JOOLS By Jenny Brown Reviews 

652
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Toon meer

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Beoordeeld met 5 van de 5 sterren

I bought earrings which are lovely and beautifully packaged. I got a lovely email from the owner Jenny thanking me for my order. Quick dispatch. Will definitely use again!

Beoordeeld met 5 van de 5 sterren

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Over JOOLS By Jenny Brown

Geschreven door het bedrijf

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Geschreven door het bedrijf

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

652 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(652)

96 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great company

Great company, i had a small issue, they sorted immediately no questions asked and even gave me a complimentary gift!

27 januari 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Kashif, we always resolve any issues

Beoordeeld met 5 van de 5 sterren

couple of days …

Speed from ordering to delivery was fantastic. And I was super impressed with the size of my parcel 🥳 very good disguise...

27 januari 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Good to hear Sheena !

Beoordeeld met 5 van de 5 sterren

I bought a ring for my partners…

I bought a ring for my partners birthday. Fast delivery. Stunning ring even nicer than the picture. The gift packaging was very pretty. My partner was so pleased with her gift. Brownie points for me. Will be purchasing again for future gifts. Very happy customer.

27 januari 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Joseph, hope to see you again

Beoordeeld met 5 van de 5 sterren

Excellent Service

Ordering was simple. I was kept informed about the progress of my order and it arrived promptly.
My order was exactly as described and was packaged beautifully. I would definitely recommend Jools.

27 januari 2025
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Antwoord van JOOLS By Jenny Brown

Thank Breda, we value your business

Beoordeeld met 5 van de 5 sterren

Drop earrings …

Great service arrived on time beautifully made look gorgeous great price

20 januari 2025
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks David, glad you are happy with the purchase

Beoordeeld met 5 van de 5 sterren

Beautiful jewellery

Beautiful jewellery, delivery very quick and got a real bargain in the sale 😀

7 januari 2025
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Antwoord van JOOLS By Jenny Brown

Good to get a bargain , great to hear

Beoordeeld met 5 van de 5 sterren

Jools communication is excellent I…

Jools communication is excellent I needed my purchase quickly and it arrived the day after

13 december 2024
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks Carl, communications is very very important when buying online

Beoordeeld met 5 van de 5 sterren

Great and reliable company

Bought the gold cross pendant absolutely stunning. Arrived promptly and included beautiful gift wrapping. Also included with my purchase were some complimentary earrings, which was a lovely surprise. Thank you will definitely be ordering again.

9 december 2024
Review zonder uitnodiging
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Thanks so much

Beoordeeld met 5 van de 5 sterren

Super service and quality …

I purchased a ring from this company the customer service was excellent, the staff were very friendly and helpful,also very polite .
the item was exactly as described if not better ,a stunning quality ring , postage was very fast ,
I would highly recommend this jeweller
Thank you 😊

11 december 2024
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Antwoord van JOOLS By Jenny Brown

Brilliant to hear Ruth

Beoordeeld met 5 van de 5 sterren

Great customer service!

I saw some earrings on the website the day before I went on line to purchase. Unfortunately the price on the previous day had been a mistake and the earrings were more expensive after the mistake had been rectified.
I rang Jools jenny brown and explained that I needed four pairs for my daughters. Jools were very kind and let me have the four pair for the price that had been put on line by mistake.
Very happy with my purchase. Also excellent customer service. I will definitely buy from Jools jenny brown again and recommend to my friends. That was.

9 december 2024
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Antwoord van JOOLS By Jenny Brown

Thanks For the review Carol.,we always aim to resolve any issue and have a happy customer

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, uses Royal Mail 24hr, had order delivered in less than 24hrs from point of sale

9 december 2024
Logo JOOLS By Jenny Brown

Antwoord van JOOLS By Jenny Brown

Glad you had a speedy delivery

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