Midi Health Reviews 1.272

I love Midi Health. My doctor is great and their customer service is amazing. Their team is always responsive and very helpful. I couldn’t ask for a better healthcare provider.

The clinician was very easy to talk to and made the experience simple. My insurance was accepted and I received my prescription the same day!

The (gyno) Dr is genuinely interested in hearing about my symptoms and asks questions to further understand my issues.

My clinician was very pleasant and knowledgeable. She answered all my questions and concerns and we were able to come up with a care plan that fit my needs.

I had my daughter at 31, and after that, my thyroid decided to stop working. I gained weight, they started throwing medication at me—adjusting dosages, having bad reaction until I was “in range.”
But even in range, I was chronically fatigued. My hair was still falling out. My skin was so dry that my heels were cracking and bleeding, no matter what lotion I tried.

The brain fog got so bad that I honestly thought my next step would be getting scanned for dementia.

I’ve always been a structured, capable person. I’m college-educated and have worked in the medical field—I knew something was still off. But every lab kept coming back “normal.”

I’ve adjusted my thyroid medication up and down. I’ve switched medications entirely. Still no relief. I asked about HRT. My gynecologist told me to ask my endocrinologist. My endocrinologist told me it was my gynecologist’s job. Back and forth—with no answers.
I was at a mental breaking point! I was going to give up!

Then I saw an ad on Facebook for HRT, and I decided to try it.

That doctor was kind. She listened. She believed me.
And I finally feel like myself again—for the first time in 7 years.

I’m sharing this because it matters. As women and as mothers, we deserve to be heard. We deserve access to up-to-date care and real solutions.

I was dismissed. I was gaslit. I was made to feel like I was overreacting or looking for something that wasn’t there. Because it literally was not, with those Dr’s!
Don’t give up. Keep advocating for yourself. Something so small as an Estrogen patch could be so life changing!

And to the doctor who finally listened—Thank You!!!!
For believing me.
For helping me.
For giving me my life back

Extremely disappointed that I thought I was seeing a dr when I was having problems with my prescription and getting in to see my own, she just wrote me the same prescription that I already have and told me to take it for another 30 days and she would check in. Well i have done 60 struggling days! She didn’t listen at all.

Although I love my clinician, I am going to have to leave midi. I have actually already messaged my provider this week to see if there is another way that I can see her out of this platform. Please take note and if you have insurance, please contact your insurance company. Either this company is downright being fraudulent or they have absolutely no one with experience working for them.
For the second time this company is deciding to bill my insurance under my providers NPI and she is a nurse practitioner. In my state, it is illegal for her to practice out of the care of a doctor or a medical company without a second provider NPI. After they do what they claim is their insurance check and verify you they send you bills which are much higher than what is allotted by insurance companies. Either they have no one with credentials or they are purposely doing this because most people sadly become frustrated, don’t understand their insurance, and just pay out-of-pocket. After they incorrectly bill your insurance they proceed to harass you to no end. They will text you and email you and alert you about bills when they have no one who understands the billing process or will answer any of your questions. Furthermore, when you do get an answer or you do get an alert, it is usually something completely wrong. In my case, I was already a week into a medication went out of nowhere I was messaged that I needed prior authorization to receive my medication. Do your research know your rights and if you like your provider, try to see them outside of this platform. You don’t need this stress of this place.

Very frustrating experience. I was a patient with MidiHealth since 2022 and had no issues using my UnitedHealthcare (Oxford) insurance. When I returned in December 2025, I verified my insurance through their system and re-submitted my card before booking my appointment.

No one informed me that my insurance would no longer be accepted.

Instead, I received a $150 bill marked as “self-pay” after the appointment. This is something that should absolutely be disclosed upfront so patients can make informed decisions.

What made the situation worse was the lack of communication. I called multiple times and left messages but never received a return call. Instead, I received delayed email responses every 24–48 hours, which felt dismissive and inefficient.

Overall, this experience showed a lack of transparency and poor customer support. I will not be continuing care with MidiHealth.

My MIDI experience has been fantastic. The virtual visits with my clinician have made me comfortable every step of my health journey.

Nikole was knowledgeable, a good listener, and very thorough. After reviewing my medications, she identified a link to increased blood clotting with one of them. She suggested a safer alternative along with a hormonal patch to get me comfortably through Perimenopause and set me up for my Menopause years. Thank you!

I just wouldn't recommend. These people are not trained.
I was over-prescribed & no accountability was assumed by the supposed NP.
Just disappointed and was duped by the ig ads👎🏿👎🏿👎🏿

I scheduled an appointment for Feb. 11 with one of their clinicians, to discuss perimenopause (which is supposed to be one of their main treatment areas). During the appt, the clinician was friendly and the initial conversation was fine. Toward the end of the visit I was notified that labwork would be ordered for me which also seemed fine.
However, when I logged in the next day to check the after visit info, it said that ELEVEN different labs had been ordered for me. For comparison, on my usual pcp visit the dr only orders like three or four max. There were no unusual symptoms to deal with either, just the usual peri stuff like fatigue and some night sweats. I e-mailed them to say that this was weird.
This was their response: "I want to assure you that your feedback has been escalated to our clinical and leadership teams for review so they can take a closer look at the concerns you raised. We take feedback like this seriously, as it helps us ensure we’re delivering thoughtful, individualized care for our patients." They then sent a second e-mail a few hours later saying they had looked over the labs and found they were medically necessary. OK, that's fine but it completely contradicted what they had said in their first e-mail.
I showed the second message to a friend, and she also agreed it was sort of a blow-off.
Maybe they're just understaffed right now, but that back-and-forth was enough for me to walk away. I'm not saying Midi couldn't work for someone else, but personally, I can't feel comfortable having blood drawn (or other bigger medical decisions being made) if the company isn't open to any questions about it. Kind of erodes my trust in them...

What made my experience great was the knowledge of the NP I spoke with.
She addressed all my concerns and made me feel heard.
I honestly felt pretty excited to start my HRT journey after speaking with her.
Finally relief for my moderate to severe symptoms.

I cannot get in touch with anyone from custo.wr support. Im pretty sure my dr has told me to get a different dr. She sent meds to my pharmacy without discussing dosage, timing or anything. I called customer support and never got a call back or an email. I've paid 250 for the consult, then paifd for meds. . If they try to make me pay 250 again ill go elsewhere.
I need so.eone to talk to me about the process of switching doctors

Amazing experience! Saw the NP from.the comforts of my home. Meds were called into my pharmacy and my insuywas billed. Very easy and my NP, Kristina, is the best!

Amazing experience!! I signed up and had my appointment the same day!! My NP asked questions, LISTENED to me , and since she had access to my previously done blood work, she was able to create a plan for me and prescribe meds the same day!! My only regret is not becoming a patient sooner!!!

These people are truly doing gods work over here. The care and attention they give, the way they listen, validating your experience and feelings. There is nothing like Midi. I am beyond grateful for this experience and I cannot stop telling everyone about it. Thank you 🩶

I am only giving the one star because my clinician was lovely. I must say I really liked my clinician Cynthia when I first started with Midi Health, she was caring, listened to me and truly wanted to help me with my health and goals. Then I was abruptly transferred to someone named Jennifer. Not a great fit, she was more concerned about sticking to the 15 minute time frame that is allotted to you for an appointment, then actually helping me. My largest frustration is having no access to a person to help with challenges that arise between Midi Health/Insurance Company/Pharmacies. Which cause delays in securing much needed prescriptions. When there is an issue you have no one to speak with and are directed to basically AI generated email stating you will hear from someone within 3-5 days. There has to be a better way to service clients especially when dealing with health issues and meds. As much as I was hoping this would be a better alternative to going to a doctors office, I am recessing and will probably go back to conventional medical care. Great idea, horrible execution!

Slow to respond to every message. Disjointed service. Asking me questions that they already have the answers for. Like what is the point of filling out an onboarding patient survey if they are going to repeatedly ask me those very same questions again? Not promptly forwarding prescriptions to the pharmacy. Not giving refills on something I need automatically every four weeks. So I have to reach out every four weeks and wait a painfully long time for replies. This company is so typical of modern 'customer service'. Seems like other people have had better luck for the most part. I have not done anything to make them treat me like a parasite, but that is how they treat me. I have always been patient, courteous and polite. Even in the face of way below average service.

Midi helped me more in ONE day than my PC did in 2 months! Easy to schedule, got an appt within a few days, and had a great provider who actually understood, and addressed my concerns, and provided a solution THAT day!!! Im so happy!!! I would recommend them over and over!!!!!