Jolie Beauty USA Reviews 

I have just received the smoke show palette and it’s gorgeous. I bought it mainly for the glitter shades and they are perfect. I paid for 1-2 days delivery and unfortunately it did take longer to arrive, but I now realise this is due to them being super busy at the moment with the Ozzy collection. I reached out to them and they were super helpful and refunded me the express shipping cost. Will be purchasing again for more gorgeous glitter eyeshadows!

Update: have had another palette and a highlight and they’re also perfect. Will be a repeat customer!!

I ordered two eyeshadow palettes, which going by the colours on the images on their website looked beautiful. When they arrived they were not only NOTHING like the colours pictured but the quality was shocking. No colour pay off at all and just a huge mis advertisement. I emailed customer service who informed me it was my fault for not checking their social media to see the differences. I even sent photos showing just how different the colours were. They then proceeded to ignore me. Awful company and awful products and even worse customer service.

I was so excited to order the setting spray because in the unbearable heat we have here I need a good setting spray. I ordered on 6/23/25 and it said 5 day delivery. Never shipped. I emailed the multiple times, and DM through social media and got no response. I contacted my bank to dispute the charges and got my money back.

My order was delayed so I contacted them concerned that an item was now out of stock, they said there was an error and it was now shipped. When it arrived I only got 1 out of 2 products. I emailed them and they ignored my first email and then replied to my second one with pictures of “my” order being packed (these pictures are blurry and I can’t actually confirm if it’s my address or not), all they said was my items were boxed and sent but my order arrived in a bag with no box and I have a photo of this and a video of me opening the order because it felt too little for what I should have got… so essentially they have called me a liar, and offered no support for my issue - just sent me their blurry photos and told me it was sent and were in my opinion very rude in their response. Save the hassle and don’t buy from them.

I ordered $150 worth of items with a promised 4-5 day shipping time. A week later I hadn't heard anything so I email the company. They say that one of the items in my order was out of stock. It certainly didn't say that when I ordered, but mistakes happen. They offer to replace with a different color or to ship the in-stock items immediately and just ship that item later when it comes back in. I opt to have the in-stock items shipped now as the order was for a rapidly approaching special occasion. Several days go by with no updates. I emailed them twice more over the course of 6 days snd still received no response or updates. I have now sent an email requesting a refund or I will initiate a fraud claim with my bank. The customer service is so bad that I'm pretty sure they're running a scam. Do not waste your time or money.

Edit: I have since filled a fraud claim with my card company and a stop payment. They are still trying to charge me! Stay far away from these scammers.

Fabulous make up brand.
Quality is perfect. Great colours and pigments.
Fast postage and delivery.
I recommend.

I bought 2 of the liquid lipsticks (Demise and Mi Amor). The colours of the lipsticks were great, especially Demise, however, the texture of the lipstick became uncomfortable and tacky as the day went on. I noticed the shade Mi Amor did the same thing.

While it's great that it's long lasting, it felt like a true battle to remove it at the end of the day and was just a very unpleasant feeling whenever my lips would Velcro together while wearing them.

Jolie beauty is the best website for alternative makeup I came across it on an ad on one of my social media platforms. Their customer service is excellent.

Absolutely stunning palette, pigmentation is second to none, highly recommend

I ordered 4 items from them, I really only wanted one item but threw in a few more to make the shipping worth it. 2 weeks later the package arrives and is missing the one thing I wanted, no they did not let me know in advance, no they did not refund me for the missing item. I contacted them and they said they were just going to wait until it was back in stock to send it to me. I'm moving and that would mean it would be sent to an empty house or somebody else. I asked to return everything and they stopped responding to my emails. 2 weeks after that they gave me a refund for the missing item. Extremely unprofessional, who runs a business like this?

Good quality products, beautiful colors, I love the eyeshadows palettes, they are amazing especially the glitters.
The delivery is a little bit expensive but that is a good brand!

I spent 75$ on an eyeshadow palette and it came smashed and the customer service never responded back to my email. Poor customer service

Commande de 3 articles en novembre 2024 ! Seulement 2 articles reçus à ce jour après de multiples relances pendant 2 mois. Commande non honorée à ce jour. Pas de numéro de téléphone pour les contacter. Les clients ne sont rien pour eux … Passez votre chemin, vous y serez de votre poche au final

Update my review, here is my original review:

Ordered, not received. Ordered things on preorder with a shipping date promised on the 10th March. It's now the 25th and I've had no order.

Everything is in stock on the website, so there is no excuse. Send out my order, or I'll be taking it up with the bank.

And my update:

I have now finally received my order after 4 weeks of waiting. The products are good, the colour choice in each of the palettes I had (vampyrism, Til Death & Spellbound) are really nice and from use seem to apply well.

It's just unfortunate that this whole experience has been tainted by the shocking customer service I received. At every point I have had to ask for information, there has been no communication from Jolie Beauty on anything that was happening. Products are in stock on their website, and yet I'm being told there has been an issue with their warehouse and they're actually not in stock? I was told on three separate occasions that my order would be shipped out that day, but then it never was. I emailed to ask when my order would ship out and got ignored. When I finally received a shipment notification, all communication suddenly ceased (not that there was much to begin with). It's really unfortunate that this is what I've had to go through for some palettes and I will unfortunately not be ordering again.

Ho conosciuto questo brand per caso grazie ad una sponsorizzata sui social, quando ho visto i loro prodotti è stato amore a prima vista e, dovendo comprare nuovi trucchi, ho deciso di provare i loro. Ho fatto un primo ordine a gennaio, che però è andato perso, ma il loro Servizio Clienti mi ha assistito in maniera impeccabile e hanno subito effettuato un rimborso. Ho deciso di riprovarci a febbraio, e fortunatamente stavolta è arrivato tutto. Ho preso due palette (Sorceress e Spellbound), l'eyeliner, due blush in polvere (Dusty Rose e First Date), due blush in crema (Fever e Crave), due matite labbra (Nocturnal e Tainted), due rossetti (Demise e Spellbound) e un piegaciglia. Le palette sono bellissime (anche se lo specchio della palette Sorceress è inutilizzabile perché tutto graffiato), i colori a prima vista sono molto belli e vibranti. Facendo qualche swatch ho notato che i colori matte e quelli shimmer sono molto pigmentati, mentre quelli glitterati non mi sono piaciuti perché i glitter volano dappertutto e alla fine è quasi come non averli messi. I blush in polvere sono molto belli (anche se First Date è un rosso più caldo di quello che sembrava nelle foto), anche i blush in crema sono pazzeschi, molto morbidi e si stendono benissimo. Molto belle anche le matite labbra (super morbide e pigmentate), l'eyeliner e anche i rossetti, anche se con questi ho fatto un po' di fatica a toglierli perché restava la macchia sulle labbra. Non mi ha fatto impazzire il piegaciglia, perché non sembra aver fatto molto. Tutto sommato comunque credo valga la pena provarlo, sicuramente comprerò altro!

Not very good quality. (Other than the moon highlighter palette, which is nice but the pans aren't very big.) The liquid lipsticks were incredibly drying and patchy. The pressed glitter palettes are absolute trash. I've had better versions for a fraction of the cost. Customer service ignore you. Not impressed at all and won't use them again. 0\5. Sad I wasted the money.

I love everything about Jolie Beauty which is why I’m a repeat customer. The palettes are beautiful and so well-thought out—I love how nearly all of them contain a white shadow and a black shadow since those shades are useful in all kinds of looks. It’s hard to choose a favorite palette, but both Spellbound and Sorceress are contenders. I also love the lashes! Jolie Beauty lashes are the most comfortable I’ve worn—the Elemental, Spiritual, and Luminous styles are my favorites, but there are so many styles that there’s sure to be one for everyone. Finally; I love the Jolie Beauty community. I love that Jolie herself interacts with people via social media and that the community is accepting and welcoming of all kinds of people. I judge companies by their values, and Jolie Beauty’s values are ones I choose to align with and support.

I've bought most of their palettes. The multichrome lip glosss & eyeshadows are gorgeous.

My girlfriend Absolutely loved her palette perfect product and worth the money. 10/10 recommend

Absolutely adore the eye shadow palettes. Phenomenal colour payoff and quality. You always get a great colour story with them too. The liquid lipstick don't budge either, but can be drying.