jiomart.com Reviews 379

I ordered a cloth drying stand from Jiomart on January 24, 2025, but the quality of the product was very poor, so I returned it on January 26, 2025. However, I haven't received my money back until today (March 11, 2025).

There is no customer care support, only system-generated emails.

It's been a terrible and horrifying experience. I've already sent over 50 mails, but there's been no response from Jiomart.

Pathetic service from jiomart. Most of the times one or two items will be found missing from the orders. There is no provision to check the items in the presence of the delivery boy as the items are delivered in a sealed package. Repeated complaints to the customer service has not improved their service. They also lie that your issue has been resolved. Basically the problem is with the packaging department which has no accountability. No one in this company seems to be bothered about closing the loopholes in their so called service to customers.

WORST APP and WORST SERVICE I have ordered one item yesterday and also prepaid the amount later on delivery status was In progress I waited for so long but still I didnt get any intimation either from customer care nor from delivery boy.
Even I tried calling customer and I got the response through chat I am requesting them to cancel the product and to provide refund but they didnt solve my issue.
I dont know why you people run the business if you are not able to delivery products on time and not able to provide resolution to customers. When it was your fault you should have been atleast cancelled the product and refunded to us. Actually I wanted the product yesterday and It is going to get delivered today so what is the use of it. Its better to go and purchase products from local shops or Blinkit, Zepto this app is not convenience to customer instead it is a headache to customers.
Requesting all the customers not to pre pay for products especially in this app.Please opt for cash on delivery.
Worst experience. And one more thing some products in this app will be reflected as in stock later while delivering the product Delivery boy says that the product wasnt available then why the hell are you people notifying as the product is in stock.

Pathetic service..... I have ordered 5 items 3 items were missing and delivery boy is also lying that your number is not reachable.... I called customer care they said your status is showing not delivered they are saying just wait for 24 hours.....it's just a pathetic service..... Do not buy anything from jiomart it's a fraud company

Worst possible service ... It can't be worst than that. They conform your order after taking money in full and after 15 minutes they write you about non availability of few of the ordered items . Then they say refund will take 5 to 7 days. Now regarding the available items they will message you after 3 hours that order will be delivered next to next day when it was promised in 10 to 30 minutes at the time of order placement.
It would be ill luck of the consumers who get involved with this senseless so called jio mart.
UNFORTUNATE GOVERNMENT IS KNOWING EVERYTHING ABOUT THESE FRAUDS BUT TURNING DEAF EAR. I am sharing this painful experience from pune city.

Jio Mart orders don't come on time. They don't share their Delivery Partners contact nos. Recent product was order on 8th Feb, 2025. No one comes to the address or make the call on the contact details we provide and we receive the msg as was not available. Customer care executive all the time, says sorry for the inconvenience we have raised the ticket, you will receive the order on so n so and but we don't receive the product. Till now I didn't receive the product I hv order and receives a msg of Re-schedule after connecting with customer care. 3 Re scheduled msgs received, but no call from the delivery partner nor he reached to the address with the product. If Jio mart don't want to make the deliveries, they why have the made the app and does the marketing. Just only to waste customers time.

I placed an order online for Savya office high back chair under order no. 16714631400274867 which was delivered on Octo 9, 2024.
Upon receipt, I opened the box and inspected the content. Chair look like it was second hand with scratches on plastic parts, 50% of the parts were missing (lift air cylinder and swivel base with the wheels and the hardware). I called customer service and complained. They sent me a link to send the photos and video of the content of the box which I did. I was given a ticket no. 73115101836 for the complaint to return and get refund.
I have received numerous fake text msgs for pick up for 35 days but no one came to pickup the box. I have proof. I called practically every weak tot he customer service, after talk they sent a generic msg that in 3-4 days package will be picked but no such thing happened. Than cam e the next lie that they tried to pick the box many times but there was no one to allow the pick up! I have proof that this is a mega lie also.
It has been 4 months since the problem begun and I feel that JioMart do not intent to resolved it! This has wasted 22 hours of my precious time.
I have come to end of my patience. I will file a lawsuit to recover my money, legal cost, cost of wasting my very value time.

Pls don't order fake 10mins to 30 mins products are unavailable and posted on Web site 😕

Pathatic service of Jio Mart; I did mistake by ordering from here... useless customer care. Got a damged watch, and it's been one month they haven't even picked up.

Pathetic Service. Ordered on 29th January 2025, not delivered as on 07.02.25. Schedule date was 31st January. I live in a hostel. My friend got a packet of eatables with DEAD COCKROACHES inside plus packet of dairy milk chocolate was half eaten by someone...may be jio guys. My App say (ORDER CLOSED). Customer service is very arrogant and robotic in language. In my opinion, Entire JIO..be it mobile, broadband or whatever, runs like this. I had the same experience for broadband connection. Stay away from JIO...in whatever way it comes. Maintain social distance.

Jio mart harrassing people,jiomart staffs are very rude in behaviour.
They cancelled customer order by giving them threat,jio products,and service both are not upto mark for society.
Don't order through jio mart,if u cal to customer service they will ask u why u were order jiomart and talk like they do favour to u.
This happening in Odisha,Rourkela,
Jiomart deliver order so late, without any call and notification they cancelled order.
Jiomart this type of staff make ur business down.
Staff behaviour very very rude.

Dear Jio Mart Customer Service Team,

I am writing to express my disappointment and frustration with my recent experience with Jio Mart. I placed an order through your platform, but unfortunately, it has not been delivered yet.

Despite receiving a message from Jio Mart with the delivery boy's contact information, my calls went unanswered. The next day, I checked the order status on your website, and to my surprise, it showed that the order had been delivered. However, I had not received it.

I raised a complaint through your platform, but the response I received was unsatisfactory. The customer service representative denied any issue with the delivery, stating that it had already been marked as delivered. This response was unhelpful and did not provide any resolution to my problem.

I find it ridiculous that Jio Mart's customer service team is not taking any responsibility for the undelivered order. As a customer, I expect a certain level of service and accountability. The lack of effort to resolve my issue has led me to lose trust in your platform.

I request that you look into this matter urgently and take necessary steps to locate my order and deliver it to me. If not, I expect a full refund for the order.
I hope that you will take my complaint seriously and take immediate action to resolve this issue. I look forward to hearing from you soon.

I am not satisfied with your service. The order was supposed to be delivered on 25th January 2025 but i am still waiting for ir . It was through hyperlocal . The prepaid order is still not delivered and above that i am even unable to cancel the order. Is this a plot or scam to stop the customers from canceling the order? If you do not have the ability to deliver why do you do false advertising and promises. Shame on you for disgracing the Indian quick Retail space. Truly pathetic service by your support staff who just know how to close complaint tickets without providing a resolution 🙄. Numerous calls to them have yielded false promises. Can you please do a tape pull of the calls and listen to them. I do not want to do any business with jiomart in the near future.

I ordered Parle G biscuits , 2 packets , but those packets were eaten by rats , I send images to customer service but still they are so arrogant , they refused to give any refund for damaged products

Extremely bad delivery experience
Delivery boy took extra money as my delivery were via COD
When I put complaint hes asking for evidence pathetic delivery experience
...

Very bad experience. They delivered bad quality products and wrong product. When I returned the items they send money in jiomart wallet. Then they suspended my account saying I have many returns. Now I cannot order anything to use my jiomart wallet money neither they are sending my money in my bank account. I called many times to customer care and emailed them but no use. I have deleted this app and will not order from jiomart again.

Worst app ,for cancellation of orders .customer care is awful
No respect for customer concerns
No refunds

Fraud hai jio mart. Mere ko August, september, October, Deceber ka refund nahi mila hai.Online payment kiya item unavabile, ker repuees refund nahi keye hai

I ordered two items on 29th Oct 24 - Order ID17301888220092407W .
One was a phone charger which has been delivered.
The other was a mobile phone, shipment no 17301888220092407W-01 as per their website , which was scheduled to be delivered on 5th Nov 24. After many chats on their platform and many calls to their helpline number , there has been no information regarding the item till date 13/11/24.
I have asked them to cancel the item and refund many times . But they said they could not cancel and that I can cancel it once the item reaches me.
Now , the question is ?? If the item never reaches me ,I would not be able to cancel and hence no mobile and no refund.
I would like this to be spread over social media , so that others are not cheated by JioMart.

Ordered angering petha and received rasgullas...full of cheating...will never order hereAfterwards