JMart Warehouse Reviews 

388
•
TrustScore 1.5 uit 5

1,6

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Beoordeeld met 1 van de 5 sterren

Ordered storage bins. Never arrived, no reply to my emails from company. Opened dispute with PayPal who immediately refunded money. Would never use company again.

Beoordeeld met 1 van de 5 sterren

Very bad service! Ordered, paid for next day delivery but item didn`t arrive nor any information. Contacted the company, their excuse was a ‘system update’ so sending items is delayed. No idea why... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolute disgrace of a company, will never order online or enter their shops again. Ordered items for next day delivery at a cost, items never arrived, tracking number given was wrong so couldn't trac... Toon meer

Beoordeeld met 1 van de 5 sterren

Items missing from order, still waiting on refund. They said it was lost in transit and wasn't in stock anymore , but it's still showing in stock on their website a week later. I think they just... Toon meer

Bedrijfsgegevens

  1. Warenhuis
  2. ook in
  3. Bouwmarkt
  4. Doe-het-zelfzaak
  5. Online voedselbezorgdienst

Informatie afkomstig van verschillende externe bronnen

We are a family run business and have been trading all over the county and further a field for over 25 years. We currently have 6 stores: Hereford, Leominster, Kington, Craven Arms, Malvern and Ledbury.


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

388 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,6

Alle reviews

(388)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Very poor seller and service.

Very poor seller and service.
Ordered 2 items, advised that both would be delivered together, tracking showed both items together but when received only one item in packaging.
Tried to contact them numerous times with no response.
Fortunately the item not sent was less than £3, going to leave it and lesson learnt, I know that’s not really the point It’s £3 they have gained for nothing and I have lost but hey ho!
Please avoid.

11 september 2020
Review zonder uitnodiging
Logo JMart Warehouse

Antwoord van JMart Warehouse

Hello Andy,

We are very sorry for the inconvenience that this has caused. Please could you contact me direct by emailing to lina@jmart.co.uk with your order details, so we can get this matter resolved. Kindest Regards

Beoordeeld met 1 van de 5 sterren

DO NOT USE

So I ordered a stool a week ago on next day delivery online, I still don't have a stool/refund or any response from anyone when I tried contacting the stores they claim to have nothing to do with jmartwarehouse.co.uk, yet click the website on each stores page and its same website I ordered from, all three stores I contacted all hung up on me when I said I was recording the conversation as I felt I was being swindled. My advice do not use this company as you are unlikely to get your goods or money back. I only wish I'd checked trust pilot first before ordering

8 september 2020
Review zonder uitnodiging
Logo JMart Warehouse

Antwoord van JMart Warehouse

Hi Elaine,

We are ever so sorry for this and for any inconvenience that this has caused.
Due to the time that passed, we would be unable to locate your order and investigate this
further. However if you could contact us direct by emailing lina@jmart.co.uk, providing us with your details, so we can resolve this for you.
Also we would be really grateful if you could advice us which shops you have contacted regarding this?

Awaiting to hear back from you.

Kindest Regards
Customer Service Team

Beoordeeld met 1 van de 5 sterren

Items missing from order, still waiting on refund

Items missing from order, still waiting on refund. They said it was lost in transit and wasn't in stock anymore , but it's still showing in stock on their website a week later. I think they just didn't send it full stop.

Been promised a refund but still waiting. Looking at other trust pilot reviews it seems common that items are missing from orders with long refund periods. Some kind of scam?

I wouldn't recommend on that basis alone, far too many reports of missing items.

18 augustus 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Didn't expect this from you

Just back from shop. Gent not wearing a mask still got served. Staff stood by while he tried to push past me and said nothing except that it is up to police to enforce the mask wearing. What a cop out. Should be closed down and all others that don't comply. I don't really want corvid do you?

26 juli 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered 2 weeks ago, paid for next day delivery, big mistake

Ordered 2 weeks ago, paid for next day delivery, knowing it would take longer at present but thinking it would speed things up. E mailed after a week and was told it was delayed at couriers ( despite having no notification of dispatch) Still waiting and no response to a further email. I can order the same item from elsewhere which gives me a delivery date, so thinking of cancelling the order. I understand and appreciate delays at present but they shouldn’t give an option of next day delivery. I’ve had no problems with online deliveries from other companies.

8 mei 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Customer Service

Placed an order over 2 weeks ago and paid for next day delivery as still advertised on their website. Still not received items or any response to emails or calls. I understand there may be delays in the current climate but if your going to open and take orders and peoples money you should have the decency to keep people updated. Not great!!

6 mei 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid at all costs.

The item I ordered, a dog food storage unit, was inadequately packaged and arrived broken beyond use. So far I’ve been unable to get any contact by telephone, emails are answered. No goods return info available. Avoid at all cost.

30 maart 2020
Review zonder uitnodiging

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