Midi Health Reviews 1.272

This group is an absolute joke! I'd give no stars if I could. I have wasted so much time with Midi Health.

Firstly, I spent 3 weeks trying to sort out health insurance because they repeatedly gave me the wrong details saying ti was in network but my insurance said it was not ... until Midi finally gave me the right numbers.

Then they cancelled my appointment less than 24 hours before the appointed time, I booked 3 weeks in advance. They only offered to reschedule 3 weeks later.

I had another appointment booked for one week later for another issue so waited for that appointment, which was today. I contacted their support after the first appointment was cancelled to advise of the issues and they said "My goal is to ensure that your March 26th visit goes exactly as planned so you can finally begin the treatment you've worked so hard to coordinate."

I showed up to the call today 5 minutes early as requested. I waited for 20 minutes after the appointed time and no one showed up.

I have wasted so much time for nothing.

The clinician was very informative, attentive and helpful. She knew exactly what I needed and was very supportive of my choice to take a hormone replacement therapy medication that was natural and not with too many side effects.

This was the WORST experience. All they care about is SET AN APPOINTMENT. You can't browse providers or see anything about them it's literally blind luck. How stupid is that?? Being able to choose a provider would be far more beneficial then getting assigned to someone that is not a good fit.

I didn't give my phone number bc texts are distracting at work, so my first appointment was cancelled "because I didn't confirm via text" well nowhere did it say you HAD to confirm via text but OK. so I added my phone number and had 14 TEXTS in the next 3 hours!!! The SAME TEXT over and over and over telling me to fill out the paperwork I already filled out. (oh and never once did I get any type of confirmation text, yeah ok)

An email to customer service asking why I was being harassed with nonstop texts to fill out paperwork that was DONE got me the answer of "oh just ignore it" how about MAKE IT STOP????

Visit with clinician felt rushed and technical and I absolutely did NOT feel heard or seen, I barely got to ask any questions or address my concerns. I hardly got to talk at all. it was a complete waste of time, I hung up the call and sat and cried for 10 minutes. I do not cry. ever.

I should have paid more attention to the red flags in trying to schedule and not be able to choose a provider and the relentless duplicate texts and just looked into another option. So incredibly disappointed bc after all the great reviews (which I now highly question) this was a total and complete failure. This literally broke my heart I had such high hopes for finally getting quality care.

It’s been a long time since I had a doctor or someone to hear my concern in my health. My body is changing since I turned 40 until now that I am 50 no one seemed to care about my concern. They always wrote it off as another woman in her crisis of health for order loan I was going through physical aches, no sleep, hair loss weight gain then no one was addressing kept adding all source of medication that kept making me sicker instead of better. I am very happy of my condition listening to me and my concern we address so much and just the first meeting.

If I could give them zero star I would. The practitioner was not helpful, her children were in the background make load noises downstairs in her home. She accused me of having high cholesterol from lab information from 2015… I’ve been trying to upload my current labs for a week now using their directions. No one has time for this.

Easy to schedule,
Technology worked fantastic,NP Listened to concerns attentively, went thru medical history throughly, sent labs and meds right away, easy to contact.

My practitioner is the best. She listens and believes me. She has helped me tremendously. I’m so happy I reached out and started. I highly recommend MIDI. My insurance covers it. This is the best thing I’ve done for my physical health and mental health.

I signed up for a MIDI appointment after watching videos and posts about HRT. However, the only option the doctor was offer me was birth control, which I have not done well on in the past. She refused to prescribe me any HRT. I've since gone to a local doctor, who prescribed me progesterone the first appointment and I've feeling great on that. I feel scammed by Midi. On top of that they're billing a mental health screening, which I did not ask for not receive.

Clinician was warm and friendly. She spoke to me where I could understand better what is happening in my body. It felt safe.

I would say your website is not great. The communication time needs to be improved. Someone needs to be held accountable for following up to make sure things get completed.

Easy access, consistent provider, thorough assessment and caring treatment. Could not ask for more!

I was told my generic appointment would be covered by my insurance, well it wasn’t. I called and their billing department does not speak with people. After leaving a message and sending two emails, they still have not addressed my concern. This false advertising of being insurance supported is ripe for a lawsuit.

They tell you that your visits are covered by your insurance company, they are not even though I was specifically told otherwise. You tried to speak with someone about your bill, they don’t speak to people, I put in two complaints and I’m still waiting to hear back. Incompetent service, and false advertising – ripe for a class action lawsuit.

Colleen was kind, knowledgeable and discussed data and facts behind what she recommended

The night before my appointment I was up for 24 hours experiencing symptoms of menopause that consist of insomnia, joint pain and , hot flashes. At 3 am I google searched MIDI and was able to schedule a new patient appointment for that same morning. My appointment was was convenient and I was prescribed hormone replacement medication, and was able to start them tha same day.

My Midi experience was extremely helpful in my menopause journey! I love that the clinician's are well versed with all the options in their tool bag vs a regular gyneocologist who has very little information. Midi is crushing it with the convenience of offering online video appointments, along with getting lab work done locally. A win, win for us busy women!

I specifically stated my purpose for seeking care through Midi upon signing up. I merely needed a continuation of a prescription (non-narcotic or anything like that) that I'd been successfully using for a decade. I figured I'd see what they could do for me as far as hormones go, as well. They charged me $500 total, refused the request that I stated upon joining, and gave me exactly nothing. When I asked them to waive the invoice, they refused and didn't even try to make it right.

Wow! What a great experience! The appointment was scheduled quickly and I met with a provider in a couple days! Appointment was thorough, and treatment plan was created and implemented immediately. I’m already sleeping well and feeling energized in just one day! Thank you!

I set up an account with his healthcare company for easier access to speak with a doctor. They don’t discuss with you on how much it cost to talk to a doctor, which is a bit sketchy. I received my first bill and the insurance that I have provided had an issue with that. The bill was $150 without insurance for one service. After getting my insurance corrected, they send the insurance company a bill and they received an $80 credit. I then received a notification that my new bill was ready and now my service that they’re charging me is $250 they subtracted to $80 and now my new bill is $170. This is a complete and utter scam. How can you charge me more because I have insurance.

My experience was amazing. Great doctor and she was so very helpful and I felt heard. So happy I found this platform to help me.