Midi Health Reviews 1.272

The process for HRT is easy. The Nurse Practioners have been really helpful. An area of improvement would be communication. It is not straightforward which portal to contact providers and I have not received answers to prescription questions, including refills.

My physician listened. I felt like I was talking with a friend that is going through the same thing I am, which made me feel comfortable talking about everything. She was eager to help get me feeling back to myself.

I started struggling with perimenopause symptoms around 37. I didn’t know what it was at that time and had many tests run. My PCP thought it was autoimmune which ultimately landed with a fibromyalgia diagnosis from at rheumatologist at 38 but those meds didn’t help and that diagnosis didn’t feel right. By that time my own research led me to perimenopause and I had every symptom. I went back to my PCP who sent me to my gyno. She said I was too young for perimenopause and recommended birth control. By that point I was overwhelmed and decided to try HRT through Winona. Finally by 40 my brain fog, night sweats and fatigue were better but after 6 months symptoms were coming back and Winona was sending the cream before checking in so I was getting stockpiled. I finally tried out Midi for more individualized care. I have never left an appointment feeling more seen or heard. The physician was phenomenal! By the time the call ended I had a text from my pharmacy that my Rx was ready and I have lab work to test the vitamins I’ve been questioning for months. I’ll be 41 next month and feel optimistic that this year will be much better than the past 4. I wish I started with Midi sooner! HIGHLY recommend!

The appointment lasted 15 minutes and she was not interested in going over my labs in order to determine if I needed hormone replacement or not. I felt she took a cookie cutter approach and was sending the prescriptions at the pharmacy as we were talking but never took a look at my labs. I was expecting a more personalized approach especially for a $250 fee. Very disappointed with my experience. My sister and my daughter are patients of Midi, they each have a different NP and their experience was better than mine, they are the ones that recommended Midi to me and are also surprised by my poor experience.

I truly wish I could leave a positive review, but unfortunately my experience was disappointing. The visit felt rushed, and the nurse practitioner prescribed a treatment that was ineffective, which ended up costing me money. I reached out afterward to request a different prescription and did not receive a response regarding the refill.
This feels like a one-and-done situation for me. It’s frustrating to feel like I would need to schedule and pay for another appointment to correct something that should have been handled properly the first time. Overall, the experience felt more like a money grab than patient-centered care.

Editing my review after correspondence with Midi. Midi has some serious technical issues and very slow customer service with no live human chat or phone call available. I had a telehealth appointment, that was the only option, and the portal crashed my browser. I relaunched and the connection was terrible. My clinician could hear me and see me but her screen was frozen and looked like an AI background.

She prescribed me two medications but my appointment summary and prescriptions were not updated until the following day, and only after I sent numerous messages across multiple platforms to get it taken care of. Because there is no live customer service with this company it is extremely slow to get a response which makes me feel really uncomfortable and un-cared for. I felt like my time was not respected.

Of course a bad review is the only thing that gets the attention of customer service. Great customer service should be the default, not something I should have to fight for. I've upgraded to two stars but so far I'm still extremely dissatisfied with this company. It's unfortunate that women have to go through so much just to get healthcare.

Midi offers timely and affordable HRT for women seeking help navigating the changes in Menopause. The Doctors have been caring, knowledgeable and eager to help based on my individual concerns and symptoms. The video calls are simple to schedule and very convenient.

First visit….. Provider knowledgeable and straight to the point. Only recommendation would be to not time limit first consult to 30 min to not feel rushed. Even extending an additional 15 min would help. Overall satisfied patient.

I was so excited to meet with a menopause specialist. Unfortunately my PCP was just as unhelpful as the Midi provider I saw. She prescribed the same medication my PCP already has me on. Which apparently is not working or needs to be tweaked because I don't sleep and feel terrible. No labs ordered, nothing. Would not recommend.

Karen Plaisir is an outstanding resource for anyone navigating menopause. Her expertise is clear from the first appointment, and she brings a thoughtful, patient‑centered approach to care. She listens closely, provides clear explanations, and offers practical strategies tailored to individual needs. The convenience of telehealth paired with her warm, approachable style makes each visit seamless and comfortable. I highly recommend her to anyone seeking knowledgeable, compassionate support during menopause.

Being heard when you’re suffering as a women whom is otherwise healthy in the eyes of providers is priceless. I’m tired being told my symptoms are “anxiety”. Thank you MIDI.

Monette and Midi validated my perimenopause journey and are helping me find relief! I'm so thankful for them because I had an awful time getting HRT support locally, even from doctors who were women! I'm so thankful for Monette and Midi!

The care from the Dr. was amazing, she was very attentive to my needs, answered every one of my questions & concerns as well as offering a plethora of suggestions & recommendations. The overall process & procedures, such as the virtual visit, setting up the appointment, etc., was a lot more easier than I thought! 10 out of 10!!

While the actual telehealth visit was great and the practitioner was fantastic, the site advertises itself as one that takes insurance. I uploaded my insurance cards prior to the visit the practitioner confirmed it, and I was then billed $280 as a self-pay patient.

I messaged Midi about this six days ago, uploaded my insurance AGAIN with this message, and never received a response, but today I received another $280 bill in the mail. I’m still being billed as self-pay.

Today I sent another message, attached my insurance cards to that message as well. We will see.

I wouldn’t trust this company to properly bill. With insurance this visit should cost somewhere around $40. I would just get in to see your regular provider instead of dealing with this.

Midi is wonderful resource for women navigating the challenges that menopause brings. I love being able to discuss my concerns within in the privacy and convenience of my own home. The treatment plans that my Midi nurse practitioner recommends have been very effective in reducing discomfort and improving my life.

It takes days to get a response back and I have scheduled 2 appointments in which the Dr did not show up. Very poor customer service

Mid Health’s telehealth experience has been outstanding. From scheduling to the actual appointment, everything was smooth, efficient, and easy to navigate. The virtual platform was simple to use, and I was seen right on time.

What impressed me most was how personal the visit felt, even through a screen. The provider was attentive, patient, and genuinely listened to my concerns. I never felt rushed. They explained everything clearly, answered all my questions, and made sure I understood the next steps in my treatment plan.

It’s rare to find healthcare that is both convenient and thorough, but Mid Health delivers both. Being able to receive high-quality, compassionate care from home made a huge difference for me. I highly recommend their telehealth services.

My experience with Midi Health has been a $1,334 administrative nightmare. After seeking care for specific symptoms, my labs were incorrectly coded as 'preventive screenings' rather than diagnostic. This error triggered a total insurance denial, leaving me with a Labcorp bill 320% above the market rate.

Since February 11th (13 days ago), I have sent numerous emails to Midi support to resolve this. Despite Midi being the owner of my records, support staff repeatedly asked me for information they already possessed and intercepted my attempts to contact my clinician. I finally received a Superbill confirming the coding discrepancy: the diagnoses for my visit do not match the codes for the lab order.

As of now, Midi has failed to correct the lab order, and I've asked for a refund since my visit has resulted in significant financial liability rather than medical care. I have filed a formal complaint with the BBB. Proceed with caution if you rely on insurance for your labs.

Lied and said my appointment was covered by my insurance. Even said so during my appointment. To later get a $200 bill. Prescription needed prior authorization and couldn’t get ahold of anyone to complete that. Wanted to push there website for the medication. Assuming they get kick backs for selling their own medication than allowing pharmacy to fill. Absolutely waste of time.

So many military male doctors cancelled my referrals because they do not believe that I had obstructive sleep apnea, they did not believe that I was in menopause or post menopausal, they shot me up with a third Covid shot, they made me take multiple pregnancy tests and then it took nine visits to get a doctor to actually diagnose my endometriosis, cysts, adenomyosis, etc and I have been overweight and not eating very much for four years. I exist on liquid protein diets. My A1C is controlled but my quality of living is nearly zero due to unbalanced hormones. I’m looking forward to lab tests instead of ingesting hormones and hoping they’ll take an effect. I’ve been without progesterone for six years and when I started it I grew by thirty pounds haha . I mainly came to midi because the department of veterans affairs was making me wait seven months to start semiglutide and I cannot keep doing life like this.