J. Jill Reviews 

I have a jjill card. I have used it twice in the last six months. Both times, mailed a check for payment on the 7th — due date was the 19th — and both times was charged a $30 late payment fee.

I never recieved my order and I contacted customer service. I was asked if I had " checked my surrounding areas." Really? I wanted the items replaced of which all of them were not available. I was able to get a couple of the items and was told I would not be charged shipping. They actually thought that was a favor when I didn't receive the items to begin with. I will not be refunded shipping for my first order that I didn't receive, so actually, I'm still paying the shipping. If I could give a minus star rating I would.

Bought a dress at full price at my local J.Jill store, ordered a second one at full price at the store as well. Asked the salesperson if this dress goes on sale will they reduce the price. Was told that if it goes on sale within 2 weeks of purchase, they would adjust the price. Got an email and text from them the very next day showing a promotional reducing all dresses 30%.
Went to store, asked about reducing the price, and was told rudely, that it was a "promotion" not a "sale item".
Have done a lot of business with J.Jill over the years, but will not be going back! Their policies are changing and their product is not as well made as in the past.

Amazing service and product 100% if you don’t like JJill or can’t afford it stop being a negative influence!

People stop complaining for dumb things…
The best clothing out there right now is JJill

I would never apply for JJ credit card ever again. The customer service is terrible. I have been a good customer. Paid my bills on time and received very poor service from this company. The customer service is terrible and their corporate policies are outdated. I paid cash for JJill shopping and the company canceled my card because I did not use the card in 60 days. This cancellation had a negative effect on my credit score . This is very poor corporate relations and poor customer service. Jay Jill shame on you. Never again!!

I have been buying Jill clothes for years. I love them. The customer service I’ve received has always been stellar. The clothes fit me. They are classic and have styles and patterns no one else has.

J Jill has removed the ability to review their products. I won't do any business with a company that attempts to hide its true colors.

For many years, J Jill's product quality has been in decline. Their prices are outrageous for the cheap disposable clothing and accessories they sell.
J Jill isn't the only clothing retailer that has declined to such a degree. It's the way of the clothing industry. I also don't like that these companies claim to be sustainable by adding extremely toxic recycled synthetic fabrics to their products that not only make us sick but also pollute our water with microplastics and forever chemicals.

I ordered a dress from Jjill. It wasn't what I expected so I am returning it. There is a restocking fee of almost $9.00! That's a lot of money to try on a dress. In this age of internet buying Jjill is overcharging! Free shipping for to returns is a lie. I won't be ordering from them again.

The company is impossible to make a return to. They sell a product that’s supposed to high quality (necklace and earrings)! They were PLASTIC! In trying to return, I was totally ghosted/slowed down to the point that the return window had closed. I will never buy anything from them again. About $100 of MY money WASTED! I could have bought FAR better at one of the discount stores!

Terrible customer service. Never received
pant and they rudely refused a refund
for 1 month.
Don’t buy from this company!!!

Terrible customer service. I ordered a top and it was too large. I paid $10 for shipping to receive it and then $10 again to ship it back. I called customer service to ask them about exchanging it for a different size and the lady was extremely rude and unhelpful.

I love these clothes….usually lovely styled and fabrics and great sales. My customer service experience has always been excellent. They carry pants in petite….hooray! Quality and sizing have shown some decline (especially since pandemic) but this is generally true in the entire clothing industry. I think this is a great company!

My last purchase this season was a sweater in my usual size. I could fit me, my sister, my dog, and my sister's dog in this massive thing. The knit is thin and feels cheap. Washing it made the shapelessness worse. It's useless unless I massively resew it. A once stylish and reliable brand with lovely clothing suitable to wear anywhere is now just like one of the cheap Chinese junk stores. I was a customer since the 80s. Thanks, Venture Capital. You've destroyed the brand. Also, did you think that removing the customer questions section and reviews on your online store would prop you up somehow and fool your formerly reliable customers?

If I could give J.Jill a less than 1 star review I would. I placed two orders. The first one was canceled because they said my billing and shipping address were different and I did not respond to an email they sent. I replaced the order after talking with customer service and changed the billing address to match the physical address. My CC billing has both my P.O. Box and Physical so THEY ARE THE SAME but to make J.Jill happy I changed them to match exactly. Checked on the location of the order and they canceled it a second time after talking to customer service and making a resolution for the exact same reason. Their customer service said it was because they had to verify the shipping address because the billing address and shipping address were different. I sent them a screenshot of my order with the EXACT SAME addresses for both. WORST customer service experience ever and now I not only had incredible frustration - I am not going to receive the Christmas gifts I had planned for family. I will not RE Order again. Complete customer service failure on their part. I do not need to monitor my email and respond to requests that they already have answers to if they bothered to use their eyes and brains instead of regurgitating what their computer says.

I have been buying Jjill clothing for more than 20 years. The quality has declined tremendously. I ordered the same pima cotton top in 8 colors over the last 2 years, all in the same size. There is not 2 of them that are actually the same size. In fact, some are at least 1 size bigger. Today, I received a new pair of leggings. They are at least a size smaller than the 20 other pairs I have. I called for an exchange and was told they are still going to charge me to return the pair I received. Needless to say, I cancelled my exchange order; and I think I’m done ordering from this company. I have never ordered anything from a retailer that charges for exchanges. I have another pair of pants coming and plan on just returning them both.

Paid my bill by check 8 days prior to the due date and was charged a late fee of $40 late fee plus $5.89 interest. They claim they did not receive the check until Nov. 6 and you should allow 14 days if paying before the due date. So if you pay by check you need to pay before you receive the bill.

I purchased a full price sweater 14 days ago and they will not honor the return for the sale price.
J Jill said the sweater is not on "sale" but a "promotion". ???
That is a sneaky way to not honor a return. To not give the customer the sale price.
Terrible customer service. This is why J.jill is closing so many stores. Shop elsewhere.

When it comes to shopping our priorities are style, fit, color, comfort, and care. Also very important is the shopping experience.
For many years I have enjoyed nothing less than a pleasant, positive shopping experience at J. Jill. It's my “go to” store in Winter Park, Florida. The staff -Eileen, Lisa, Lin, Judy, Pattie, Cindy, and others - are professional, friendly, and genuinely eager to help in every way possible. If the item is not available in the store the ladies make every effort to locate it for me
or suggest an alternative that I might overlook.
Occasionally, an item is not available in Petite, however, my wardrobe is certainly testimony to the many "must haves" that I consistently count on.

J. Jill is "a keeper" in my book!

I paid for a pair of pants in the store to be delivered to my home because the size I needed was not on the rack. They shipped the pants to the wrong address and then (without notifying me) simply returned them to the warehouse. After discovering that they had put an incomplete address on the first label, they agreed to ship them out again. This time they claim the pants were delivered, but nothing showed up at my home. They either lied or delivered them to the wrong place. I will NEVER set foot in a J Jill store again nor will I order anything from their website. Worst customer service EVER!!!

I wear their Pima leggings, because I like the way that they fit and they are also comfortable. I love the dark charcoal gray, which they no longer have. In fact, they have zero gray colors.
It’s a neutral color that I wear a lot of, and so do a lot of others.
I’ve repeatedly emailed them and asked if they would be bringing gray colors back. The answer is always the same.” We will pass your request along, and we appreciate it.”
I’ve given up. I have gotten my last 6 pairs on eBay and they are brand new and half the price.
They would rather carry colors like “woodbine”, or “evergreen”, “teak” and “portobello”.
That’s fine, I’m happy to give my business to independent sellers.
And when I can’t get those any more, I’ll find another company that will listen to its customers.