Only one item ordered online was deliverable, suggesting a problem between John Bell & Croyden’s system of record and their website, causing a hit and miss user experience. Shame as was raving about t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Good experience. Speedy delivery. Got products in 20% discount which is always a plus ⭐️
Bedrijf heeft geantwoord
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Toon meer
Bedrijf heeft geantwoord
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Apotheek
- Cosmeticawinkel
- Medicijnexporteur
- Farmaceutische producten groothandel
- Vitamine- en supplementenwinkel
Geschreven door het bedrijf
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contactgegevens
50-54 Wigmore Street, W1U 2AU, London, Verenigd Koninkrijk
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4,4
Uitstekend
310 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van John Bell & Croyden
Dear Alan,
Thank you for your feedback! We're really glad to hear that you're happy with your order.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Everything went well.
Access to a product no longer easily accessible in the UK, easy to order on line, very fast and free delivery. Bit expensive but a happy customer.
27 december 2024
Antwoord van John Bell & Croyden
Dear Tom,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with the service.
We know pricing can be a bit high at times, but we do our best to make sure it's worth it with quality products and quick delivery. It's great to know you're satisfied.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Great products and great sale
Love their twice yearly 20% off sale. Great time to stock up and their great range of products
24 november 2024
No respect of basic rules related to…
No respect of basic rules related to hygiene and no respect of the deadlines
25 november 2024
Antwoord van John Bell & Croyden
Dear Alex,
Thank you for sharing your feed back and apologize for late response.
We take hygiene very seriously and apologize for any inconvenience you experienced.
Our Pharmacy Manager has been in direct communication with you regarding this matter, and we have thoroughly investigated the situation. This issue has been addressed, and we have taken steps to ensure it does not happen again.
We greatly appreciate your understanding and the opportunity to improve. We look forward to welcoming you back and providing the high standard of service you deserve.
Kind regards,
Natalia,
JBC Customer experience team
Great service and super prompt…
Great service and super prompt delivery.Will use again.
25 november 2024
Fantastic company
Fantastic service. Much cheaper than everywhere else and super speedy delivery. Highly recommend.
25 november 2024
Great selection
Great selection, super quick delivery. Hard to find items, readily available.
24 november 2024
Great service every time and super…
Great service every time and super quick delivery!
24 november 2024
Excellent service
I needed more of a certain skin product which I can't get at home. Buying from John Bell was very easy. The service was excellent.
24 november 2024
disappointed
I have always thought the Wigmore Street store excellent due to the range of products on display.
Thats why I made a trip there when needing to assess options for electric toothbrushes with pressure sensor (recommended by my dentist). To my disappointment, they had only a meagre array of electric toothbrushes, and none at all with pressure sensors. I also wanted to look at SAD lamps. None at all. Plenty of "assistants", which in itself is a positive thing, but they weren't able to assist me due to the products not being available (and I don't think they knew what a SAD lamp was)
21 november 2024
Review zonder uitnodiging
Antwoord van John Bell & Croyden
Dear lizp,
Thank you for taking time to share your feedback. I am sorry to hear about your disappointing experience at John Bell & Croyden. We always aim to provide a wide selection of products and ensure our team is well-equipped to assists customers, so it is disappointing to learn that we fell short in this instance.
I'd like to clarify that we do stock SAD lamps at our store, which includes the Beurer Sad Light Tl30 and Beurer TL 95 Powerful Sad Lamp With Sunlike® Led Technology. It seems there may have been some misunderstanding or miscommunication during your visit, and I can only apologise. If you'd like assistance ordering an SAD lamp from us, please don't hesitate to contact us on jbc@johnbellcroyden.co.uk. We are happy to help.
We value your feedback and look forward to providing you with a better experience in the future.
Kind regards,
Soraia
JBC Customer Experience Team
Very happy with shopping experience
Very happy with shopping experience, the best value for item I could find on the internet..it came in very good time and was well packaged
28 oktober 2024
Excellent service.
Everything well packed and as ordered. Good communication re delivery and received on expected day. Will use again.
27 oktober 2024
I have ordered the stuff but delivery…
I have ordered the stuff but delivery driver dropped somewhere else even i spoke to one of there worker on the phone she admit it’s been dropped to next street workplace i asked them about my parcel but they denied. What’s the point using them if you don’t get item. Very bad experience with them hope so they will sort my problem.
27 oktober 2024
Really useful!
Really useful online chat/ help which lead me to very good specialist staff member. Just what I needed, for complicated order for compression socks. Thank you.
25 oktober 2024
Antwoord van John Bell & Croyden
Dear C. Moreland,
Thank you a lot for leaving your review and giving us 5 stars.
We are happy to hear that you are satisfied with your experience with us. Our compression specialist is is one of the best.
We hope to see you again in the future.
Kind regards,
Natalia,
JBC Customer experience team
"did what they say on the can" arrived…
"did what they say on the can" arrived on time - no issues
25 oktober 2024
Antwoord van John Bell & Croyden
Hi Robert,
Thank you very much for taking time and leaving your review.
We are happy to hear that the product you bought from us met your expectations and arrived on time. Hope to see you again in the future.
Kind regards,
Natalia
JBC Customer experience team
Antwoord van John Bell & Croyden
Hi there,
Thanks a lot for posting your review and giving us 5 stars. We are very happy to hear that you are satisfied with your experience with us. Will be happy to see you again in the future.
Kind regards,
JBC Customer experience team
Antwoord van John Bell & Croyden
Hello,
Thank you very much for your review. Hope to see you again in the future.
JBC Customer experience team
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