jiomart.com Reviews 376

itna ghatiya service ...mujhse galti ho gayi jo maine isse order kar diya...30 min bolke under processing me hi 4 ghante le liye.......ghatiya ..bakwass......bekar ....C#tiya service............don't use :/

I am writing to express my deep dissatisfaction with the recent experience I had with your service. I had placed an order under the "Quick Delivery" option, which promised delivery within 30 minutes. Unfortunately, the order was not delivered even after three days. Despite raising five complaints, the issue was only partially addressed, and I am still waiting for the refund to be processed. There is no clarity on how long the refund will take, which adds to the frustration.

In addition, I had another order on 7th May, with a final delivery date of 13th May. This order was also not delivered, and there has been no communication or update from your team.

Such repeated lapses in service, lack of accountability, and delayed refunds reflect poorly on the company's operations. It appears that customers are being inconvenienced and funds are being held unfairly, raising concerns about the fairness and transparency of your business practices.

As a customer, I had high expectations from a reputed Indian company under the leadership of Mr. Mukesh Ambani. However, this experience has been extremely disappointing and has eroded my trust in your services.

Itna Bura experience mera kisi app ka nahi raha. Aaj hi ki baat hai, Maine inke jio mart app se fruits, dahi, or some snacks order kiye wo bhi 30 minutes delivery window select karke. jismai ye claim karte hain ke 30 minutes mai samaan deliver kardenge. dopeher 2 bje maine Prepaid order place kiya tha jo ki abhi raat 9 bje tak bhi under process hai. Aisa pehle bhi hua hai. but mujhe laga kuchh error raha hoga. So I ignored but aaj hadh hi hogayi. 2 complaint daalne ke baad or toll free no. pe baat karne k baad bhi koi solution nahi nikla. Abhi tak I am waiting for my order to get delivered. Its 10 pm now. PATHETIC SERVICE!!!

Ekdam bakwas app damage product bhejate he badame bolate he return nahi ho sakata. Service ekdam kharab app he kharab

Worst platform 😒
They don't know what 10 min are there 10 min is 3 hr or may be 4hr bc i dont receive my order i ordered at 8:50 and now its 10:21 still they not delivered 😕 and now don't know how bad will be the products

The worst platform.
order multigrain bread, they'll give you the sweet bread.
order milk, they'll deliver expired and curdled milk
order lettuce, they will give you napa cabbage
order high protein paneer, they'll give the normal one.
and when you raise a complaint, they call you but take no action and change the raised complaint to "resolved" no matter how many time you raise it again.
I wasn't given replacement or a refund.The worst service ever.

Worst Experience Ever – JioMart is a Scam!
I received a completely fake product from JioMart, and once it's delivered, they don't give you a single option to exchange or replace it. I raised a return request right away, but it's been days and there’s zero response from their side. Their so-called customer service is a joke – no one replies, no one helps. It's like they just take your money and vanish. This platform is nothing but a scam. Avoid JioMart at all costs unless you want to waste your money and time!

Ordered 12v car battery charger cost Rs 2050. (Verilux Red Car Battery Charger 6A)
Order no 17441979580260835A
They sent totally broken lcd charger may be previously returned from buyer?
No original box or instructions.
Just wrapped up in the ziplock bag and sent it in plastic cover like bag of potatoes!
I raise the return.
Sent 12 photos and 2 video clips
8 calls to customer service representative.
14 emails to explain the situation every time. Totally unprofessional customer service representatives!
Finally after 10 days...today they agreed to take the return pick up!
I lost my trust in Jiomart!
I had to travel 180 miles to home( working out of station )to arrange the return and submit the fresh photos of damaged lcd and pathetic package condition!

Near-expiry products, missing item, brand swapping - you name it, they have it all.

Aap ke jio mart ke products to ache hai but delivery boy is very rude . Agar ham job ka addres Dale to subah 9 baje to job par nhi hote n to unhe agar wo abhi open hai hi nhi to return delivery karni chiye n. . wo delivery boy n direct bol diya main apka order cancel krta hu fir . Direct wo bola muze aap jio mart se order mat kre fir agar se itna rude tha apka delivery boy ham aagese jio mart pe kabhi order hi nhi krege ,. Aapke jio mart ke products sh main ache hai but delivery boy ke vajah se apk jio mart band pad jayega very bad experience😡😡😡😡

Very Bad Experience – JioMart is a Fraud Company!

I have order(order no. 17435971840285867M) HTC Hair Trimer For Men.Which was received without accessories for Trimer.I have also shared the photographs but after after 5-6 days wasting they did not consider my complaint.When I have called them again.I was shocked by unresponsiveness, lack of empathy, and ineffective communication, which leads to me frustration and potentially damage to jiomart reputation

Very Bad Experience – JioMart is a Fraud Company!

I raised a return request for both my orders on 29th March 2025, with all the required images, videos, and even provided my UPI ID for refund. But even after all this, nothing has been resolved.

The service from JioMart has been absolutely pathetic. Despite multiple follow-ups, my issue remains unresolved. Shockingly, I keep receiving emails saying "your query has been resolved", which is a complete lie. Why send such misleading emails when the problem still exists?

One major issue was that the product box didn’t have a brand name, and now their executive says the brand is required for return. This was never mentioned at the time of purchase!

Today, the return agent from XpressBees came, clicked photos of the product and uploaded them to their app. Then, the return was rejected on the spot. The delivery person told me to call JioMart customer care and ask them to send an email to approve the return. When I called, the JioMart executive denied the need for any email and just said, "wait 3 to 5 days."

Now it's been 13 days, and still no return, no refund, no solution.

This company is a complete fraud. There is no coordination between JioMart, the courier company, and their own customer support. I strongly advise everyone — DO NOT BUY ANYTHING FROM JIOMART. You will regret it.

JioMart claims to be a reliable online shopping platform, but when it comes to refunds, they seem to be running a scam. Many customers, including myself, have faced issues where JioMart either delays or completely denies refunds for canceled or defective orders.

Their customer support is practically useless—reaching out via email or phone results in scripted responses with no real action. Even after repeated follow-ups, they make excuses, dragging the process for weeks. They happily take customers' money but refuse to return it when required. It seems like JioMart is enjoying people's hard-earned money while providing terrible service.

If you’re thinking about shopping from JioMart, beware! It’s better to choose more trustworthy platforms that actually respect their customers. Until they fix their refund policy and customer service, JioMart remains an unreliable and fraudulent platform.!

Jio Mart are very bad experience.
Jio mart as not giving proper ordered items but money as taking correctly.jio mart full cheating..

Very Pathetic Service. I ordered a Laptop stand 15 days ago. No delivery received. However the delivery boy was asking me to come to his home to collect the package. Ye marvayenge

Cancelled order without any reason

I have done a quick grocery order from jio mart and delivery date was next day , they were unable to delivery even after two days , worst service and customer support is also waste.

I ordered a cloth drying stand from Jiomart on January 24, 2025, but the quality of the product was very poor, so I returned it on January 26, 2025. However, I haven't received my money back until today (March 11, 2025).

There is no customer care support, only system-generated emails.

It's been a terrible and horrifying experience. I've already sent over 50 mails, but there's been no response from Jiomart.

Pathetic service from jiomart. Most of the times one or two items will be found missing from the orders. There is no provision to check the items in the presence of the delivery boy as the items are delivered in a sealed package. Repeated complaints to the customer service has not improved their service. They also lie that your issue has been resolved. Basically the problem is with the packaging department which has no accountability. No one in this company seems to be bothered about closing the loopholes in their so called service to customers.

WORST APP and WORST SERVICE I have ordered one item yesterday and also prepaid the amount later on delivery status was In progress I waited for so long but still I didnt get any intimation either from customer care nor from delivery boy.
Even I tried calling customer and I got the response through chat I am requesting them to cancel the product and to provide refund but they didnt solve my issue.
I dont know why you people run the business if you are not able to delivery products on time and not able to provide resolution to customers. When it was your fault you should have been atleast cancelled the product and refunded to us. Actually I wanted the product yesterday and It is going to get delivered today so what is the use of it. Its better to go and purchase products from local shops or Blinkit, Zepto this app is not convenience to customer instead it is a headache to customers.
Requesting all the customers not to pre pay for products especially in this app.Please opt for cash on delivery.
Worst experience. And one more thing some products in this app will be reflected as in stock later while delivering the product Delivery boy says that the product wasnt available then why the hell are you people notifying as the product is in stock.