they are in China. I’m cross with myself.
13 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing issue, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
BEWARE OF JESSE LONDON
BEWARE OF JESSE LONDON — AVOID AT ALL COSTS.
The dresses are extremely poor quality, and the sizing is completely inaccurate. I’m now out of pocket because of this order and very disappointed with the overall experience.
Please don’t make the same mistake I did before ordering from this company.
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been, especially regarding the product quality and sizing issues. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Absolutely dreadful company
Absolutely dreadful company. Call themselves Jesse-LONDON but if you want to return an item you must send it to China at your own cost, approx 50% of the cost of the actual item. They try to fob you off with 15% refund and keep the garment- which, for the record, is cheap tat. Nothing like the photos. Many people report the company denying ever receiving their returns. Despicable company. We'll see if my return ever finds it's way back home to China! STEER WELL CLEAR OF THIS COMPANY
1 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return process, and the concerns you’ve raised about returns handling. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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