Stephanie from Gerald Technologies customer service rep was easy to work with and resolved problem quickly. I use Gerald advance service they provide a good option for extra short term cash, and thro... Toon meer
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Lees wat reviewers zeggen
Stephanie was extremely helpful in resolving an issue to reactivate my account. She went above and beyond to help and it was absolutely appreciated! Approval amounts start low and a purchase using BNP... Toon meer
Bedrijf heeft geantwoord
Rod is very nice and he is also helping me with my question that I asked and I enjoy Geralds wallet app
Honestly I haven't had any real issues with Gerald. I buy a few items like I would anyway and then get a free transfer cash advance which is nice. Mark has been especially helpful during those time wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Alternatieve financiële diensten
- ook in
- Betaalservice
- Financiële instelling
- Niet-bancaire financiële diensten
Geschreven door het bedrijf
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contactgegevens
Verenigde Staten
- support@joingerald.com
- joingerald.com
4,7
Uitstekend
213 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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This is a total rip off
This is a total rip off. They hook you for buying overpriced overseas items then ask questions via email on incorrect products that they shipped.
Ordered twice from them. First order incomplete. Second wrong size item. Numerous emails back and forth without a conclusion to rectify their mistake. They even had the gaul to ask me if I "videoed" opening of the box.
Avoid this company at all cost.
18 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re sorry for the frustration you experienced with your orders and the back-and-forth while we worked through the issues. We have looked into your concern and we’re glad to see that your concern has since been resolved. We appreciate your patience throughout the process and your feedback, as it helps us identify areas where we can make support and order handling smoother.
Very good app
15 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for the kind feedback! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience with Gerald.
Mark was great at helping me with my…
Mark was great at helping me with my payment extension on my advance
18 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your experience! We’re glad Mark was able to help with your payment extension and make the process easier for you. We’ll be sure to pass along your kind words to him!
Mark was very straight to the point and…
Mark was very straight to the point and helpful with solving my issue with my repayment. Gerald is a great app when you need quick cash I would recommend!
17 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your experience! We’re glad Mark was able to quickly address your repayment concern and provide the straightforward help you needed. It’s also great to hear Gerald has been useful when you need a quick cash advance. We truly appreciate your recommendation!
I am so so appreciative of the cash…
I am so so appreciative of the cash advance process from Gerald , It truly is a. Game changer and assist with last minute issues that may come - Mark was amazing with assisting me with this process
16 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing such heartfelt feedback! We’re so glad Gerald’s cash advance has been helpful when unexpected expenses come up. It’s wonderful to hear Mark made the process easier and provided such great assistance. We’ll be sure to pass your kind words along to him!
Great customer service
Great customer service. The app is easy to use.
16 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for your feedback! We’re glad you’re finding the app easy to use and that you’ve had a great customer service experience. We appreciate you taking the time to share your review!
Markfil was so helpful with ny request
Markfil was so helpful with ny request. Quick and easy! Also understanding.
14 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for recognizing Markfil! We’re glad he was able to handle your request quickly and easily while also taking the time to understand your situation. We’ll be sure to pass along your kind words to him!
Antwoord van Gerald Wallet
Thank you for sharing your experience! We’re so glad Gerald has been helpful for you when you’ve needed it. We appreciate your support and taking the time to leave a review!
Always received items on time ~ never…
Always received items on time ~ never any problems.
11 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your experience! We’re glad your orders have consistently arrived on time and that everything has gone smoothly. We truly appreciate your continued support and trust in Gerald!
Great customer service by Mark and…
Great customer service by Mark and great free transfers. Very helpful
10 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for your kind feedback! We’re glad you’ve had a great experience with Mark and have found the free cash advance transfers helpful. We’ll be sure to pass along your appreciation to him!
I was approved for a $50 andance
I was approved for a $50 andance. Total transfer to my bank? $19.00! $19.99 subscription to Compass and 11.01 was added to the balance to their,"cornerstore.". The 11.01 is required to be able to access an advance! I do not give 50 fuks what the AP says the, $19.99 compass subscription is not a choice. I was never asked never offered anything. The terms read that EITHER cornerstore purchase OR Compass membership is needed to access cash advance option. Payback amount owed? $38.99 makes no sense to me...
2 september 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Hi there — we’re sorry to hear the experience was frustrating. Gerald combines Buy Now, Pay Later and Cash Advance services. You can use part of your advance to shop in our e-store or Compass, our AI-powered financial assistant, and after meeting the activation threshold, enjoy a free Instant Cash Advance transfer to your bank with no upfront payments, interest, or late fees.
You can choose to spend the full threshold in our store or split it between the store and Compass. Compass spending counts 2x toward the threshold, helping you reach it faster.
Unlike apps that charge subscription fees out of pocket, Gerald has no membership or hidden fees. We’re committed to improving communication and transparency. For more information, please check our Terms of Use or FAQ, or contact support@joingerald.com.
They are shady and greedy liars
They are shady and greedy liars. They somehow get access to other banking accounts from their app being on your phone. They need to be shut down
27 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re sorry to hear about your concerns, especially regarding your banking information and account security. We take privacy and security seriously, and we’d like the opportunity to look into what happened. We encourage you to contact our support team at support@joingerald.com with the details of your concern so we can review your account and assist you directly.
Jonas was great help with my account
Jonas was great help with my account
23 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your feedback! We’re glad Jonas was able to provide the help you needed with your account. We’ll be sure to pass along your kind words to him!
Markfil was very helpful and helped me…
Markfil was very helpful and helped me when I needed it.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for recognizing Markfil! We’re glad he was there to provide the help you needed when you needed it. We’ll be sure to share your kind words with him.
Mark was very helpful.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing your experience! We’re glad Mark was able to provide the help you needed. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to leave a review.
Mark was very professional and helpful…
Mark was very professional and helpful and I appreciate it
11 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for recognizing Mark! We’re glad his professionalism and helpfulness made a positive impression. We’ll be sure to pass along your appreciation to him—it’s always great to know his support was valued.
Five Star Experience
Mark has been insanely helpful on getting what I need when I need it. Not to mention how quick they are to refund if something goes wrong with your order!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing such thoughtful feedback! We’re glad Mark has been so responsive in helping you get what you need when you need it. It’s also great to hear our quick refund process has given you peace of mind when an order doesn’t go as expected. We’ll be sure to pass your kind words along to Mark!
The return messages are very slow
The return messages are very slow
6 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re sorry to hear that our response times felt slow. We noticed that our team has already assisted you with your concern, but if you’re still experiencing any unresolved issues, please reach out to our support team again so we can take another look and make sure everything is addressed. We appreciate your patience and feedback as we continue working to improve our support experience.
I really love this app it’s the best &…
I really love this app it’s the best & Mark has helped me out so much.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing such wonderful feedback! We’re so glad to hear you’re loving the app and that Mark has been such a great help along the way. We’ll be sure to pass your kind words along to him—we truly appreciate your support!
I contacted Gerald for help with a…
I contacted Gerald for help with a product and I spoke with Mark who was very efficient and helpful with all my concerns .
Thanks Mark !
Jill Zickefoose
6 augustus 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your experience! We’re glad Mark was able to address your product concerns efficiently and provide the help you needed. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your feedback!
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