JOOLS By Jenny Brown Reviews 

652
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Toon meer

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Beoordeeld met 5 van de 5 sterren

I bought earrings which are lovely and beautifully packaged. I got a lovely email from the owner Jenny thanking me for my order. Quick dispatch. Will definitely use again!

Beoordeeld met 5 van de 5 sterren

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Over JOOLS By Jenny Brown

Geschreven door het bedrijf

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Geschreven door het bedrijf

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

652 reviews

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4,9

Alle reviews

(652)

105 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Absolutely delighted

Absolutely delighted with the jewellery, very well presented and packaged and delivered very quickly we would recommend her excellent

23 april 2025
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Antwoord van JOOLS By Jenny Brown

Thank Bryan

Beoordeeld met 1 van de 5 sterren

I haven’t received any parcel so I…

I haven’t received any parcel so I would like a fall refund please it hasent been left with a neighbour thank you

10 april 2025
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Antwoord van JOOLS By Jenny Brown

unfair to leave a poor review without contacting us for an update

Beoordeeld met 5 van de 5 sterren

my experience at Jools by Jenny Brown worthy of Royal appointment…

my experience at Jools by Jenny Brown was five star plus in Customer Service quality of products price I’m being able to speak to someone, especially in today’s society of AI and automated answering where things are too mechanical scripted structured so going forward if you’re looking for that personal touch excellent customer service which is priceless there is nowhere else apart from Jools by Jenny Brown
Kindest Regards
A more than Happy Customer

10 maart 2025
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Antwoord van JOOLS By Jenny Brown

Thanks Sarah

Beoordeeld met 5 van de 5 sterren

Beautiful earrings

Beautiful earrings. Great quality and excellent personal service. Highly recommended.

10 maart 2025
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Antwoord van JOOLS By Jenny Brown

Thanks Morwen

Beoordeeld met 5 van de 5 sterren

I purchased a ring for my nieces…

I purchased a ring for my nieces confirmation. it was sent directly to Ireland. she received it a few days ago .she absolutely loved the ring mt sister sent me a video of thanking me and JOOLS for all the beautiful wrapped ring and free earrings thank you tools I will shop in tools in the future xx

11 februari 2025
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Antwoord van JOOLS By Jenny Brown

You are very welcome , we look forward to seeing you again

Beoordeeld met 5 van de 5 sterren

Jewellery arrived safely and on time

Jewellery arrived safely and on time, gift packing is lovely,I had chosen this bracelet for a birthday pressie and it is absolutely gorgeous would recommend I'm over the moon .

17 februari 2025
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Antwoord van JOOLS By Jenny Brown

Great to hear Mary

Beoordeeld met 5 van de 5 sterren

First class service and high quality…

First class service and high quality jewellery. A particular thanks to Natalie who went out of her way to answer my questions and find the perfect, beautiful bracelet for my partner. Also appreciate pulling out the stops to ensure a speedy delivery in time for Valentines. Highly recommended.

12 februari 2025
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Antwoord van JOOLS By Jenny Brown

First Class is what we aim for , thanks for ordering

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