join-eby.com Reviews 

Trying to “re-schedule” or “cancel” a up coming order is not as easy as they try to make it seem. You cannot do it from within the account NO MATTER WHAT THEY SAY HERE ON TRUST PILOT. I’ve emailed the customer service team to cancel my account and if I do not hear back will have to resort to a chargeback-which is something I don’t wish to do but they are impossible to reach.

I DO NOT RECOMMEND THE SUBSCRIPTION

Terra Paige

I am obsessed with everything I have ever ordered from EBY! Their bras and panties are the best I've ever worn, I will never wear another brand again! Also, I love their mission and the impact my purchases make!

Amazing unique product in the world, wire free!!

These bras have been the best ones that I have found! They’re super soft, have no metal wires, and the colors are great! As someone with a bigger chest, these bras have been great! They offer me support and I don’t even feel like I’m wearing a bra! I also just signed up for their panty subscription and can’t wait to get my first box!

Barely notice I'm wearing a bra! I love feeling lifted but not constricted. The functionality is amazing. I can wear the same bra to work, a kids function, and a night out. I own three: support bra, only bra, and the wireless bralette. All wardrobe essentials!

I tried the sheer bralette and the only bra and LOVE them. These bras help me feel good about my size; I am 32-34 B and sometimes have gaps in the cup or extra fabric. Not only do I feel like these bra conform to my support needs but they make me feel confident. The only bra has no wires and has light removable cups depending on your needs. I’ve never had this kind of support with a no wire bra- it’s just amazing! The sheer bralette is so comfortable, beautiful and truly sexy (the husband likes it!). I want more colors! Thank you Eby!

Great product! Feels like second skin. The fabric is so soft and it's incredible how a product can provide so much support without having wires. The panties are also great, I wear them with my leggings all the time and they are completely seamless.

Obsessed! This is the best bras and undies I've ever worn. It is insanely comfortable, extremely versatile, and fits perfectly in my life. I feel more confident and supported, and that's all I really need! LOVE the subscription program, it's like they know exactly when I need it!

I am completely obsessed with the bralettes! They are silky soft and hold perfectly well even though it feels like you are wearing nothing at all. The sheer lines that are out now are gorgeous too and I cant wait to get my hands on more of these. 🩷⚡️ Thank you, EBY!

Most comfy underwear I’ve ever had.

Fabric is soft. It forms to the body. 0 uncomfortable you almost don’t feel anything. Just great.

I’ve ordered several items from EBY. Since signing up / membership I’ve noticed the undergarments do not fit after washing (following their instructions) moreover, I’m no longer able to afford such an expense. I’ve tried canceling my membership only to be able to “skip”my subscription. Later trying again to cancel I followed the instructions from the site using their Chat 💬 only to be told they were extremely busy & 15 minute wait time… fine I waited… Only to have an Error page pop up after 25 minutes of waiting started over! Yep, still waiting hours later. Decided to follow their instructions for emailing in regards of canceling membership. Still nothing!
Attached you will find the email I sent & screenshots from the “Chat” on EBY website.
Sent email : …….. @join-eby.com
I’ve spent the last 45 minutes trying to cancel my subscription. I went on your website & followed the instructions you gave. I waited over 25 minutes on the chat for customer service & then an error pops up and I had to start over! Attached are screenshots of the messages from your site. I have never had more difficulty canceling a subscription as I have with your company. I started following & ordering from eby because I liked what you stood for in helping other women… this experience is quite the opposite of what I understood your business to be about.
SCREENSHOT:
4 EBY Customer Care Bot
Hi, hope you're doing well! Leave us your email so we can get back to you.
Email *
Typed my email
Automated
4 EBY Customer Care Bot
How can we help you today?
Automated
1 would like to cancel my membership.
+
Type a message..
(4 EBY Customer Care Bot
Thanks for reaching out! Our agents are currently busy. Your wait time is greater than 15 minutes.
Automated
Wait for an agent
44 EBY Customer Care Bot
Thank you for your patience. We'll get back to you as soon as agents are available.
Automated
Type a message...
EBY Customer Care Bot
Thank you for your patience. We'll get back to you as soon as agents are avallable.
Automated
I've been waiting over 25 minutes to communicate with an agent. Then all of a sudden an error page pops up on your site.
Could someone please help me? I can nit afford my membership any longer. My husband passed away and my finances have drastically changed.

BTW… I’m still waiting for a response.
***Please do NOT get caught in their trap of a subscription/membership they claim to be easily cancelled or skipped!!! NOT my experience at all. There was nothing easy about this. However, it WAS very easy for eby to charge my account!

I ordered two bralettes and happened to get a pair of underwear free because they were having a sale. Neither of the bralettes nor the underwear fit and they didn't have my size to exchange. Because of sanitary reasons, they didn't allow me to return the "free" underwear I received because I opened the package. While I understand this policy, I was very frustrated that they CHARGED me for the underwear because the promotion became void when I returned the two bralettes.

This just seems like bad business practice. Why call something "free" if you would charge me for it anyway when you know I want to return it? It felt like when someone gives you a gift and asks to be reimbursed for it. They should have at least made this clear when I was checking out and purchasing these products.