SISTERHOOD Reviews 

254
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

A huge thank you to Maddie for her support when I mistakenly received an incorrect parcel from their warehouse! All delivery/return logistics were quickly sorted by her and the warehouse, and in the e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a few dresses which arrived and were all beautiful! Decided to keep 3 out of the four. I noticed a couple of days after arriving that there was a 25% reduction for the 10 year anniversary.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered 5 dresses and they arrived quickly and packaged well. I loved all 5 dresses but decided to keep just two of them as I couldn’t justify keeping all five. The designs and fit are really flatte... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Slow shipping and returns process, and dress felt incredibly cheap. Not sure I trust their small business/sustainability claims; feels like heavily marked-up fast fashion pieces. Size range is also ve... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

Clothing brand. Effortless pieces made sustainably


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

254 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,2

Alle reviews

(254)

48 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Do not order here from outside the UK

First of all, the sizing is really off (it was way too big). I live in the Netherlands and because of the Brexit, returning the package to the UK was really challenging. Multiple post offices do not even provide this service due to all the administration that is required. When I reached out to the SISTERHOOD, I found the owner not very helpful. She kept saying that returning the package should be easy. Well, it was not. Eventually, I succeeded to send the package back to the UK, but this cost me 53 euro… Moreover, since I did not keep the item I also had to pay the delivery cost of 10 euro. So, in total this cost me 63 euro. Never again.

17 november 2023
Logo SISTERHOOD

Antwoord van SISTERHOOD

Hi Lisa, We're really sorry for your difficulty in returning your package internationally. Due to Brexit there are a lot of difficulties sending within the EU. As a small brand, we can't afford to absorb all costs for customers as it would mean we couldn't continue running. We choose to pre pay all duties and taxes for EU customers, meaning that when you order from us, you don't pay anything extra on arrival of your items, this is something not a lot of brands offer and which we do as goodwill for our customers. We aren't able to claim the duties and taxes back either when a customer returns the items. So as an example on your specific order, we paid €108.67 to your local government to ship these items to you, plus we subsidise the shipping as the actual cost for the size and weight of your 2 coats cost around €45 in shipping. So already we've lost out on around €150 just to ship out the items, plus when they are returned we pay high processing costs to our fulfilment centre. To then have to cover the return postage, it would mean another subsidy from our side, one we simply can't afford. We provide a shipping address via our portal, where customers can then choose whichever courier is the most cost effective to return their items, as the taxes and duties have already been paid on the items, when you mark this as a return there should be minimal paperwork as this is already issued from our side to send the items out originally. Again I apologise for the experience, but hope you can understand a bit more about what expenses we also have to bare for this situation.
Love Sisterhood.

Beoordeeld met 5 van de 5 sterren

Beautiful quality and amazing customer service

Beautiful quality and the most amazing customer service - Eve was so quick to respond to my emails and went out of her way to make sure that my order arrived on time. Sizing runs a little large so if you’re on the petite side then definitely bear that in mind when ordering ☺️

16 augustus 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Great service

Great service! And love the clothes

7 september 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Beautiful designs and quality

Beautiful designs and quality, fast shipping.
Been shopping with Sisterhood since 2018 and will continue in the future.
Be careful with machine washing the items as most of them are made from modal/Tencel (which I love) but they shrink in hot water and high spins! (very gentle cold cycle or hand wash is best, the pieces are worth the extra care)
Love the brand!!

10 augustus 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Excellent all round

Excellent customer service thank you to Eve. The Mathilde dress is gorgeous and the fit is so flattering. Love the environmentally friendly packaging and all the care that Sisterhood put into being as ethically conscious as possible. Big thanks to Sisterhood. x

20 juli 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 1 van de 5 sterren

I really wouldn’t bother

I really wouldn’t bother. The sizing is completely off - I always wear a 6/8 and couldn’t even get the items over my head, whereas others were way to big on the bust. Additionally items aren’t made with premium materials and look like Zara. I bought an item in the sale. I returned as it didn’t fit and this was credited to a gift card. I’m now in a cycle of ordering more items that do not fit at all and having to return them. Each time I’m spending £5-10 on postage as they don’t offer free returns. I have literally begged sisterhood to just refund me credit but they are refusing. Gutted I ever bought anything from them - was just trying to make an ethical choice and it has really cost me. Wouldn’t recommend to anyone.

5 mei 2023
Beoordeeld met 5 van de 5 sterren

Timeless, classy pieces

I recently purchased the Winona Knit in Chocolate and its an extremely versatile, high-quality piece - great for the office paired with a blouse or for more casual lounging at home. Sisterhood is my go to website for clothes and I can trust them to always deliver on gorgeous, well made items of clothing

29 maart 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Quality over quantity

Sisterhood’s collections are small and stunning and the the quality of the garments is incredible. They have a good selection of basics and special pieces. I’ve always had a great customer service experience and never had an issue with shipping/delivery. Would 100% recommend investing in this brand x

9 november 2022
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Ordered a size too big in the apartment pants, loved them so returned for an exchange. Asked for them to be exchanged in time for my holiday and Eve went above and beyond and got it all sorted for me! Love the quality and fit of the trousers and I also have a knit sweater from here that is my favourite sweater!

1 juni 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

My go to place for summer dresses

My go to place for summer dresses! Every piece is timeless and I wear them again and again each summer. Delivery is super fast with minimal plastic packaging :)

31 mei 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Beoordeeld met 5 van de 5 sterren

I LOVE this brand

I LOVE this brand. Their clothes are perfect for a capsule wardrobe and are so elegant, high quality, and just gorgeous. Love love love.

4 mei 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Beoordeeld met 5 van de 5 sterren

I didn’t keep the items I bought as…

I didn’t keep the items I bought as they didn’t quite suit me but they were so well made and a really good service

19 april 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Beoordeeld met 5 van de 5 sterren

I have bought about 5 pieces from…

I have bought about 5 pieces from Sisterhood and have been impressed with each one. The quality is high and I feel confident that I will have these pieces for many years. Would definitely recommend

1 mei 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Beoordeeld met 5 van de 5 sterren

Great clothes and service

I ordered from them a while back and it was a super pleasant experience. Not only are the clothes to die for (the yana pants is SUCH a staple in my wardrobe now, can’t live without them). The quality is great and fit too. I also had a really good experience with them customer service wise, there was a mistake without shipping but they fixed it really quickly and even refunded me the shipping costs. Could t recommend more.

1 maart 2023
Review zonder uitnodiging
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Antwoord van SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Beoordeeld met 4 van de 5 sterren

Sisterhood is a really lovely brand and…

Sisterhood is a really lovely brand and has a great ethos. I ordered a few items from their sale, all the pieces are lovely, although I think for the full price price point could do with the materials being lined, they feel a little thinner than expected.

2 februari 2023
Review zonder uitnodiging
Logo SISTERHOOD

Antwoord van SISTERHOOD

Thank you so much for sharing your experience! We do line some items where we feel it's needed but for some of our dresses styles they come unlined as it would effect the fit.
Love Sisterhood

Beoordeeld met 4 van de 5 sterren

It is frustrating that you can’t return…

It is frustrating that you can’t return sale items. This wasn’t made clear on the website and I was given a gift voucher instead.

22 februari 2023
Review zonder uitnodiging
Logo SISTERHOOD

Antwoord van SISTERHOOD

Thank you so much for sharing your experience! We outline our returns policy online in our returns section and on each product page so that customers can hopefully see this clearly.
Love Sisterhood

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