Jon Richard Reviews 

Delivery took forever, and then when finally came, one of the items was crossed through and missing. No mention of a refund or it coming later on. No response from emails sent. No telephone number to call. Terrible company. Avoid at all costs.

Ordered a necklace in November and it's never arrived have sent emails and they don't reply, don't order from them there unethical,they take your money and don't deliver

Really wish I’d seen these reviews before ordering . I ordered a necklace on the 7th December . There has been no dispatch email and I’m beginning to think this company are a big scam ….. looking at the other reviews just confirms it . DO NOT BUY !!!

A bracelet I purchased broke. I sent it back following their instructions and they emailed to say they would issue a refund. No refund has ever happened. I have emailed many, many times and contacted them through social media but they are ignoring me. Absolutely disgusting to hold on to my money. Please never ever use this company. I’m shocked they can take like this. Will report to trading standards.

Appalling. Five days after ordering the item still hasn't been despatched, then I received a refund email with no explanation or apology. To do this the week before Christmas is unacceptable. I almost bought an alternative but it had increased by 33% since I looked at it when I originally ordered! With p&p at £4.95, I don't want to take any further risk with this company. Why on earth do they accept orders they won't fulfil?

Is a scam company, I placed my order and they took the money and never received anything. Stay away from this scam company

Purchased item over a week ago and has still not been dispatched and no response to email.

Jon Richard products are sold through other established retailers - purchase from there!!

Ordered an item 10 days ago and have heard nothing since. Sent countless emails and am being ignored, now having to go through my bank to get my money back. Stay away from this scam company

DO NOT BOTHER ORDERING ANYTHING FROM THESE COWBOYS i ordered a simply silver set via very (just as useless as these fools) and i ordered it over 9 days ago to receive absolutely nothing complete joke of a company both of them is was a present for my daughters mum in ireland so i now have to go and buy something else to post over there

Entirely wrong cheaper items sent to me, one of which are earrings, which cannot be returned. Jewellery is a personal choice and surely cannot be substituted, especially when purchased as Christmas gifts. I hope this will be resolved quickly, I am not a happy customer,

I have placed an order on fast delivery over 7 days ago. Still not received my item and customer service ignore your emails.

Fantastic looking at very fair prices, my girlfriend is made up with earrings and bracelet and i've spent much less than what I was budgeting for something that nice!

I ordered 3 sets of necklaces and earrings for my bridesmaids and for myself for my wedding not so long back, the necklace sent my bridesmaids neck and my neck green!

I ordered four necklaces which are so beautiful but the first one I wore broke within a few hours of wearing it and was lost, so I contacted customer service and they got back to me within a day, was so helpful and is sending a replacement.

It was a long time expecting my order more than 14 days and after that,a customer service informed me that my order has been lost in transit, bad experience with this company I will never buy from them again.

Nadia always pleasure to see and experience is outstanding

Great company! Lovely merchandise, very good value, outstanding customer service and a very user-friendly website. I wouldn’t go anywhere else now for my jewellery purchases!

my top secret place for jewellery which looks like its worth hundreds, my mum put me on them. diamond in a dozen <3

I placed an order for some jewellery on Friday 22nd July. After I placed the order the earring where reduced by 20%. I had not yet received my order so asked for a refund for the price difference but they have refused. Many jewellery companies, such as H Samuel, Ernest Jones, Pandora etc. refund the difference if the price is reduced within the returns window. I would save your money and buy from a decent company, with proper customer services policies.

Really bad quality jewellery. I Brought the disco ball earrings and the backs didn’t fit the earring properly, therefore they kept falling out, luckily I was at home but after replacing the backs the pin pulled away from the earring