Antwoord van JoyBuggy

Geüpdatet op 2 jul 2024

Hi Apple Sir,

Thank you for taking the time to leave your review. We take all feedback seriously, and it's essential for us to address any concerns you might have.

Regarding your comment on pricing, we'd like to clarify and investigate further. We currently do not handle transactions in SGD; our accepted currencies are USD, GBP, EUR, and DKK. This makes your situation unusual, and we are keen to understand and resolve any discrepancies you've encountered. (Please note 31 USD is around 44 SGD)

Could you please provide your order number or get in touch with our support team directly? We haven't been able to locate any communications regarding this issue under your name, and additional details would greatly help us in rectifying the situation. You can reach us at support@joybuggy.com or through our live chat on our website for a quicker response.

**Disclaimer:** It's important to note that recent changes on Trustpilot allow reviews without requiring an order number or verification of purchase details. We have made multiple attempts to contact reviewers for verification without success, leading us to treat such reviews as unverified. We encourage the community to provide feedback directly to Trustpilot concerning their review policies to enhance accuracy and accountability.

We're here to help and look forward to hearing from you to resolve this issue promptly.

Best regards,
Martin
Owner, JoyBuggy

Antwoord van JoyBuggy

Geüpdatet op 25 jun 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello,

Thank you for taking the time to leave a review. I'm sorry to hear that the PayPal fee was a point of frustration for you. We strive to keep our gaming prices as competitive and accessible as possible, and part of that involves navigating the costs associated with various payment methods.

To clarify, our average cost for processing PayPal transactions is between 7-8%, while other payment options only incur around 1%. This significant difference has led us to offer a range of over 20 alternative payment methods that come with no additional fees, allowing us to maintain lower game prices across the board.

We've considered several options to address the PayPal fees:
1. Removing PayPal as a payment option, which could disappoint many customers who prefer PayPal.
2. Increasing our overall pricing by 9-10% to absorb PayPal fees, which could lead to overall customer dissatisfaction.
3. Implementing a fee for PayPal users while keeping prices low for those who choose other payment methods.

After careful consideration, we chose the third option, aiming to balance affordability with payment flexibility. This decision was made to keep the base prices low for everyone, whether they use PayPal or not.

If the PayPal fee is a concern, we encourage you to explore other payment options we offer that do not carry any extra charges. We believe in transparency and choice, allowing our customers to select the payment method that best suits their needs.

Your feedback is invaluable to us, and we're continually looking for ways to improve our service. If there's anything else we can help you with, or if you need further assistance, please don't hesitate to reach out.

Thank you again for your input, and we hope to serve you better in the future.

Best regards,
Martin
Owner, JoyBuggy

Antwoord van JoyBuggy

Geüpdatet op 25 jun 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello,

Thank you for taking the time to share your feedback and for rating us with 3 stars. We're glad to hear that you find our site decent, but it sounds like our choice of words hasn't hit the mark for you.

We aim to keep our communication clear, engaging, and friendly, but it seems we may have missed the balance in your experience. We're genuinely sorry to hear that the phrasing used during purchases and correspondence has been off-putting for you. Your input is invaluable, and knowing this helps us review and refine our approach to ensure it aligns better with what our community expects and appreciates.

Could you possibly share specific examples or aspects of the text that felt cringe-worthy? It would greatly help us understand better and make necessary adjustments. We're here to make your experience smooth and enjoyable, and clearly, there's room for improvement.

Thanks again for your candid review. We're looking forward to evolving our communications and hope to provide a better experience that meets your expectations in the future.

Just write to us support @ joybuggy.com
Warm regards,
Martin
Owner, JoyBuggy

Antwoord van JoyBuggy

17 jun 2024

Hey there,

Thanks for dropping us a 4-star review! We're thrilled you managed to get your game, but it sounds like there were a few hurdles along the way. I'm sorry to hear about the snags you hit with account creation and purchasing.

I'm a bit puzzled about why you felt the need to start a second payment before receiving confirmation from the first. Did something in the process give you the impression that the initial transaction hadn't gone through? Any details you could share about what you experienced during checkout would be incredibly valuable.

We're always aiming to streamline and improve, and your feedback is crucial for that. It seems we didn’t hear from you at the time, which makes troubleshooting a bit like finding a needle in a haystack. If you could reach out and let us know more about what happened, it’d help us ensure a smoother ride for you and other gamers in the future.

Thanks again for your support and looking forward to getting to the bottom of this!

Best,
Martin from JoyBuggy

Antwoord van JoyBuggy

Geüpdatet op 22 mei 2024

Dear Lou

Thank you for sharing your feedback. I apologize for the inconvenience you experienced with your purchase of Ghost of Tsushima - Director’s Cut.

And again thanks for the update here. You can always just write to us on support @ joybuggy.com or use our live chat

Best regards,

Martin / Owner

Antwoord van JoyBuggy

23 mrt 2024

Hello Zarek,

First and foremost, I want to extend our sincerest apologies for the frustration and inconvenience you've encountered with your recent purchase of "JoJo All-Star Battle." It's clear from your review that we didn't meet the high standards we set for ourselves, and for that, we are genuinely sorry.

We appreciate you reaching out to us via email at 7:46, and I understand that the timing of our response at 10:02 wasn't as swift as you had hoped, leading to understandable disappointment expressed in your review at 9:43. Our aim is always to offer prompt and helpful support, and it seems we missed the mark in this instance.

Regarding the issue with your game key being listed as "back_order" and the difficulties with the 1-click Steam method, we have taken immediate steps to resolve this. I believe a solution has been outlined in our email response to you. We are eager to make sure this is sorted out to your satisfaction, so I kindly ask you to check your email and continue the conversation with us there. We're fully committed to resolving this matter and ensuring you can enjoy your game without further delay.

We understand that waiting for a response, especially when faced with an issue, can be incredibly frustrating. Please know that your experience has been taken to heart and we are looking into ways to improve our response times and prevent such situations in the future.

Thank you for bringing this to our attention, Zarek. We value your feedback immensely as it helps us to improve. We hope to have the opportunity to turn this experience around for you and restore your confidence in our service.

Warm regards,
The JoyBuggy Team

Antwoord van JoyBuggy

Geüpdatet op 25 jun 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello "asdfasdf",

First and foremost, I want to express our sincere apologies for the series of frustrations you've experienced. It's clear we've not met your, or our own, expectations this time around, and for that, we're truly sorry.

We encountered some unexpected technical difficulties with our chat service, which unfortunately coincided with your attempt to reach out to us. Our goal is to provide seamless and efficient support 24/7, and it's evident we fell short due to these issues, which also included product page inaccuracies regarding game availability, particularly with titles from Bandai Namco. We understand how misleading this must have been, especially with a game listed as "IN STOCK" and the subsequent confusion this caused.

We're in the process of reviewing all chats to ensure no customer queries have gone unanswered. If you are indeed a customer and you've used another name for your purchase, we kindly ask that you reach out directly through our chat now that it's back up, or via email with your order details. We want to make this right by addressing your concerns directly and assisting with any refunds or solutions you require.

Your feedback on the 'MY GAMES' menu and the website's user interface has been taken on board. We are committed to improving our site's functionality and ensuring all elements enhance, not hinder, the customer experience. Rest assured, adjustments will be made to better serve our gaming community.

We take your comments seriously and will use them to guide our improvements. It's never our intention to mislead or inconvenience our customers. While waiting for customer service responses is certainly not ideal, we hope for understanding during unexpected downtimes. Your patience in such instances is greatly appreciated, though we understand the frustration that led to sharing your experience on Trustpilot.

Again, we apologize for the inconvenience and the disappointment. Please reach out to us with your order details so we can resolve this matter to your satisfaction. We're here to ensure you get the gaming experience you paid for and deserve.

Thank you for bringing these issues to our attention. We hope to have the opportunity to turn this experience around for you.

Best regards,
Martin - JoyBuggy Team