Jetparks Reviews 

On return journey to jet parks, Stansted, the driver ignored our stop and continued on for a further 3 stops before stopping. When challenged him, he was rude and abrupt.

We eventually found our car but because it was late and dark it took us a full extra 20 minutes walking around the car park before we did.

The lighting was extremely poor which meant reading the different zones was difficult.

My wife and I are both pensioners and found the experience very stressful, especially after a long flight back to the uk.

Would we use Jet parks again? Not a hope!,

Had to wait 40mins for the bus to arrive at terminal 2

Absolute useless. I waited 40 minutes for a bus. Complete rubbish service. Never be using them again. DONT USE THESE COWBOYS.

Since the pandemic the whole infrastructure of Manchester Airport has fallen apart (on landing our pilot actually said over the tannoy "welcome to the most disorganised airport in Europe"!!). MAN Jet Parks is no exception.
Dropoff was at 5am. In the dark. The site is largely unlit. Its like a maze with no logical layout and no map provided either online or on-site. As you enter there is a digital board supposed to tell you which areas have space. It wasn't working. There appears to be no staff or security. The place is absolutely rammed with cars parked on yellow lines and hatched areas - meaning you can't navigate the 'roads' of the site, as they are blocked, and have to keep reversing back out of stretches. In the pitch black. Theres about 20 disabled spaces for a site of thousands. The surface is not gravel.. its more like rubble. It will ruin any decent shoes or trainers you have on and the wheels on your cases. When I finally found a space (45 mins!) the bus arrived quickly. Driver was nice and cheerful. Trip to T3 about 10 mins.
On return - We waited over 30mins for a bus which then, because of a tour of the terminals and getting stuck in the T2 traffic nightmare took over 30 mins to get to the Jet Park. So over an hour. Digital sign at gate still not working. Driver was horrible. Couldn't be more customer unfriendly if he tried. Bus Stops, like the rest of the site, follow no logic in numbering so you have to really keep a look ahead for your stop coming up or he just sails past whilst you ding ding ding the bell to no avail (the only time he seemed happy). Then you have to find your way out of the maze. Terrible signage where there's any at all.
Save your money, nerves, trainers and case wheels and get a taxi or park elsewhere.

Never parked here before usually fly from East Midlands with no problems
Found a space jet parks3 no problem at all! Biggest problem 3 buses passed us from 330 am every 20 mins waited over an hour for a bus finally not to drive past the huge queue created by poor organisation on jet parks behalf! Finally got on a coach driver was lovely but didn’t help that we had literally 11/2 hours to get to our flight absolutely ridiculous due to the amount of people trying to check in on several tui flights! With only 2 people viewing passports was literally a car crash !! We had to run to the gates and have a tui colleague wait to check our bags into the hold only good thing was last bags on first bags off! Will we use this service again don’t think so!

I parked my car at Jetparks 1 at East Midlands airport for one week.
Access was a problem, the car in front of us could not get through the barrier and we were sat waiting for 20 minutes until they sorted it. There was nobody around to help and assume they were communicating via an intercom.
Once we got in there was very little signage telling you where to go and was not easy to navigate in the dark. The car park was oversubscribed and only a few small spaces left. There were no marked parking bays and so a bit of a free for all.
Upon my return my car had a lovely dent in the drivers side door that was not there before, I wrote to Jetparks and got the following response, “Thank you for getting in contact with us. By way of introduction, my name is Edward and I am the Customer Feedback Manager for East Midlands Airport. Apologies for the delay in getting back to you, and I was sorry to hear of the issue with your vehicle.

While we do have CCTV with our car parks, it is not possible to confirm whether it covers the precise space you were parked. Further, it is not possible to have a staff member review approximately 7 days worth of footage.

With the above in mind, I'm sorry I cannot assist further on this occasion”.

Cheers then Edward!!!

I will not use Jetparks again!

Booked Manchester Jet Parks 3 for 11 nights in August and wouldn't recommend or book again. Massively packed car parks with hardly any space free - when there is a space they are tiny and all the cars/vans are jam packed in together. No one around to ask for any help or guidance. Took over half an hour for a bus to come once we'd arrived back. No fun waiting with kids after a long flight (buses are advertised as coming every 10-15 minutes...) No lights in any of the car parks so impossible to navigate back to your car in the dark. Very rough gravel on the ground making it not easy to wheel your luggage around to a bus stop. Only plus is that one of our drivers was nice.

Arrive a very long time before an August flight as it’s really hard to find a space. When you get there no staff are present to help or guide. They just take the money (we pre-booked) and leave you to sort yourself. Lots of the car park is gravel so it’s really hard to drag a suitcase- we had to help an elderly couple. Bus drivers are friendly. However, bus on return was absolutely jam-packed. We wouldn’t use again.

After booking this carpark I arrived there to find no spaces cars were parked stupidly I couldn't turn round so had to reverse trying my hardest not to hit any other cars eventually after half an hour I managed to find a space a very tight space utter nitemare from start to finish won't use jetparks anymore

We arrived at Manchester Jet3 in what we believed to be plenty of time, upon entry there was inadequate signage about the direction to take for spaces so we followed what we thought was the best route in (un the dark). It was a nightmare! People had parked ANYWHERE and so you couldn’t drive about the car park - meaning long and dangerous reverses with inadequate lighting. We didn’t feel we could get our car back out of this area again and after panicking and driving and reversing for 40mins we were left with NO option but to park my beautiful new ‘22 plate in a ‘non-space’ also - as we were worried about time. I wasn’t comfortable with this but our car was literally stuck. Upon inspection now home, this morning, my car is COVERED with deep scratches from cases in a variety of places on both sides. Today will be a frantic T-Cut but I suspect some will require a spray and won’t come out. I am absolutely FUMING.
The worst of it is - there were spaces as it’s much bigger than you realise (we hadn’t been before) but there IS NOBODY to direct you - NO SIGNAGE - NO CLOSED/FULL areas cordoned off to prevent dangerous and lengthy manoeuvres. It is disgraceful for the amount of money we payed and now my car is VERY damaged. I will NEVER park here again.

We arrived at the JetPark 3 car park at Manchester Airport and struggled to find a space. People had left their cars blocking the circulation and access routes making it difficult to even drive round to search for a space. Suspect the disabled spaces were not being used by blue badge holders. Clearly no enforcement of ‘park within a marked bay’ policy. Would avoid in the future if Manchester Airports other car parks weren’t equally over-subscribed and mismanaged 😘

I gave time before leaving this review because i wanted emotion to not be my driving force. The rating is because as follows. we arrived t the car park and struggled to find a space this was even more of a hassle because cars were parked on chevrons and blocking areas for maneuver and this resulted in long reversing when you got to the end of a row to find no spaces this happened 3 times. This in itself was not really a big issue but it was a hassle . So it took in excess of 45 minutes to get a bus! we were literally driven straight past twice and it was raining so we were huddled in a shelter my wife even tried standing in front of the bus and had to jump out of the way as he thundered past! a woman was literally in tears as she had been there so long her flight was getting imminent now I can't say if she was running late anyway but when we spoke to her she had already been waiting 40 mins and she decided to walk which was a rub because when we eventually got a bus (2 came at same time!) we passed her on the road near the pub. so we had plenty of time but the drivers attitude was awfull (same driver both times) . we made our flight with plenty of time good job we had not been delayed! So on our holiday we chilled and thought oh well things happen. When we got back we got on the bus and i couldn't believe it he drove off before we had time to put our cases on the rack I nearly fell onto my wife who made a loud comment that was ignored. We had to try and hold cases and hold onto the bus as couldnt sit and hold cases the guy opposite was holding onto 4 bless him all with wheels as still getting onto bus too ! all in all a terrible experience and i shall have to use a different provider next time never had such issues before! The drivers were really giving the i cant care less attitude.

Waiting at the stop 104 13.08.2023 at 4.45 pm for 30 min for a bus, bus jest went pass me without stoping.

We were having difficulty locking our car. The passing bus driver ( Julie) stopped, helped us and then wheeled my suitcase as I had an injured arm.
She was most helpful and we appreciate it.

Arrived jetparks 1 around 8pm and had to wait ages for a bus transfer, not that that was an issue as such, but then returned 7 days later to find significant damage caused to my windscreen. Definitely not secure parking, avoid! There is no contact number but I’ve filled out a general enquiries form which I understand will not receive a response from for 5 days. They state that they have no liability for loss or damage to your vehicle yet advertise as secure parking which is irresponsible. Avoid this car park

I'm not happy with the car park staff and the ignorance. My flight was delayed but I had the car park booked until 3 am plus late cover Unfortunately at 2.13am I was asked to pay £15 extra. when I contacted the staff I was told I have to pay and after be in touch with the provider. So disappointed

Will not use car park again. Customer service is extremely poor. Had issues with car park booking, as 3rd party had not sent the relevant details. I pleaded with attendant to come and check my ticket to confirm booking. I had been at the car park for over an hour trying to resolve issue. Stated I would pay whatever, if it couldn't be resolved as I needed to park car (15days). They refused to come out and check my booking. Called 3rd party and they spoke to attendant via intercom, it took another 20mins. Before someone finally came to check booking and I was then allowed into car park. One of the car park driver, was a really a star, as he tried to get me to the airport as quickly as he could but by this time, over 2 hours had passed and boarding gate was now closed.
On return back from my holiday, encounter with driver not very positive, just not a friendly driver at all. Would not return to car park.

Do not use them. We will never use them again. Several buses drove past us while we were trying to make our way to the terminal. You could only catch a bus allegedly at the Stansted site from one bus stop 24. I dread to think what it will be like when arrive back in the early hours. NEVER AGAIN.

Don't use them , if you don't want to miss your flight...we just got within 5min from closing the gate to our flight...there is no 15-20 min transfer is over 50min..they charge almost the same as short stay at Stansted ..pay the extra £20-£30 difference and save yourself a headache..no holiday should start running to your gate because the bus transfer is appalling..if you really really really need to use them make sure you arrive within good time, otherwise you are in for a nasty surprise

Extremely shoddy service. From parking the car took an hour and a half to get to the terminal. Busses were not Every 15 mins, more like 30mins, and when eventually arrived they were full. We made our flight by the skin of our teeth. Jetparks need to evaluate their service and run more busses.