Purchased an expensive cashmere sweater which quickly began to have little balls of cashmere after very little wear. I can no longer wear it out of the house. Very expensive mistake.
Bedrijf heeft geantwoord
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Support was inconsistent, i.e. sometimes slow to respond, sometimes fast and sometimes does not respond at all. Often impossible to reach by phone even after many attempts. Cashmere sweaters l... Toon meer
As I’ve only ever purchased in-store when visiting Elgin I can only comment on the staff and quality of goods themselves. Staff are super polite and welcoming whilst the knitwear is truly world clas... Toon meer
Visited Johnstons for a tour of the factory on 4th October, our guide was Carol, very well informed of the history and manufacturing process, right up to date. Learned so much from her. Great sense... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over two centuries of experience working with the world’s finest fibres, Johnstons of Elgin is renowned for luxurious, natural cashmere and fine woollen products, woven and knitted in the heart of Scotland. History and tradition are at the heart of our unique family business, and we continually push the boundaries of design and innovation to provide our customers with products of the highest possible standard. Our Scottish mills, where heritage equipment sits side by side with cutting edge technology, employ more than 1000 people. Our commitment to sustainability is at the heart of our brand’s values, and we have worked with natural, renewable, biodegradable fibres since 1797. We strive to reduce our environmental footprint year after year and have been honoured with the Queen’s Award for Enterprise for our work on sustainability. We are also proud to hold a Royal Warrant of Appointment as Suppliers of Tweed to HRH The Prince of Wales, recognising our high level of service.
Contactgegevens
Newmill Road, IV30 4AF, Elgin, Verenigd Koninkrijk
- +44 (0) 3442 252 252
- ecommerce@johnstonsofelgin.com
- johnstonsofelgin.com
3,3
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27 reviews
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Support is inconsistent
Support was inconsistent, i.e. sometimes slow to respond, sometimes fast and sometimes does not respond at all. Often impossible to reach by phone even after many attempts.
Cashmere sweaters looked really different in a real life. Especially the fit was not as sharp and smooth as it was presented on their website. Returned all sweaters because of that and left only scarves.
Return process was not very smooth. Took time and frequent follow ups.
Questions on 'return of goods' remained unanswered.
18 maart 2021
Review zonder uitnodiging
Great products and helpful customer service
I recently ordered a cashmere tracksuit from Johnston's of Elgin. Although the sizing on the website is quite a bit off and I had to return one of the items, I was impressed with how quickly the company dealt with my inquiry (picking up the phone without making me wait on the phone for ages and even calling me back afterward to resolve the issue!). It is a rarity these days that a company owns up to its mistakes and resolves them so quickly. I will confidently buy Johnsonts of Elgin in the future!
1 februari 2021
Review zonder uitnodiging
Fantastic hat and service
Very happy with the products I ordered and with customer service.
18 januari 2021
Review zonder uitnodiging
Woollen wonders
Love my Johnstons of Elgin purchases. Website was easy to order from and delivery was quick. Products nicely packaged as well.
7 januari 2021
Review zonder uitnodiging
Great quality. Fast and trustworthy customer service.
This was my third online order from Johnstons and the first time I had to return one of the items. The quality of the products has always been excellent, but this was my first experience of the post-sales customer service. I returned the item using the prepaid returns label which was included in the delivery box. Tracking showed it was received yesterday, and I received the refund less than 24 hours later! Fast, painless service in the middle of a Covid lockdown. Thank you for making it easy to deal with you online when it's not possible to get to the store - this experience has boosted my confidence about buying from you again in the future.
7 januari 2021
Review zonder uitnodiging
Bought a 3- ply cashmere crew neck…
Bought a 3- ply cashmere crew neck pullover. Superb quality, exquisite packaging and excellent customer service! The size chart is accurate. These guys could teach others to be efficient! Very, very professional! Will buy much more. Highly recommended!
14 november 2020
Review zonder uitnodiging
Just love for Jhonstons in all they do…
Just love for Jhonstons in all they do ❤️
2 november 2020
Review zonder uitnodiging
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