Atrocious customer support. 17 days to respond! Then a miserly 10% discount to order again albeit way too late! You would think a gifting company would be attentive to order errors and underst... Toon meer
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Lees wat reviewers zeggen
We received our paper promptly with care. They even went the extra mile to personalise a message to me and upgrade the delivery with no extra cost . Would definitely buy again in the future from them.... Toon meer
Bedrijf heeft geantwoord
Great product! We got a blue plaque as a going away gift to a friend, who absolutely loved it. I was pleased with the quality and speed of production. The delivery service that was used was not reliab... Toon meer
Bedrijf heeft geantwoord
I’ve ordered many items from Jonny’s Sister over time, and every single one has been absolutely perfect. The quality is always fantastic — beautifully made, thoughtfully packaged, and exactly as d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Jonny's Sister is your go-to for unique and personalised gifts that create a lasting impression. Our mission is to make gifting more meaningful by providing a diverse collection of bespoke items for every occasion. We specialise in crafting a wide range of thoughtfully designed products, from custom-made homeware to embroidered apparel, ensuring you find the perfect present for everyone you love. Whether you're celebrating a milestone like an 18th or 60th birthday, a christening, a new home, or a wedding, our collection has something special. We offer memorable gifts for him, her, mum, dad, grandparents, and even for babies and children. Our products include everything from personalised travel accessories and insulated cooler bags for the frequent traveller to bespoke letter cushions and gardenware for the home lover. We even have personalised kids animal jumpers and gifts for baking and sports lovers. Every one of our sentimental gifts is a unique creation, handcrafted with care. We use high-quality engraving and embroidery to ensure your gift is not only one-of-a-kind but also built to last. We are dedicated to helping you create a heartfelt gift that will be cherished forever. Explore our collection of bespoke gifts today and discover how easy it is to find the perfect gift for every special occasion.
Discover Jonny's Sister!
Geschreven door het bedrijf
- Jonny's Sister is your go-to for unique and personalised gifts. We offer a diverse range of items for every occasion, including bespoke accessories, homeware, and lifestyle products. Our collection features everything from travel bags and embroidered cushions to gardenware and amazing wedding gifts. We're dedicated to helping you create the perfect, one-of-a-kind gift that leaves a lasting impression.
Our Promise
FREE Delivery Worldwide
Yes – we offer free delivery worldwide!
Free delivery thresholds:
UK: Over £50
Europe: Over €130
USA & Canada: Over $100
Australia: Over $200
Hong Kong, China, New Zealand & Rest of World: Over $150
Tip: If your order is just under the threshold, adding one more item could qualify you for free shipping!
Contactgegevens
PO Box 9438, BH15 9HR, Poole, Verenigd Koninkrijk
- support@jonnyssister.com
- jonnyssister.com
Discover amazing gifts today
4,2
Goed
236 reviews
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DO NOT PURCHASE FROM JONNY'S SISTER
I made an order for next day delivery almost 2 weeks ago - an item that was due to be a present for my Father-in-law's 90th Birthday. I have yet to receive the item or an update, despite chasing through multiple emails and their chat function. It's entirely unacceptable and feels like I have been scammed. DO NOT BUY FROM THIS WEBSITE. I will be seeking further recourse.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
We're very sorry your order didn't arrive for the birthday, and for the lack of communication. We'll investigate what happened with your order and our support process. Thank you for your feedback.
customer service out of this world
I am writing to express my sincere gratitude and admiration for the exceptional customer service I received from Hayley. My friend had previously purchased a print from your company for me, which held immense sentimental value. During a recent breakup, my ex-partner refused to return it.
Desperate to replace this meaningful item, I contacted your company, despite seeing on your website that the specific print was no longer available. I was holding onto the deepest hope that it might be possible to reprint it, and honestly, I would have paid any amount to get that picture back.
Hayley was absolutely incredible from start to finish. She went above and beyond, putting in a tremendous amount of legwork for me. She was consistently kind, attentive, and incredibly understanding of the difficult situation I was in. I spent nights crying, and her prompt and empathetic email exchanges truly left me in disbelief at the level of your company's customer service.
Not only did Hayley manage to locate the print from your archives, but she also recreated it with the exact same personalization. What truly blew me away was that she did all of this as a goodwill gesture. Her act of kindness was extraordinary, and it made me feel so incredibly lucky.
Thank you again for such a positive and deeply meaningful experience.
14 juli 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
We're so grateful for your heartfelt words! It means a lot to us that we could help replace such a meaningful item during a difficult time. We're happy to hear that the support you received made such a positive difference. Thank you for sharing your experience.
My order was confirmed on June 29
My order was confirmed on June 29, I haven’t received it, haven’t received any updates. Have emailed and their email address bounces back. I have DM’d on insta and no reply and used their chat bot and nothing. So disappointed. Have lost out on money spent. Very annoyed. Will be reporting further.
16 juli 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
We are very sorry to hear about the issues you've experienced with your order and our communication channels. We appreciate you bringing this to our attention. We'll investigate the lack of updates and communication. Thank you for your feedback.
Antwoord van Jonny's Sister
Thanks for the review Sarah
Dreadful
Dreadful. We placed an order on 19th May for £136 (Order #JSN6834) which was required for an event today (29th May). Order hasn’t come, zero communication from them, phone permanently engaged, no replies to emails, contact form, Instagram account etc. If you are reading Jonny’s Sister can we either have our money back or can you let us know when we might expect delivery?
19 mei 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Claire,
Thank you so much for your review, and I’m truly sorry to hear how let down you felt. I completely understand your frustration, especially with placing your order for an important event and not receiving it on time, that’s absolutely not the experience we ever want our customers to have.
I’ve looked into your order and can confirm that it was delivered on 31st May. We did respond to your email confirming this, along with the tracking details, but I’m really sorry if our reply didn’t reach you or got missed.
Just to clarify, we don’t have a customer service phone line which is why you might have found the number appearing permanently engaged. We handle all queries via email and our contact form to ensure we can track and resolve them efficiently.
If anything is still unresolved, or if you didn’t receive your parcel as the tracking suggests, please do reach out to us again directly and we’ll make things right.
Warm regards,
Jonny's Sister
Extremely disappointed – no product, no communication
I placed an order with Jonny’s Sister on the 12th of May (Order #JSN6748) for a gift and, weeks later, I have still not received anything. I’ve emailed multiple times requesting an update and have heard absolutely nothing back. Email appears to be the only way to contact them, which makes the radio silence even more frustrating. I’ve also sent a message via Instagram, but again—no response.
This was meant to be a special gift and the complete lack of customer service has been incredibly disappointing. At this point, I have no idea if I’ll ever receive my order or a refund. I would not recommend this company at all based on my experience.
This was meant to be a special gift and the complete lack of customer service has been incredibly disappointing. At this point, I have no idea if I’ll ever receive my order or a refund. I would not recommend this company at all based on my experience.
12 mei 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Charlie,
Thank you for taking the time to leave a review, and I’m truly sorry to hear how disappointing this experience has felt.
I can see that we have been in ongoing contact via email, and your refund has already been fully processed and we always aim to reply as quickly as possible.
If you have any lingering concerns, please feel free to drop us another email and we’ll be happy to double-check anything for you.
Best wishes,
The Jonny’s Sister Team
Good Customer Service 👍
Have tried contacting them via website, Instagram, contact number and email address.
Have had zero response! Poor customer service! Purchased something for my wedding anniversary and still not received it nor even an update. Will not be using again!
*UPDATE*
I received an email from a member of the customer services team. Very nice person called Keny! They apologised for all the issues, offered me a % refund on the item and sent a replacement out straight away for next day delivery which I got the next day!
Product was very good and my wife loved it!
22 april 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Michael,
Thank you for your review, and we’re very sorry to hear about the earlier issue with your order. We completely understand how frustrating it must have been, especially with it being for such an important occasion like your wedding anniversary.
It’s great to hear that Keny was able to assist you and get things sorted quickly, ensuring you received the replacement item the very next day. We’re so pleased to know your wife loved the product, and we’re glad we could resolve the situation for you.
Thank you as well for updating your review — we truly appreciate your feedback and your patience throughout this process. We look forward to serving you again in the future.
Kind regards,
Jonny's Sister
I did not received my order and they are uncontactable
I have not received my order - according to Royal Mail the package was not labeled with an address so was unable to be delivered. I have tried numerous times to contact them via FB, email, and their website, and had no response. I found a telephone number but this is permanently engaged. Their sister company, the Koin Club, also appears to have closed down phone lines. Appears to be a scam.
23 april 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Stefanie,
Thank you for your review, and I’m really sorry to hear about the frustration you’ve experienced.
I want to reassure you that the address you provided at checkout was correct. We print the shipping labels exactly as the details are input during the checkout process, as our system is directly linked to the order information. It appears there was an issue with the Royal Mail handling of the parcel, which led to the delivery problem.
I can see that we reprocessed and shipped your personalised plaque with the correct details, including your name on the label, and it was sent via Royal Mail 1st Class.
Given the time that has passed, we trust the plaque has now been delivered. If for any reason you haven’t received it yet or need further assistance, please feel free to get in touch. We’re here to help.
Thank you for your patience.
Kind regards,
Jonny's Sister
Let the buyer beware
I paid for a gift on 1 April and despite numerous e-mails seeking information to support@ and customerservice@ I've had zero response. The gift is for a birthday this coming Sunday. There is no contact number and the landline quoted on other sites is out of service.
10 april 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi John,
We’re truly sorry for the delay and any inconvenience caused. We understand how important it was for your gift to arrive on time for the special occasion. I am pleased to see that you've already received your replacement, and we hope that helps make things right.
Please don’t hesitate to reach out if you need further assistance.
Best regards,
Jonny's Sister
Scam
Order a personalised jumper for my wife for mother day.
They never collected the vest or send me a label to send it to them.
£63 I paid for this item, I regret deeply not paying with PayPal as I will now need to claim this through my bank and it will take months to get my money back if I manage to get it back.
If you dont want the same experience, just avoid the company, unfortunately I believe the majority of us got to those reviews after purchasing and not before.
Take care, and avoid this scam.
Company mentioned the sent the instructions on how to deliver the baby grow, they didn't.
I asked them to return the money, they haven't answer the email neither.
There is no single aspect of the company legit.
One more time, avoid it.
14 maart 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Jorge,
Thank you for your feedback. We’re sorry for the confusion! To clarify, we do need you to send us the baby grow so we can incorporate it into the design of the jumper, as discussed. We've already emailed you with instructions on how to send it to us.
As mentioned on our website, customers are responsible for sending the items to us, and we do not provide return labels. Please, rest assured we are not a scam and once we receive the baby grow, we’ll get started on your jumper right away, ensuring it’s ready for your wife and making her Mother’s Day extra special. Please note, that if a chargeback has been opened with your bank, we will not be able to proceed with the order.
We truly appreciate your patience and look forward to creating something memorable for you!
Best regards,
Jonny's Sister
Over priced/low quality items
Quality is very poor for the price. I ordered a pink jumper with a cow and my daughters name embroidered. The jumper is really poor quality and so is embroidery. Would look else where especially if it’s a gift for someone.
13 maart 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
We appreciate you taking the time to share your feedback. We're sorry to hear that the jumper and embroidery quality didn't meet your expectations. We'll review this to improve our products.
The perfect 60th birthday gift
The Newspaper i order was for my dads 60th birthday and I had left it a little late to order (the week before!). However, it arrived within a few days and was absolutely fantastic. Im not sure what i was expecting but it exceeded my expectations. My dad also loved it so all round a great experience buying from Jonny's Sister. Highly recommend.
22 februari 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Thank you so much for your wonderful review, Jess! We're thrilled to hear that the newspaper made such a great 60th birthday gift for your dad and that it exceeded your expectations. It’s always fantastic to know that our products bring joy to special occasions. We really appreciate your recommendation and hope to serve you again in the future! 😊💕
Kind regards,
Jonny's Sister
******SCAM COMPANY*****
******SCAM COMPANY*****
Order never delivered. Only means of contact is via email which they never reply to. Posted on their Facebook page and instagram account to no avail.
Listed shop address doesn’t exist. Entry on Companies House is a shell company and listed address currently ‘To Let’.
25 februari 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Victoria,
We’re really sorry to hear about your concerns. We want to clarify that our listed address is for our studio, not a retail shop, as we operate entirely as an e-commerce business. We understand how this may have caused some confusion, and we sincerely apologise for any frustration caused.
We did reach out to ask for more details so we could assist further, but we’ve yet to receive a response.
If you would kindly contact us via email, we'd be happy to investigate further. We’re here to help and would appreciate the opportunity to make this right.
Best regards,
Jonny's Sister
Perfect gift and brilliant quality!
I ordered a blanket with my Grandma and Grandads surname as well as their wedding anniversary date. They were over the moon! Perfect gift & the quality exceeded my expectations. Very quick delivery too- I thought it would take much longer with the personalisation option I picked. Will be re ordering from Jonny's Sister.
Thank you!
30 januari 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Thank you so much for your lovely review Marta! We're so happy to hear that the personalised blanket was a hit with your Grandma and Grandad, and that the quality exceeded your expectations. It's fantastic that the quick delivery was a pleasant surprise too! We really appreciate your kind words and look forward to serving you again in the future. 😊❤️
Kind regards,
Jonny's Sister
AVOID
AVOID. Terrible company. Supplied a faulty product, wouldn't respond to emails, then said they'd send a replacement and have not, despite repeated attempts at contact. Requested a refund, again radio silence.
9 januari 2025
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Mark,
We’re really sorry to hear about your experience. We have already reached out to gather more information, but it seems we haven’t received a response yet. We’d love to investigate this further and resolve the issue, so if you could kindly contact us via email, we’ll be happy to assist.
We always aim to provide excellent service and are here to help in any way we can. We appreciate your feedback and hope to get this sorted for you as soon as possible.
Best regards,
Jonny's Sister
Terrible company don’t order from them…
Terrible company don’t order from them you won’t receive your item!! I ordered through a big high street store who they work with which I’m surprised they are still advertising their items. Ordered on the 20th of November and still haven’t received the item even thought they’ve told the high street store the item has been sent. I have received a refund now though. Avoid this company!!
20 november 2024
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi there,
We're sorry to hear about the issues you've experienced. We did reach out to request more details so we could investigate further, but we haven’t received a response from you yet.
If you could kindly contact us via email with more information, we’d be happy to look into this and assist you in resolving the issue. We always aim to respond to all enquiries and would appreciate the opportunity to make things right. We are pleased to hear that you have been refunded.
Thank you for your feedback, and we look forward to hearing from you.
Best regards,
Jonny's Sister
Never arrived. Avoid this company.
As with many other recent customers, I placed an order at the end of November but it never arrived. The company took ages to respond but eventually confirmed it had been posted and provided a tracking number. Upon contacting royal mail, they said the item had never been received by them. The company then claimed it must have been lost in transit. They have failed to issue a refund or send a new item out and don't respond to emails. Total scam of a company. AVOID!!
4 december 2024
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Jai,
We’re sorry to hear about the experience you’ve had. We did reach out previously to request more details so we could investigate the matter, but we haven’t received a response from you yet.
If you could kindly contact us via email with further information about your order, we’d be happy to look into this and assist in resolving the issue. We strive to respond to all inquiries and ensure our customers are satisfied.
Thank you for your feedback, and we look forward to hearing from you so we can make this right.
Best regards,
Jonny's Sister
Avoid this company, seems like a scam!
Ordered an item on 16th December well before their Christmas cut off date, and it never arrived. No contact from the company, despite reaching out through email and instagram. There is no way to track items either, they just show as ready to ship in the Shop app. Finally got a response via email on 02 Jan, and they tried to say the item had been "lost in transit". Based on all the other people experiencing the same issue in recent poor reviews, I very much doubt this is the case! I have now been refunded (waiting to receive the funds), but the customer service team seem unwilling to provide any compensation or actually dispatch the item to me, this was a Christmas gift so it was super embarrassing to turn up empty handed on Christmas day and now I need to find a replacement item (3 weeks after Christmas!) Avoid this company, they really seem like a scam.
Also the cake tin I ordered now has reviews stating the personalisation is just stuck on sticky letters, considering the cost this would have been really underwhelming so maybe it's a good thing they never sent it!
16 december 2024
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Chloe,
We’re really sorry to hear about your experience and completely understand your frustration. During the Christmas period, it’s unfortunately common for items to go missing in transit, and we sincerely apologise for the inconvenience this caused.
I can see that your order was shipped out, but due to the busy holiday season, it seems there were delays that affected delivery. We did offer you a refund or a replacement, as per our policy.
We appreciate your understanding that we can’t offer both a refund and a replacement, and we’re sorry that we couldn’t meet your expectations this time. If you ever need assistance in the future, please don’t hesitate to reach out, and we’ll do our best to ensure a smoother experience.
Thank you for your feedback.
Best regards,
Jonny's Sister
WARNING WARNING!!!!!
WARNING WARNING!!!!!! Do not use them!!!! I ordered a gift for Xmas delivery & nothing arrived! I have written to customer services 3 times & not a single reply. Truly awful and an absolute DISASTER!! No way of tracking service (it says to track by shop app but the headline always says your shipment is being prepared. I’m upset & out of pocket & gutted that my friend doesn’t have her special gift. No apology, no replies to email, I feel like I’ve been totally scammed. First time I’ve ever purchased online & received such bad customer service. Never again!
18 december 2024
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Jo,
We’re really sorry to hear about your experience, and we completely understand your frustration. It appears that your order was unfortunately lost in transit over the Christmas period, which we know is incredibly disappointing. However, we have already issued a full refund for your purchase. We truly apologise for the inconvenience this has caused, and we appreciate your understanding. If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
Jonny's Sister
Avoid. Useless.
Order never received, multiple emails sent to customer service who were non existent. Raised dispute with my bank and got the money back. Advise anyone else having issues to go straight through your bank, you won’t get help from these scammers. First time I’ve ever had issues ordering something online.
‘Johnnys sister’ whoever you are, I highly doubt your a ‘British based’ company. You’ve replied to this complaint today March 20th. You realise I left this complaint the 31st December? You think it’s acceptable to reply this late? basically 3 months later. Pretty much sums you up doesn’t it. Terrible company who should be avoided at all costs.
17 december 2024
Review zonder uitnodiging
Antwoord van Jonny's Sister
Hi Luke,
We’re really sorry to hear about your experience. We did reach out to you requesting confirmation of your address so that we could resend the order, but unfortunately, we didn’t receive a response. We always aim to resolve issues directly with our customers and we apologise if this caused any frustration. If you’d like to give us another chance, we’d be happy to assist you further. Please don’t hesitate to get in touch with us directly if you'd like to discuss this further.
Kind regards,
Jonny's Sister
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