J. Jill Reviews 185

J Jill used to be a reliable source for wardrobe basics. In the last couple of years, their styles have gone stale. Additionally, because so much of what they sell is not available in the stores, you have to order online. That would be acceptable were their shipping speed not at a glacial pace. It takes on average 3 weeks for me to get an order. This is not a one time issue; it is consistently slow.

I made a $200 online purchase from JJill last December. It took FOREVER for them to ship it, even though I paid for expedited shipping so the items would arrive in time for Christmas. After I received a shipment notification, tracking showed "in transit" for more than two weeks. All of a sudden, on December 31 I got an email that said "your order has arrived," but there was nothing at my house. FedEx had an up-close photo of the box, but not anything identifiable about the house it was delivered to. There was no way to tell if the box was actually delivered to my house and stolen, or wrongly delivered to someone else's house.

JJill said I had to wait 7-10 days to file a claim in case the box might be re-delivered. When that didn't happen, they said I had to file a police report and make a claim with the shipper. FedEx told me I had to file a claim with JJill because they showed proof of delivery (though they acknowledged they couldn't tell which address from the stupid photo). I decided to dispute the charge with my credit card company, who promptly reimbursed me for the charge.

So get this: I placed a $600 online order with JJill this month and after two weeks it still showed as "in process" on their website. I called and asked why it was taking so long. They told me that until they receive payment from my credit card company for that lost-in-transit order from back in December, they won't ship anything to me. What?!? They weren't going to contact me about the delay, they never told me about the shipping hold, nothing. They were just going to make me wait...again! Well, if they're going to be so short-sighted and hold a grudge over a $200 order instead of accepting my recent $600 order, that's their problem. I'll take my business elsewhere. There are far too many customer-oriented competitors in this market to act like this, JJill.

I do not have a J JIll store close to me, so I buy online. I usually am happy with style & quality, but sizing can vary, a lot. So, I have to return via mail, and get charged each time, which really adds up. Recently they changed their return authorization process. There’s some pros and cons. A problem I’ve experienced several times, even with newly received orders, there’s a glitch that will code an item as not returnable FOR NO REASON. Then, you have to go through another process (plan B) to get a return authorization. This is really cumbersome and I know I’m not the only customer who’s experienced this. They have manually issued the return authorization shipping labels for me, which I truly appreciate. Internally, they need to get it together with the returns process and with long wait times for customer service. Ultimately, they have solved my issues.

A top was cancelled because their website was having tech issues and would let customer purchase as showing in stock but as soon as paying on credit card.. going into see why it wasn't shipped yet says cancelled out of stock. The agent said go ahead and get another top of another color we will waive the shipping since it was JJILL's fault technically on their website. So, I found another top and called repeating what the agent told me on waiving the shipping due to prior order being cancelled and she told me to get lost, no, and not waiving shipping. Nice huh? That's what their customer service agents are about... bad!

The customer service just doesn't help on helping a person to see what is in their size. If you try to order your size.. they say "Oh that is out of stock", but, they won't go on further to help a person like saying but it is in size etc., etc., and help out that way.. no.. it's like sorry it is out. That is it. No helping further at all. Imagine going in the store and your size is out but they do not assist further same thing as online they refuse to help go a step further to find another style or color or etc. Just gets you off of their call and move on to the next fool that orders.

I will never shop at JJill again! I returned a dress in March and got an email stating they had received the return and would email the balance I owed. I never got an email but got a late charge for over $49. After talking to a rep the late fee was reduced to $21.00 which I paid immediately. Today I got a bill for $69.00 with all kinds of late fees. After losing my mind with a woman from India she reduced the bill to $32.00 I have now paid over $50 for a dress I returned months ago. Buyer beware! They also charge $2.99 to send you a paper bill!! Unbelievable. I WILL NEVER EVER BUY ANOTHER ITEM FROM JJILL.

Please do not purchase from JJill. Customer service is horrible. I paid the balance on my bill while waiting for my order. Well I never received my order. The package lost then damaged at the postal service and they returned it to JJill. Well it has been a month and they still have yet to refund me which was promised in 5-7 business days. Plus they charged me shipping and handling. 4 phone calls and wait times of 45 minutes. They owe me $115 so I guess my next step is to call the BBB. I have been a faithful customer for many years. No longer will purchase from JJill. Horrible service, overpriced and quality has diminished.

So after this post and another phone call and wait for 45 minutes I finally participated in a chat. Well, I was getting the same run around so I finally asked for a manager. That worked to a degree. They were able to finally credit my account for the item but charged me for the shipping. Really…I never received the item as noted above it was damaged at the post office and eventually returned to JJill from them. So how is it that I had to pay for the shipping and handling. As I said, I am done with JJill!

Bought a pair of J Jill jeans about a year ago and have probably washed it only about 10 times. The button came off the other day (they are a loose fit) and when I called to let them know about it they said they couldn't help me with it. It cannot be sown back on so now I have to take it to someone who alters clothes to see if they can fix it. Very disappointed with their quality and customer service. No matter what, the button should not be coming off in a year.

I do a lot of business with J Jill and have n noticed the sudden drop in customer service. Apparently they have very few humans to answer calls. The store I was in had to hold for 25 minuted to get help. I just held for 30 minutes and hung up-this was at 8:55 a.m. They were supposedly open and there is no way they were busy. They are trying to cut costs and force customers to use chat. The management is trying to maintain high profit margins and increasing cost of goods while reducing quality. No longer a good deal to shop here.

I ordered authentic fit slim ankle. They fit great for 10 minutes then stretched to the point of having a saggy butt and the need to constantly pull them up. Quality is definitely not what it once was. I won’t be shopping again at my formerly favorite store.

I bought 2 pair of jeans online and went to the Crabtree location in Raleigh NC to return them for a different size. I went to the cashier when I entered the store and gave her the jeans still in the packaging along with the receipt. I paid $109 plus tax for each pair. The store didn’t have size I needed so they ordered what I needed and ask me where my receipt for my return was. They had thrown it in the trash with the packaging. They got it and gave me credit. In addition I purchased two tops. 30 min later I got I call from the cashier saying that the tag for one of the return jeans didn’t go with the jeans I returned. I paid for what was on the tag $109 but in reality the jeans were a different item worth $30 dollars less. She then said the jeans had been worn and I told her I did not wear them I tried them on and that was it. Many insulting accusations from this woman and she wanted me to return to the store and pay $30. I have never had any problem with this store and I normally buy $300 -$600 a visit a few times a year. I called customer service. J Jill has lost a customer.

I used to love this company. Recently ordered a chenille sweater - Petite XL. It was sized more like XXL. They no longer let customers view the reviews, which gave valuable info on fit. You can only see the number of stars. The knit was much thinner than similar sweaters I ordered in the past. (I have 3 chenille sweaters I ordered years ago from JJill.) They are charging me $8.00 for the return. Sadly, I think this is no longer a company I can do business with.

I love J Jill. You can count on their sizing. The garment construction is way above average. My complaint is the fabric continues to get thinner and thinner. Some of the tops should come with a warning they are transparent. The clothes are not cheap and quality fabric would be a wonderful plus. PLEASE.

After 40+ years as a j.jill customer I am finally done with them and their usurious and abhorent credit card company, Comenity.
I received a bill. They charged me a fee for sending the bill! This was so off-putting that I sent payment for my purchases (minus the $2.95 for sending me the bill) with a message, "It will be a cold day in Hell before I pay you to send a bill to me". I added that they should close my account. Next bill: I was charged a late fee of $29.00. I called Comenity. The first girl hung up on within 10 seconds...yes, I was nice. The second girl kept me on the phone for 16 minutes and I got no satisfaction. My guess...an agent saw my note on the bill, saw that I wanted my account closed and just tossed the check. I wonder how much it costs j.jill to obtain a new customer. I know it cost them $31.95 to lose one.

I gave two stars because Jill clothes are not the same as 10 years ago , there is no shape at any point in the dresses it looks like this company just makes box shaped ant adding sleeves, so dissatisfied, I used to get pretty colors and nice fabric texture, in fact clothes are baggy and I feel like they think that we all ladies don’t have shape.

When I raised a question about sizing on a shirt, the agent said it was a fashion fit and I just didn’t know how it should look, and perhaps I should read Vogue. The shirt was so oversized it was cartoonish in a petite. Horrible customer service.

1) this is 2024 they should not be charging for shipping & returns.
2) My order did not meet the petite criteria for my size so I asked to get a free return label the lady asked me to measure the inseam of the jeans, seriously, and decided it was correct so no free label plus they are not the nicest people kind of don’t care attitude.
3) The only reason I was willing to pay for shipping (I never buy from stores that charge shipping) is because I had purchased 3 pairs of jeans in the past from J.Jill and loved the fit.

Should have read reviews before venturing into the store! Ordered two pants in tall after purchasing some items in store. Weeks go by and no pants. Come to find out, the warehouse said the store put the wrong address. The store said they put the correct address. Then it becomes a blame game and still no pants. Warehouse claims they cannot find them (tracking number, anyone?!) the store manager explained not one store in the US has tall and they don’t deliver for in-store pickup. Messy messy messy!

I got a coupon on October 24th, 2024
To spend $150.00 and get $50.00 off.
I went to look at it again and it disappeared with in 5 mins and l didn't touch the email, if just vanish