DO NOT BUY. Requested an exchange for a different size. Was told I would need to pay tracked postage to China (£20+) and a restocking fee (15%), effectively meaning that I would have to buy the dress... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the clothing was poor and not as per the on line photographs. I have returned the item which after 6 weeks ‘conveniently’ remains in customs in China and has not reached the return war... Toon meer
Bedrijf heeft geantwoord
I haven't even received my item yet and I am leaving a negative review. Order placed 2 weeks ago, not received although apparently it's 'on it's way'. Requested a cancellation and refund, but this is... Toon meer
Bedrijf heeft geantwoord
AVOID!! Ordered a suit for a wedding, premium delivery apparently?! The Items took over 3 weeks to arrive therefore not able to wear to the wedding. I then realised, the items were coming... Toon meer
1,2
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755 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Borderline to being a scam
Borderline to being a scam. First of all they call their product orthopaedic although nothing about it is orthopaedic. Then they promise you next day delivery, just to send you then an email apologising for a delay. In the end it took several weeks as sent from China. The colour is far from the one on the picture, the design is also different and the quality is sub par.
Waste of money and time. Never again!
14 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, product quality, and differences between the item received and the product advertised. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT USE
Ordered dresses, they did not fit. Emailed the same day as delivered to initiate return. Return address given was Asia! No UK return address. 10% discount offered to me (£100 spent £10 refund offered) I could however keep the dresses, that do not fit and take the £10 refund….Obviously declined this offer. Reported to Trading standards and contacted bank.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and refund option offered. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and overall handling of your case.
We take feedback like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I was also stung my this company
I was also stung my this company. The goods I received were not as described. I returned the goods at my own expense tracked delivery and im still chasing my refund.
Trading standards needs to know about the Jesse London unlawful practices.
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially after returning the goods and still waiting for your refund. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return and refund process, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number and return tracking details, and our team will review your case in full so we can investigate this further and work toward a fair resolution for you.
Kind regards,
The Jesse London Team
The one star is only for delivery…
AVOID at all costs ! The one star is for the delivery experience only. Ordered orthopaedic trainers from Jesse London, described as leather, these arrived and to say I was disappointed is an understatement, plastic, poor quality footwear, too small for a size 5 which was ordered, and with a vile smell of plastic coming from them. Please save your money ! This is most definitely a drop shipping company. Probably ordered from temu and sold at 5 x the original price, scam and sham of a company ! Avoid !!!
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and material of the trainers received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
A FRAUD & SCAM DON'T BUY!!!
A FRAUD & SCAM DON'T BUY!!!
Cheap quality, nothing like the website. Based in China, no chance of a refund unless you want to pay the cost to China!!
I urge you to report them
They are unwilling to refund in full unless I pick up the cost of returning it to China & wait for a refund - DON'T USE THEM
I've emailed trum numerous times and they're unwilling to refund in full unless I send it to Chine at my expense!
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding return shipping costs and the refund procedure, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
CHEAP CHEAP CHEAP
I saw a picture of a lovely dress with a short sleeved long length chiffon over shirt. I paid £41.95. What I got was cheap cheap cheap and looked nothing like the picture. This site gives you the impression it is uk based but it’s not, everything is from China. Also, despite your “free-returns” advert, if you want to return, you have to PAY to return TO CHINA, not London as per the delivery label. DO NOT USE THIS SITE IT IS A SCAM
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the quality of the item received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping arrangements and product expectations based on the website images and descriptions.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from this company
Very disappointed with my experience with Jesse London. I ordered a dress for £35 which looked nothing like I expected and wanted to return it. I was then told I would have to pay return shipping to China myself, which would cost almost as much as the dress.
Instead of offering a proper return solution, they offered me just £5.09 to keep an item I didn’t want. This information was not made clear before ordering. I would not recommend buying from this company unless you are prepared to keep the item regardless of quality or fit.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping costs and the refund option offered, and we appreciate you sharing this feedback.
We take concerns like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Just been stung for £25.90 to return a…
Just been stung for £25.90 to return a pair of “leather clogs” that were not leather or orthopaedic benefit or anything like the image on the web site. The contact email is England but products have to be returned to china.Never had a problem with Temu or SHEIN but these guys look slick and expensive. They are not. They did offer me a 10% contribution towards postage.
Don’t bother they are rubbish
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return costs, and expectations based on the product description and images shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the refund option offered.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company is fake
This company is fake. Do not use them. The quality of clothing is poor. They take several weeks to arrive from China and you cannot return any unsuitable items. There is no refund policy because you have to pay to return the items to China which takes weeks and is expensive. Jesse-London is based in China, nothing London or UK about it. It’s a con to reel you in. When I asked to return the items as they were not fit for purpose they told me not to bother, to regift them as the expense to return them would be more than the value of the items. A complete fraud. Do not use them.
10 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the resolution offered to you.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
0 do not purchase anything i ordered 2…
0 do not purchase anything i ordered 2 combat pants on day i ordered them i was told delivery would be in 3 days its been 3 weeks and still haven't received the goods total scam saying it's london but this company is based in China, now I have to get in touch with my credit card to block this payment and get refunded total disaster!!!!
3 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delay and concerns about your order. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and customer service concerns seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Stupidly thought company was based in…
Stupidly thought company was based in London because of the name...received dress after 2 weeks, was poor quality and sizing was awful...emailed for a refund only to be told has to be sent back to Asia and I have to pay or they could offer me £3.50 and I could keep the shoddy dress. Complete rip off ..don't use!
21 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund option offered and the return shipping arrangements.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could give a 0 star I would. SCAMMED
If I could give a 0 star I would. DO NOT ORDER FROM HERE. The communication with this company was awful and the item I received was a poor attempt at a fancy dress costume.
I waited a month for this dress to arrive and shows up in the incorrect size, although the size guide was followed, and the complete wrong fabric. I contacted to complete a return aware that shipping costs would be obscene, but as per THIER own return and refund policy the item was incorrect as of the wrong variant they are responsible for the shipping, boo.
The hassle I went through to attempt to return this and kept responding with the half arsed email they initially sent was RIDICULOUS. What is the point of their customer support? I thought they were suppose to help.
Morale of the story DO NOT ORDER FROM THIS CO
MPANY, if you want to keep your money and sanity.
I lost brain cells through the discussion with this scam business.
22 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, fabric quality, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the communication you received from customer support and the return policy referenced in your case.
We take feedback like this seriously and would like the opportunity to review your order and correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Oh my goodness
Oh my goodness, It should be zero. I wish I had looked at the reviews before buying from Jesselondon.
I agree with everything that the customers on here have already said. Its not even based in London- you have to send back returns to China- costing a fortune. Then they say , oh yes but you can keep the garment and get £15% back- but I do not want to keep the garment. It looks nothing like the one I ordered, the making of it is poor and its just like a pair of baggy trousers too long, they were meant to be cropped.
Unbelievable! Trouble is I feel like I have been scammed!
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, fit, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the refund option offered, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company Is An Utter Disgrace - AVOID!
I ordered a pair of cowboy boots for my husband’s birthday in April. I always read reviews before purchasing from a company I have not used before. However, on this occasion, as my husband knew what boots he was looking for, he googled ‘cowboy boots’ and he liked a picture of a pair that came up from Jesse London. I think this is the first example of how the company misleads potential customers. No-one would think that a company with this name would have a warehouse base in China. This demonstrates that from the outset, the company is trying to trick the customer by making them think that they are based in the UK.
We waited just shy of one month to receive the boots and having read the reviews after placing the order (due to the delay in receiving the goods), we were not expecting much. The boots were sent in a bag, not a box and there were no tags or labels on them. They were far smaller than the size 9 we ordered and the quality was poor - therefore, in no way a reflection of what was described on the website.
My husband contacted the company and was told that we have to pay the shipping fees to return the item to China. When he complained, he was told that he could keep the boots and would receive a 10% refund. This is completely unacceptable. The product is NOT what was advertised or described and this is the fault of Jesse London, NOT us. Why would my husband want to keep a pair of boots that don’t even fit?!
I have to laugh when I see the replies from Jesse London to reviews that have been written. They repeatedly express that they want to resolve the issues but this is simply not true. They have no respect for their customers or the money that Jesse London are in effect, stealing from them. I do not believe that this company is operating legally and I will be taking further action if a full refund is not given within the next 14 days.
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the resolution offered, and we take feedback like this seriously.
We would appreciate the opportunity to review your husband’s order and the communication you have received in full so we can investigate this matter further. Please email us at info@jesse-london.com with the order number and any relevant details, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Item took really to arrive and when it…
Item took really long to arrive and when it did the quality was really poor and item did not match the picture of the product complete waste of time and money
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product quality, and the item not matching the description or photos shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Antwoord van Jesse London
Hi,
We’re very sorry to hear that your experience left you feeling this way. Please accept our sincere apologies for any disappointment or inconvenience caused. We take customer feedback seriously and would appreciate the opportunity to review your concerns and see if there is anything we can do to help resolve the situation.
Please email us at info@jesse-london.com with your order number, and our team will look into this further for you.
Kind regards,
The Jesse London Team
Would say 0 starts if an option these…
Would say 0 starts if an option these lot are conmen avoid at all costs scumbags what they are .. what u order and what I get are nothing a like never seen anying as bad as what they sent won’t give me refund unless send to china at a cost off £40 to me 😂
19 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company has to be banned from…
This Company has to be banned from trading ripping of customers who have problems with their items. I purchased from this company.
Boots badly packaged in plastic bag, no box for exspensive cowboy boots. They were crumpled and squashed on their journey from China.Out of shape but more importantly I can’t get my foot in the boots to small at the ankle.Promised me the earth to resolve this issue after dozen emails and pictures they offered me 15% off the retail price and for me to keep the boots that don’t fit and I cannot wear.
I never checked reviews before I bought this product Big Mistake, trust in what other people have experienced with Jesse London more like Jesse China!!! Stay away from this company Don’t buy a thing, if it’s wrong your going to get conned and have your money simply snatched away by this company and you’ll be just like me trying to warn others and report them to British trading standard. Is my next step if they don’t resolve my situation.
All i ask of them was to send me a returns label take accountability and refund us our money. But they say we have to pay shipping back to China there’s the catch and still received nothing from them.Ban this Company from trading now.!!!
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the packaging, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the resolution offered and the communication you’ve received so far.
We take feedback like this seriously and would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number and any relevant photos or correspondence, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
Wish I’d have read reviews before buying. I thought the company was based in London - it’s not! Their sizing is inaccurate. They say returns are easy…. But you have to pay to return to China and can’t do so anyway because they refuse to send you return details. Avoid at all costs!!!
Total scammers
2 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and communication around returns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shocking company advertise free returns…
Shocking company advertise free returns but you have To pay to return to China
19 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the return process and costs involved. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding our returns policy seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your concerns so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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