Stephanie from Gerald Technologies customer service rep was easy to work with and resolved problem quickly. I use Gerald advance service they provide a good option for extra short term cash, and thro... Toon meer
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Lees wat reviewers zeggen
Stephanie was extremely helpful in resolving an issue to reactivate my account. She went above and beyond to help and it was absolutely appreciated! Approval amounts start low and a purchase using BNP... Toon meer
Bedrijf heeft geantwoord
Rod is very nice and he is also helping me with my question that I asked and I enjoy Geralds wallet app
Honestly I haven't had any real issues with Gerald. I buy a few items like I would anyway and then get a free transfer cash advance which is nice. Mark has been especially helpful during those time wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Alternatieve financiële diensten
- ook in
- Betaalservice
- Financiële instelling
- Niet-bancaire financiële diensten
Geschreven door het bedrijf
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contactgegevens
Verenigde Staten
- support@joingerald.com
- joingerald.com
4,7
Uitstekend
214 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Gerald Waller is a great app
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that up for me.
25 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing your experience — we’re glad to hear you’re able to order household essentials while accessing an advance when needed. It’s also great to know Jonas was able to help set up your repayment extension during an emergency. We’re continuously working to improve and provide the best experience for our users.
Quick response time
24 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear our quick response time made a difference for you — that’s exactly what we strive for. We’re continuously working to improve and provide the best service for our users. Thanks for your feedback!
Very helpful customer service
Ed helped me today with getting my new phone number updated so I could access my account. Much appreciated the help! Thanks for everything!
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing your experience — we’re glad Ed was able to help update your phone number so you could access your account again. We’ll be sure to pass along your appreciation to him. We’re continuously working to improve and provide the best service for our users.
Jonas helped me with my payment…
Jonas helped me with my payment extension
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing — we’re glad Jonas was able to help you with your payment extension when you needed it. We’ll be sure to pass along your feedback to him. We’re continuously working to improve and provide the best service for our users.
Customer Support is amazing
Customer Support is amazing, honestly. Super responsive and helpful. Jonas was very helpful and super responsive overall.
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We really appreciate you sharing this — it’s great to hear our support team was responsive and helpful, and that Jonas made such a positive impression. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
Gerald is so good I love it
Gerald is so good I love it, if you need an EXTENSION they’ll hook you up. And Jonas is as phenomenal at customer service
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We appreciate you sharing this — we’re glad to hear you love using Gerald and that Jonas provided phenomenal customer service while helping with your extension. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
My emails were answered in a timely…
My emails were answered in a timely response and they got the things done that I needed
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing — we’re glad our team was able to respond to your emails quickly and handle what you needed without delays. We’re continuously working to improve and provide the best service for our users.
Mark was great helped him quickly and…
Mark was great helped him quickly and efficiently thank you!
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing your experience — we’re glad Mark was able to assist you quickly and efficiently. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users!
Great customer service!
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear you had a great customer service experience — that’s exactly what we strive for. We’re continuously working to improve and provide the best service possible for our users. Thanks for sharing your feedback!
Antwoord van Gerald Wallet
Thanks for the shoutout — we’re glad to hear Markfil made a positive impression. We’ll be sure to share your kind words with him. We’re continuously working to improve and provide the best service for our users!
Gerard Did an amazing job at helping me…
Gerard Did an amazing job at helping me regain access to my account! By far the quickest service I have ever received! Top notch ⭐️
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing this — we’re glad Gerard was able to help you regain access to your account so quickly. It’s great to hear this was one of the fastest service experiences you’ve had. We’ll be sure to pass along your kind words to him.
Antwoord van Gerald Wallet
Thanks for your feedback— we’re glad Mark was able to help and provide the support you needed. We’ll be sure to pass along your feedback to him. We’re continuously working to improve and provide the best service for our users!
Jonas was very helpful with helping me…
Jonas was very helpful with helping me with an extension during my tough financial times. I will continue to use Gerald for years to come.
23 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing this — we’re glad Jonas was able to support you with an extension during a tough time. It means a lot to hear you plan to continue using Gerald for years to come. We’ll be sure to pass along your kind words to him, and we’re continuously working to improve and provide the best service for our users.
Helpful staff (Jonas) in getting an extension
Jonas was very helpful in helping me obtain an extension for repayment. Great service!
22 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing your experience — we’re glad to hear Jonas was able to help you secure a repayment extension smoothly. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users!
Very quick customer service
Very quick customer service. Emails came in right away. Gerard was great.
22 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear the quick email responses made a difference and that Gerard was able to assist you so well. We’ll be sure to share your feedback with him. We’re continuously working to improve and provide the best service for our users. Thanks for sharing your experience!
Gerald was very helpful I was currently…
Gerald was very helpful I was currently lock out of my profile they went above and beyond to help fix those issues thanks guys
21 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thanks for sharing your experience — we’re glad our team was able to help you get back into your profile and resolve the issue. We truly appreciate your kind words and are continuously working to improve and provide the best service fo
Getting my advance was easy
Getting my advance was easy. Rod was very helpful.
20 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear getting your advance was easy and that Rod was able to help you along the way. We’ll be sure to share your kind words with him. We’re continuously working to improve and provide the best service for our users. Thanks for sharing your experience!
Excellent and fast customer service
Excellent and fast customer service
21 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear you experienced fast and excellent customer service — that’s exactly what we strive for. We’re continuously working to improve and provide the best experience for our users. Thanks for sharing your feedback!
The best customer service Representative
Gerald was so patient, kind and knowledgeable in assisting me accessing my account. I am so pleased in the level of professionalism I received from Gerald. Thank you so much Gerald
20 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
Thank you for sharing this — we’re glad to hear Gerald was patient, knowledgeable, and able to help you access your account smoothly. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
Very helpful and responds fast great job
19 maart 2026
Review zonder uitnodiging
Antwoord van Gerald Wallet
We’re glad to hear you found the support helpful and responsive — that’s exactly what we aim for. We’re continuously working to improve and provide the best experience for our users. Thanks for your feedback!
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