J. Jill Reviews 

Bought a pair of J Jill jeans about a year ago and have probably washed it only about 10 times. The button came off the other day (they are a loose fit) and when I called to let them know about it they said they couldn't help me with it. It cannot be sown back on so now I have to take it to someone who alters clothes to see if they can fix it. Very disappointed with their quality and customer service. No matter what, the button should not be coming off in a year.

I do a lot of business with J Jill and have n noticed the sudden drop in customer service. Apparently they have very few humans to answer calls. The store I was in had to hold for 25 minuted to get help. I just held for 30 minutes and hung up-this was at 8:55 a.m. They were supposedly open and there is no way they were busy. They are trying to cut costs and force customers to use chat. The management is trying to maintain high profit margins and increasing cost of goods while reducing quality. No longer a good deal to shop here.

I ordered authentic fit slim ankle. They fit great for 10 minutes then stretched to the point of having a saggy butt and the need to constantly pull them up. Quality is definitely not what it once was. I won’t be shopping again at my formerly favorite store.

I bought 2 pair of jeans online and went to the Crabtree location in Raleigh NC to return them for a different size. I went to the cashier when I entered the store and gave her the jeans still in the packaging along with the receipt. I paid $109 plus tax for each pair. The store didn’t have size I needed so they ordered what I needed and ask me where my receipt for my return was. They had thrown it in the trash with the packaging. They got it and gave me credit. In addition I purchased two tops. 30 min later I got I call from the cashier saying that the tag for one of the return jeans didn’t go with the jeans I returned. I paid for what was on the tag $109 but in reality the jeans were a different item worth $30 dollars less. She then said the jeans had been worn and I told her I did not wear them I tried them on and that was it. Many insulting accusations from this woman and she wanted me to return to the store and pay $30. I have never had any problem with this store and I normally buy $300 -$600 a visit a few times a year. I called customer service. J Jill has lost a customer.

I used to love this company. Recently ordered a chenille sweater - Petite XL. It was sized more like XXL. They no longer let customers view the reviews, which gave valuable info on fit. You can only see the number of stars. The knit was much thinner than similar sweaters I ordered in the past. (I have 3 chenille sweaters I ordered years ago from JJill.) They are charging me $8.00 for the return. Sadly, I think this is no longer a company I can do business with.

I love J Jill. You can count on their sizing. The garment construction is way above average. My complaint is the fabric continues to get thinner and thinner. Some of the tops should come with a warning they are transparent. The clothes are not cheap and quality fabric would be a wonderful plus. PLEASE.

After 40+ years as a j.jill customer I am finally done with them and their usurious and abhorent credit card company, Comenity.
I received a bill. They charged me a fee for sending the bill! This was so off-putting that I sent payment for my purchases (minus the $2.95 for sending me the bill) with a message, "It will be a cold day in Hell before I pay you to send a bill to me". I added that they should close my account. Next bill: I was charged a late fee of $29.00. I called Comenity. The first girl hung up on within 10 seconds...yes, I was nice. The second girl kept me on the phone for 16 minutes and I got no satisfaction. My guess...an agent saw my note on the bill, saw that I wanted my account closed and just tossed the check. I wonder how much it costs j.jill to obtain a new customer. I know it cost them $31.95 to lose one.

I gave two stars because Jill clothes are not the same as 10 years ago , there is no shape at any point in the dresses it looks like this company just makes box shaped ant adding sleeves, so dissatisfied, I used to get pretty colors and nice fabric texture, in fact clothes are baggy and I feel like they think that we all ladies don’t have shape.

When I raised a question about sizing on a shirt, the agent said it was a fashion fit and I just didn’t know how it should look, and perhaps I should read Vogue. The shirt was so oversized it was cartoonish in a petite. Horrible customer service.

1) this is 2024 they should not be charging for shipping & returns.
2) My order did not meet the petite criteria for my size so I asked to get a free return label the lady asked me to measure the inseam of the jeans, seriously, and decided it was correct so no free label plus they are not the nicest people kind of don’t care attitude.
3) The only reason I was willing to pay for shipping (I never buy from stores that charge shipping) is because I had purchased 3 pairs of jeans in the past from J.Jill and loved the fit.

Should have read reviews before venturing into the store! Ordered two pants in tall after purchasing some items in store. Weeks go by and no pants. Come to find out, the warehouse said the store put the wrong address. The store said they put the correct address. Then it becomes a blame game and still no pants. Warehouse claims they cannot find them (tracking number, anyone?!) the store manager explained not one store in the US has tall and they don’t deliver for in-store pickup. Messy messy messy!

I got a coupon on October 24th, 2024
To spend $150.00 and get $50.00 off.
I went to look at it again and it disappeared with in 5 mins and l didn't touch the email, if just vanish

Worst experience at j jill. I returned the pants at j Jill. Not only they charge me, but also they charge me for late fee. I’ve been on the phone with the bank customer service anything you can think of and I can fix it. They say I returned late, which is not true. I am disabled. I’m on the phone for 3.

I bought this as a one time product option, they signed me up to a 3 month subscription I didn't agree to. Then after 1 month of sending the first kit they have charged me and sent another. The kits are terrible quality, plastic and a cardboard tube and cheap cloth. You can get exactly the same quality on Amazon for less than £10. Don't waste your monty

I had left my driver's license at the store at Alderwood Mall in WA state. They called me as soon as they discovered it. I told them I would get it tomorrow. So today 8/8/24 I went back to get it. They were pretty busy but they acknowledged me right away. I let the 1st lady know I was there to get my license and Lisa chimed in that she remembered where it had been put. I found a few things on sale and went to purchase them when Lisa said it would be an 15% off instead of 5. I said darn if I'd known I would have waited to by my items yesterday today. Lisa said let me take care of that for you. She worked her magic cheerfully and now I have credit on my account for next time. Thank you Lisa at Alderwood Mall. I appreciate your dillegence to great Customer Service. Loretta from Lake Stevens WA

Third time I have encountered problems with online ordering. My numerous calls to "customer service " have been experiences in rudeness and poor excuses. No accountability and deflection. Attempts to place blame on the customer. I am a loyal, long-time customer but treated with disrespect. My issue is STILL pending resolution after two weeks and five calls.

Be aware!JJill customer service is horrible. Went to Denville NJ store to pay my bill and sales person overcharge me,couldn’t fix that problem on the spot,she contacted customer service and they can’t fix her mistake. I ended up charged $1247 for the purchase $12.47. Now I have to deal with dispute. What a headache.

Horrible customer service have used this company for 25 years, had a family emergency and missed a payment on my card by a few days, have never missed a payment before infact always pay early or on time for 25 years and they would not refund the late fee in full as a courtesy. Will probably stop shopping here because they obviously do not value my patronage The other 2 company’s I missed same date were so nice and removed the late fee in full. JJill, rethink your policy of punishing well established clients who on one rare occasion made a mistake!

I only gave one star because it wouldn’t let me proceed to the next page. Terrible, terrible terrible charged me the day I placed the order never received. I was told three times it was on its way. It was never on the way . Never got it. I called and they keep telling me they’re gonna return shipping. Don’t return shipping. Return my whole freaking money because I never got the order. Unbelievable never ever again.