Jockey Reviews 

BEWARE!!!!! I will NEVER buy from Jockey again. I bought one item and now get spam emails a couple times a day, everyday and I have done everything to try to stop it. Their unsubscribe link has NEVER worked and says so when you click the link. I’ve written to customer service three times and I was assured they would stop. THEY DID NOT! I have now contacted BBB and FTC for help.

I have been wearing Jockey Performance briefs, 3 different models over probably a decade. Just bought some new ones, same model as bought a few months ago, but apparently they are now making them with less elastic in the legs, so effectively the legs are a bit loose.
Particularly unimpressed, cheaper version and this person won't be buying them again!

Both salespeople at the National Harbor location (Jordan and Janine) are fantastic. Jordan was very knowledgeable about the products and thoroughly explained the Jockey Bra Sizes. After being properly fitted for a bra, the experience was very pleasant and I purchased the item. Thank you Jordan, you were absolutely wonderful.

If I could leave NO stars I would--WORST CUSTOMER SERVICE...Actually - NO Customer Service. Have written to them numerous times with no response. Underwear is HORRIBLE...after 2 washings holes, and tears. Will NEVER purchase from Jockey again! NEVER!!!!!!

Please do not order from jockey.in. Horrible customer services. Order was to be cancelled - but never cancelled. The customer services put you on hold for 10 minutes and then disconnect - costing you Rs 10+ because of higher cost call charges!
AVOID AVOID AVOID

Worst ever customer service, they never found my order, but out of nowhere once I ordered through Amazon and got this shipment, they woke up and shipped my original order without any notice. They even took the money at the beginning telling me it would be refunded...of course it did not.

I received my order quickly but the items were not sized as described in their size chart on the page I ordered the items from. Stretched out, they were a good 10 inches less than what was advertised. I've spent days trying to get info to return them. The website says my order number isn't recognized. I tried phoning several times but no one picks up. I tried emailing several times. No response. If by some miracle I get a response and my refund, I will never do business with them again.

I placed an order on Jockey.com last Tuesday. The note after placing the order said I would get a digital receipt. It is a week later now and still no receipt. Also, no status update at all. I’ve tried calling (waited, then requested a callback), emailing, texting...and still no response. Thankfully I took a screenshot of the order because at this point, that’s all I have. I also found a place on their website that I can look up my order with the order number and my email address....but it tells me the order does not exist. Even after my credit card was charged? This is my first and only time ordering from Jockey. I am very disappointed because they have some great products, but their customer service is horrible and almost seems non-existent. At the very least, if they are that far behind on orders, they need to have someone responding to orders to let people know they are running behind. That would be much better than nothing at all. To top it off, I’m now getting emails with “special” deals. Sorry, Jockey, you’ve lost me as a customer.

I sent some product back on June 3 using the prepaid label Jockey provided. They cannot find any record of it. I am not finished fighting for the credit I am owed. Over a month later, not good customer service. If you call, you get put on hold, send an email, it takes two weeks to get an answer. BUYER BEWARE!!!!
Tired of hearing the COVID-19 excuse. If you are going to be in business, then BE IN BUSINESS

I have wore Jockey products for years but the quality has gone down. The cotton is thin, the crotch is smaller and I am so disappointed in the quality and the cost.

I was buy a panties in jockey , after I wash colour is removing ,, very bad why we people prefer jockey brand ! Because of good quality comfort etc but you people are cheating us I need immediate call back

I won’t buy underwear anywhere else. The price point is higher than I like so I wait for sales. Recently bought some nice pajamas. Never had issues with customer service.

I have bought so many pairs of Jockey no pantyline promise briefs over the years that I should own shares in the company! I was really excited to find Truefit promise briefs on the racks since they claim to have a lot of stretch and my regular Jockey briefs lose their stretch after a few washes. The first time I wore the Truefit briefs they kept rolling down and almost falling off. Huge disappointment! Will stick with the old ones.

I was hoping for great things from this company. Placed an order on the 8th May showing as shipped still not received goods. Have emailed but to date no response. Poor customer service.

In the middle of a crisis they are still processing , shipping and delivering orders within a week. Excellent product and service.

I just tried their new product men’s underwear with “a pouch” and I am sorry to say I hate them. Unfortunately I wore 1 pair and washed the rest. Everything was fine until Mother Nature called but then>..................

I have no idea what their underwear is like, and I'm not going to find out for weeks to come. Placed a (small-ish) order directly with the company via their excruciating website. (I won't bore you with the details of the numerous pop ups that constantly appeared offering me discounts, money off, free socks that don't work). This was on April 10th. Nothing has happened since. The order is still sitting there marked 'unfulfilled'.
I got round to contacting them yesterday pointing that, even in the covid world if they're offering to trade online ten days is a long time to wait for them to get a few pairs of trunks off the shelves, into a parcel and posted off to the UK.
They did reply, which is good I suppose, although only to tell me that my goods might arrive in May. Apparently its all Amazon's fault. Oh, and thanking me for my patience.
Never again. If you want to buy their goods do what I should have done and order through a reputable stockist. Don't for one instant think that ordering directly from their website will do you any good.

So difficult to purchase. 2 orders canceled, reason #1– nonUS bank issued cc
Reason #2 after I used a US issued cc— “No one picked up at your end when we called to verify order.”

I have been a Jockey customer of men's underwear for roughly 40 years. What a great selection they have. Their online refund policy is fantastic. It allows me to try new styles without risk. If I do not like something regardless of reason, Jockey easily allows me to print Pre-paid label online for free return shipping. Then within a matter of 2-3 weeks a refund shows up on my credit card. I plan on being a customer for life.