Joybos 

Product is great just some damage in shipping so maybe it could be packed better. Not enough damage to prevent usage.

Product arrived dented and missing parts. Very poor quality.

I love our 6 tier shelving unit. My only issue is the doors swing. It’d be great if there was a magnetic stop. It arrived within 10 days and it was easy to put together. It is strong and pleasant to look at. I would buy this again!

This was my third one. Love them

I want these returned They were not heavy duty. One is damaged and the other one won’t work for my business. I ordered heavy duty and they are giving me a hard time about turning them. Terrible customer service

Had this item delivered to my studio unit. Went out and purchased quite a few dry goods to store on it. After coming home and putting the item together (every single piece of it, nothing is assembled), I sat down for about 2 minutes and that's when the entire cabinet fell over behind itself under the weight of the item that were put on the shelf? Called Joybos and they answer the phone "Hello?", I had to ask "hello, is this a company or individual since all you've said is hello", the lady was almost incapable of speaking English. She advised me to send an email to "surveys@joy***.com". I asked her multiple time why I would send an order claim to the survey email and she wouldn't answer, she would sit there for an entire two minutes while I asked this question and not respond. I asked her to spell it and she was so ignorant she could not spell the email she could not pronounce to me. I had to do my own research and come to find out, the email is service@joy***.com. She could not pronounce it nor spell it for me.

Sent the photos in and Joybos said I replaced the feet with wheels so they won't cover it. THEY SENT ME THE WHEELS WITH THE CABINET TO INSTALL ON THE CABINET, THE WHEELS CAME WITH IT.

They offered $30 for almost fatally injuring my children and when I pointed out the wheels they're denying me for were actually included and encouraged to be installed by including them, I've received no response from them. They did not include any instructions or disclaimers that installing the included wheels could lead to the cabinet falling over.

Then make accusations that I installed wheels when I wasn't supposed to lol.

Update: I did find 2 later emails in my Junk folder regarding the shipping issues. Fingers crossed the items now come. Will update accordingly. Note to Joybos. Would be beneficial for all to indicate anticipated ship times in a prominent place.

Still waiting for a reply from Joybos. I don't understand why they won't even reply. My multi-hundred-dollar order has been in transit for over 25 days.

Sent text below via email twice. No one (or vm) answers the listed phone number and the live chat isn't live.. just a form to fill out. Feels VERY much like a scam site. About to report them to my credit card company as well.

Email (with no reply) sent over a week ago.
"Placed a somewhat large order 12/10. Tracking info indicates it was to be delivered 12/31. Still have not received it. Tracking hasn't been updated since 12/20. Order #51323. No one answers your phone number nor your email (as I have attempted to contact you both ways). Please update me on the status of my order ASAP. Regards - Marie Johnson

I bought the 6 tier pantry organizer for a little over $400. Overpriced is an extreme understatement. The product is made in China, evidently so. Cheap thin metal with many parts needed to be bent back in place. There was no magnetic backstop like the picture and description showed. Plastic parts to hold the acrylic panels in place. I would pay maybe 25% of what they are asking for. Don’t be fooled by their seemingly legit website and product pictures. Complete garbage.

Did not know the product was from China. Pictures were so deceiving and they marketed the item as "heavy duty". When it came we were so disappointed and wanted to return it as fast as we can. Turned out, returning isn't gonna be so easy. First, they demand pictures and videos of the product. Even when I said the reason for return was just because the shelf was WAY TOO SMALL than we expected and there was no damage. And we were trying to find a return address to send the product back to and we can't find it anywhere in the label. Looks like this company makes it very difficult for customers to return products to them. And since the product I ordered is a 5 tier shelf and returns are not free, not only that I have to pay for return shipping cost it will also be a risk if I even try to return it and expect a refund. So we just have to keep the product and just remember to never buy from this company again.

An absolute scam of a site ordered a product in Aug 2023 and never arrived. Have been chasing for an update or a refund with no success.

Stay away !!!!!!

The website was easy to use and ordering was a breeze.

I would give this 0 stars but that isn't an option. The storage for the wardrobes arrived but are extremely cheap sheets of plastic that don't stack straight and certainly don't function as drawers. The set of approx 15 units has cost me over £300 for which I was looking forward to good quality items.

Easy order, prompt delivery, easy assembly. Product is good and sturdy.

Fraudulent business practices.
Paid for express shipping 5-7 business days, standard shipping was 10-15 business days. 66 business days for it to arrive. Was promised a refund that they dodged for weeks on end. The product arrived so mangled I was shocked, like it actually looks as though it was thrown from a building. All parts loose in a box screws and metals parts all bent and scratched and dinged the surface and huge metal chunks taken out of the material. Nightmare absolutely nightmare. Would attach photos if I could.

Scammers! What you think you’re buying is not what you get. The pictures of the pantry organizer is nothing like what you get. It’s cheap metal. Priduct arrived with damage to every metal piece in the box. Can’t assemble because of all the damage and it’s not even close to the one in The pictures

I placed an order on November 9th I have not received it yet and can get no update on where it is. I would never have purchased it if knew I would be waiting this long.

I highly recommend Joybos since I purchased a room full of stackable plastic storage bins with lids. They are so easy to assemble and so beautiful. Delivery took a few weeks but was well worth the wait! We are using these for all our Christmas decorations. We stacked 6 bins to the ceiling. Stored lighter decorations in the higher bins and the heavier things
like electrical wires, in the lower bins. It is so easily accessible now with front doors!! Love them!!

The shelves are dented and one of the legs are bent so the wheel will not screw into the unit.
Unusable

Good product. Delivery a little slow, be patient.

They responded late just bc of time difference overseas. Still have to respond on time.