Uten å tulle, noe av det værste jeg har prøvd. Ser veldig fint ut på nettsiden, men den kvaliteten der er så krise. 100% bomull liksom. Får bedre på Temu. Åpenbart at de ikke lager klær selv. Ald... Toon meer
Bedrijf heeft geantwoord
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Har ägt två väskor från dem och tycker kvaliteten har varit bra, speciellt på lädret i sig. Öglorna för axelremmarna skulle möjligtvis kunna vara av hårdare metall, dem gnager sig igenom sakta men säk... Toon meer
Bedrijf heeft geantwoord
Snygga och prisvärda kläder av mycket bra kvalitet. En enda gång av mina många inköp från John Henric har hänt att ett plagg gick sönder efter kort tids användning. Men då fick jag på nolltid all hj... Toon meer
Bedrijf heeft geantwoord
Beställde ett par solglasögon men efter 3 månader var dem fortfarande inte levererade. Jag skrev många gånger m n de slutade svara. Till slut fick jag pengarna tillbaka efter att jag lagt ner timmar p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contactgegevens
Hyllie Boulevard 40, 215 35, Malmö, Zweden
- customercare@johnhenric.com
- johnhenric.com
2,9
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There was a minor problem with one shirt…
There was a minor problem with one shirt I ordered and J.H. quickly and fairly solved the problem saving us both time, money and stress. This is in stark contrast to another experience I had ordering shoes online from Meermin Shoes coming from Hong Kong which cost me time, money and a lot of stress. I'm still very displeased and I will never buy from Meermin again or recommend them.
Neil H.
Tokyo
1 juni 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello Neil,
Thank you for the great review! We’re very pleased to hear that we were able to resolve the issue with your shirt quickly and fairly. Making things as smooth and stress-free as possible for our customers is very important to us.
We truly appreciate your trust and support.
Kind regards,
John Henric
Bra produkter
Alltid fina produkter på kampanj!
Lätt att beställa och grejerna finns på lager,
Snabb leverans
15 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej Göran,
Stort tack för den fina recensionen! Kul att höra att du uppskattar våra kampanjer, vårt sortiment och att beställning och leverans fungerar smidigt. Vi uppskattar verkligen ditt förtroende och hoppas att du fortsätter hitta nya favoriter hos oss!
Med vänliga hälsningar,
John Henric
Good quality Merino wool jumpers
Good quality Merino wool jumpers. Help by email was quick, polite and answered all my questions
11 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello,
Thank you for the kind review! We’re very happy to hear that you’re pleased with the quality of our Merino wool jumpers and that our customer service could assist you quickly and professionally.
We truly appreciate your support!
Kind regards,
John Henric
Fantastisk kundservice!
John Henric har en fantastisk kundservice: Snabb, professionell och trevlig! Min produktfråga löste sig i ett nafs.
8 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej Björn,
Stort tack för den fina recensionen! Det gläder oss verkligen att höra att du uppskattar vår kundservice och att vi kunde hjälpa dig snabbt och smidigt. Vi uppskattar verkligen din feedback!
Med vänliga hälsningar,
John Henric
Amazing customer service
Amazing customer service! Got a full refund when shipping was delayed and my clothing didn't come in time.
7 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello Max,
Thank you for the kind review! We’re glad we could resolve the situation for you with a full refund when the delivery was unfortunately delayed. We truly appreciate your understanding and hope to have the opportunity to serve you again.
Kind regards,
John Henric
John Henric
John Henric, asså, finns det något bättre än era T-shirts? Typ de bästa passande T-shirts på marknaden. Vad tusan för hemlighet har ni? Hur kan de vara så pass sköna. Jag får bara köpa fler antar jag ;)
2 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej Filip,
Stort tack för den fina recensionen! Det gläder oss verkligen att höra att du uppskattar våra T-shirts och framför allt passformen och komforten. Vi lägger stor vikt vid just dessa delar, så det betyder mycket att höra att det märks.
Vi hoppas att du fortsätter hitta många favoriter hos oss!
Med vänliga hälsningar,
John Henric
John henrik finns inget klädmärke jag…
John henrik finns inget klädmärke jag handlar på så mycket som er. Kläderna är dra men de olika reorna gör det värt det. Lyssna inte på hatarna! Ni förtjänar bättre bror
2 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej Erbol,
Stort tack för de fina orden!❤️
Det betyder verkligen mycket att höra att John Henric är märket du återkommer till. Kul att reorna dessutom gör det ännu mer värt! Vi uppskattar stödet enormt.
Med vänliga hälsningar,
John Henric
Bra produkter
Bra produkter. Snygga men lite dyrare än vad de borde va
1 september 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej Adam,
Tack för den fina feedbacken! Kul att höra att du uppskattar våra produkter och designen. Vi förstår samtidigt att priset kan upplevas som något högre, och vi uppskattar att du delar med dig av den synpunkten.
Med vänliga hälsningar,
John Henric
Absolute shambles for returns
The delivery of items was fairly painless, and the items were of reasonable quality. However we didn't really like the colour/shine of the ties for ourbridal party, so we sent them all back for a refund.
The refund process is absolute agony. Firstly, the returns portal didnt work so you have to manually request return labels. This required significant chasing. They finally send about 5 different pieces of paper for a single return, with a ridiculous level of complexity and no instructions. Once you finally get instructions from them on which labels go where, and manage to return the items, the next pain begins.
We had to chase repeatedly after it was shown the items were all delivered to their warehouse. After weeks of being told "sorry there is a delay" we are issued a refund for an amount about 20% of what we paid. Now chasing again 2 months after the items were returned, only to be given the same line "delays in processing at the warehouse".
Scammers. We
27 augustus 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello,
Thank you for your feedback. We’re sorry to hear that the return and refund process has been so frustrating and that you’ve had to chase us repeatedly.
We fully understand that a delayed refund is disappointing. There have unfortunately been delays in processing returns at our warehouse, but this is certainly not the experience we want our customers to have. Regarding the refund amount, we would be happy to review this further to make sure the correct amount has been processed.
We’re sorry for the inconvenience and appreciate your patience while we work to resolve this.
Kind regards,
John Henric
Beställde ett par solglasögon men efter…
Beställde ett par solglasögon men efter 3 månader var dem fortfarande inte levererade. Jag skrev många gånger m n de slutade svara. Till slut fick jag pengarna tillbaka efter att jag lagt ner timmar på att stå i telefonkö och maila. Sämsta upplevelsen från en företag jag har upplevt.
22 juni 2026
Review zonder uitnodiging
Antwoord van John Henric
Hej,
Vi beklagar verkligen den långa leveranstiden och att du behövt lägga så mycket tid på att kontakta oss. Det är självklart inte den kundupplevelse vi vill ge.
Vi är glada att återbetalningen till slut genomfördes, men vi har full förståelse för att det inte kompenserar för frustrationen och tiden du lagt ner. Vi tar din feedback kring både leveransen och kommunikationen på stort allvar och arbetar för att förbättra detta.
Med vänliga hälsningar,
John Henric
I ordered a suit in good time for a…
I ordered a suit in good time for a wedding, and it was confirmed sent well over a month ago. I received the parcel only to discover that it only contained the jacket. After weeks of waiting, the warehouse claims to have located and sent the pants several times, but are unable to provide tracking number. At this point I would expect a refund for the full suit as the jacket is also useless and we needed to buy a full other outfit.
20 augustus 2026
Review zonder uitnodiging
Antwoord van John Henric
Hi,
We’re truly sorry about this experience. We completely understand your frustration, especially given that you ordered the suit well in advance for a wedding and ended up having to purchase another outfit.
It is of course not acceptable that you received only the jacket and have then had to wait weeks for an update regarding the trousers. We also understand that the lack of a tracking number has made the situation even more frustrating.
Please contact our customer service team with your order number so we can review the case and help you with the best possible resolution, including your request for a full refund.
We sincerely apologize for the inconvenience and disappointment this has caused.
Kind regards,
John Henric
One of the best Price Quality clothing…
One of the best Price Quality clothing brands I know! Especially their Merino Wool shirts and Silk Cotton blend T-shirts. Perfect fit for me. Have gotten many compliments when I was wearing John Henric. Never had any issue with shipping to Belgium.
2 maart 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello,
Thank you so much for the kind words! We’re delighted to hear that you enjoy the fit and quality of our Merino Wool shirts and Silk Cotton T-shirts, and that shipping to Belgium has been smooth.
We really appreciate your support and hope you continue to enjoy your John Henric pieces.
Kind regards,
John Henric
Erreur de livraison ( envoie d'un colis…
Erreur de livraison ( envoie d'un colis d'une autre paersonne) et pas encore rembourser depuis presque 2 mois. Un service client avec des réponses inadaptées.
Probleme toujours pas résolu. On a l'impression d'avoir un robot avec des réponses toute faites en face de nous. Dommage car les produits sont sympas.
24 juni 2026
Review zonder uitnodiging
Antwoord van John Henric
Bonjour,
Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration. Recevoir le colis d’une autre personne et devoir attendre près de deux mois pour obtenir votre remboursement est bien entendu inacceptable.
Nous regrettons également que les réponses apportées par notre service client n’aient pas permis de résoudre votre problème et qu’elles aient pu vous donner l’impression de recevoir des réponses automatiques. Ce n’est absolument pas l’expérience que nous souhaitons offrir à nos clients.
Nous avons transmis votre dossier à notre équipe afin qu’il soit repris et traité directement. Nous allons faire le nécessaire pour que votre remboursement soit effectué dans les meilleurs délais et que cette situation soit enfin résolue.
Nous vous présentons toutes nos excuses pour les désagréments occasionnés et vous remercions malgré tout pour vos commentaires positifs concernant nos produits.
Cordialement,
John Henric
KOSTENPFLICHTIGER Rückversandt + Keine Umtausch
Ein Artikel war objektiv einfach zu groß. Ich habe immer die Schuhgröße 43 und hier waren sie geschnitten wie 45. Dan die größte Frechheit: Man kann den Artikel nicht umtauschen, sonder muss ihn KOSTENPFLICHTIG zurücksenden und einen neuen inkl. VOLLEN VERSANDTKOSTEN bestellen. Bitte kauft nichts von diesem Shop!!!! Btw. Für Reklamationen muss man 10 EUR zahlen, wenn sie meinen, dass die Reklamation ungerechtfertigt war!!??
10 augustus 2026
Review zonder uitnodiging
Antwoord van John Henric
Hallo,
vielen Dank für Ihr Feedback. Es tut uns leid, dass die Passform des Artikels nicht Ihren Erwartungen entsprochen hat und dass Sie mit unserem Umtausch- und Reklamationsprozess unzufrieden sind.
Wir verstehen, dass es ärgerlich ist, wenn ein Artikel nicht wie erwartet ausfällt und anschließend eine Rücksendung sowie eine neue Bestellung erforderlich sind.
Bezüglich der Reklamationsgebühr möchten wir klarstellen, dass diese nicht anfällt, wenn ein berechtigter Mangel an einem Produkt vorliegt. Reklamationen werden selbstverständlich individuell geprüft.
Wir bedauern, dass Sie mit Ihrer Erfahrung bei uns unzufrieden waren, und nehmen Ihr Feedback zu unseren Prozessen sehr ernst.
Mit freundlichen Grüßen
John Henric
Extremely disappointed
I am extremely disappointed with both the quality of the product and the way this issue has been handled.
I bought a green shirt that fit perfectly and looked great. After just one wash, following the care instructions on the label exactly, it shrank dramatically—from a medium to what is effectively small, it faded in color as well (Green Polo - Cotton V-Neck)
What makes this even more frustrating is that customer service acknowledged that this type of shrinking is difficult to avoid yet still refused to offer any resolution because it falls outside their policy. If you know your shirts are this prone to shrinking, why are they being sold without standing behind the product?
Paying 700 SEK for a shirt that lasts a single wear is completely unacceptable. I wasn't offered a refund, replacement, store credit, or even a goodwill gesture. Instead, I was left with an expensive item that is now useless.
I expected far better quality and much better customer service. This experience has completely undermined my confidence in the brand. To make the matter worse I was directed to Trustpilot for review since there is no possibility to leave the review on J.H site. Yet somehow there are plenty of 4- and 5-star comments on the item itself.
23 juni 2026
Review zonder uitnodiging
Antwoord van John Henric
Hello,
Thank you for sharing your experience. We understand how frustrating it is when a garment does not perform as expected, especially after following the care instructions.
That said, we would like to clarify that our assessment was based on the specific circumstances of the case and our product policy. A change in a garment after washing does not automatically indicate a product defect, which is why we were unfortunately unable to offer a refund or replacement in this instance.
We are sorry that the communication left you feeling that your concerns were not taken seriously. We do appreciate the feedback and take it into account when reviewing our products and customer service.
Regarding Trustpilot, the reviews shown there are independent and cannot be selected or controlled by us.
Kind Regards,
John Henric
Dressskjorter med Kina kvalitet
Betsilte to dressskjorter. Såkallet premiums kvalitet.
Dette stemmer overhode ikke. Den ene skjorten hadde fett merker på kragen/bryst. Viste seg å være flekker som ikke lot seg vaske bort. Den andre skjorten manglet søm rundt to av knapphullene. Styr klar, dette er absolutt verste Kina kvalitet. Stoff skal være 100 % bomull, men det minner mest om polyester.
Da dette ble reklamert, tilbydde de 500 kr. i avslag. Jeg svarte Nei. Nå har jeg purret mange ganger på retur QR-kode som virker.
Eksepsjonelt lite tilfredstillenede med elendig kvalitet og dårlig kundeservice. Styr klar.
13 juli 2026
Review zonder uitnodiging
Antwoord van John Henric
Hei,
Takk for at du deler tilbakemeldingen din. Vi beklager at du har hatt denne opplevelsen med skjortene og at kommunikasjonen rundt returen har tatt lengre tid enn forventet.
Vi ønsker samtidig å presisere at kvaliteten du beskriver ikke er i tråd med standarden vi forventer av produktene våre. Vi tilbød 500 kr i kompensasjon som en løsning, men forstår selvfølgelig at du ønsket å returnere skjortene i stedet.
Tilbakemeldingen din er tatt videre internt.
Med vennlig hilsen,
John Henric
Unacceptable product quality and failure to honor basic consumer rights
am writing this review to share my deeply disappointing experience with John Henric regarding both the quality of their jewelry and their subsequent handling of a legitimate product complaint.I purchased a gold-plated bracelet from their store. Within just 5 days of receiving the item—during which the bracelet was worn for a maximum of 10 hours in total under completely normal conditions—the gold coating significantly faded and deteriorated in multiple places. For a piece of jewelry to show such severe signs of degradation after less than half a day of cumulative, gentle wear is indicative of a fundamental manufacturing or material defect.When I contacted customer service to file a complaint, expecting a standard professional resolution, I was met with an completely unacceptable refusal. The customer service representative stated that the visible marks and fading were a "natural and unavoidable consequence of metal with a smooth surface." They subsequently denied the complaint, claiming it fell outside their policy, and offered the absurd recommendation that I should simply try to use the item "as gently as possible" in the future to avoid further damage. A piece of jewelry that cannot be worn for 10 hours without losing its finish is inherently unfit for its intended purpose.Upon pointing out the flaws in this reasoning, the customer support team (via an agent named Tilda) chose to completely disengage from internal conflict resolution. Instead of rectifying the issue, they abruptly closed the matter by stating that if I wished to pursue the complaint further, I could contact the National Board for Consumer Disputes.Under European consumer protection laws, any defect that manifests shortly after delivery carries a legal presumption of having existed at the time of purchase. The burden of proof rests entirely on the retailer to demonstrate abnormal misuse, which is impossible in this case given the 10-hour timeframe. Deflecting a valid, minor claim to an official government dispute board rather than issuing a simple refund or replacement is a highly unprofessional business practice designed to exhaust the consumer.I cannot recommend purchasing from John Henric. They sell substandard items that do not withstand basic wear, and they actively evade their legal obligations under consumer guarantee laws when products fail.
Edit: They basically told me to bounce, they never offerered an agreement.
28 juli 2026
Review zonder uitnodiging
Antwoord van John Henric
Hi Elias,
Thank you for taking the time to share your feedback. We are sorry to hear that you are disappointed with your experience.
We always aim to provide products of good quality and to handle all customer cases in a fair and professional way. We understand your frustration when a product does not meet your expectations, especially when the issue occurs shortly after purchase.
At the same time, all complaints are reviewed individually based on the information and documentation provided, and we follow our complaint process to ensure that each case is handled correctly. In cases where we are unable to reach an agreement, customers always have the right to have the matter reviewed by an external consumer authority.
We appreciate your feedback regarding both the product and your experience with our customer service, and we will take your comments into consideration as we continue to improve.
Kind regards,
John Henric
No customer service
No phone contact
Support service does not take incidences seriously, answering every 3 days with no useful information or willigness to help.
17 juli 2026
Review zonder uitnodiging
Shame
Never received tracking number on my order.
Support service replying every day without solving anything.
Money charged and no explanation
16 juli 2026
Review zonder uitnodiging
Antwoord van John Henric
Hi Miguel,
We’re sorry to hear about your experience and understand your frustration regarding the missing tracking number and the lack of a clear resolution.
Please contact our customer service team directly with your order number, and they will review your case and assist you as soon as possible. They will make sure your order status is checked and help resolve the issue.
We apologize for the inconvenience and appreciate your patience.
Best regards,
John Henric
One word….CRAP!
Utterly shocking customer service…between them and the courier they altered the town on the delivery address and it took weeks of arguing with them to get them to take responsibility that they hadn’t delivered the item I paid for…no chance on this earth we would use them again.
14 juli 2026
Review zonder uitnodiging
Antwoord van John Henric
Hi,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to deal with delays and confusion regarding your delivery address.
We take situations like this seriously and regret that your experience did not meet the level of service we aim to provide. We would like the opportunity to review what happened and see how we can assist further.
Please contact our customer service team with your order details so we can investigate the issue and work towards a resolution.
Thank you for sharing your feedback, and we apologize again for the inconvenience caused.
Best regards,
John Henric
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