I've been a long time customer and have been purchasing harnesses from you since your brand was called Pugs Life. You lost my business over a 20% coupon that you would not honor. I ordered two mesh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great harness designs! except the name tag area was to small for the tags included and my first order of 4 or 5 lighted harnesses was tightly bundled together with very little packing material. I ha... Toon meer
Bedrijf heeft geantwoord
I really like this harness - however, although she doesn’t seem uncomfortable, the straps still pinch at her armpits. She is boxer and St Bernard and has the very drastic deep chest of a boxer w... Toon meer
Bedrijf heeft geantwoord
We really like the quality of this harness for our Boston Terrier. It is a sturdy design. I did order a size to big for her and had to return. The company made it simple and quick to receive the new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Joyride Harness
Geschreven door het bedrijf
Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.
That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.
Today, we remain a tightknit family-owned business.🐶
USA Owned & Operated
Contactgegevens
Verenigde Staten
- help@joyrideharness.com
- joyrideharness.com
4,3
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Comment
Comment: I purchased a holiday harness in October. It was shipped to an incorrect address, but finally reached us here in Sarasota. Turned out the harness was too large so I initiated a return request which was authorized Dec. 8, and I returned the harness through the UPS store as instructed. I got a notice that the return was accepted, refund TBD. Meanwhile I had purchased a smaller harness at the full price because we wanted it for Christmas. Now I get a notice from Facebook that my return wasn't accepted because "the item no longer needs to be returned". WHAT?? You have my money AND my harness. This is fraudulent. You need to make this right. If you're not giving me a refund, then you need to return my harness, simple as that. Based on this experience, I would not recommend that anyone purchase anything from JoyRide Harness. Please tell me that a mistake has been made. I have documentation to support all of the details above. Awaiting your immediate good faith reaction.... Lois Bates
11 december 2023
Antwoord van Joyride Harness
Thank you for bringing this to our attention. We went ahead and processed a refund.
Excellent harness, went back for more!
Excellent harness. Cute, adjustable at chest and ribs, and a breeze to put on. Love it and went back for the marching seatbelt leash and collar—also very nice.
11 december 2023
Antwoord van Joyride Harness
Wow, we're over the moon to hear such positive feedback about our harness! It's always heartwarming to know our products are making life easier and more enjoyable for pets and their owners. Thank you again for your support!
Buyer beware. Harness chokes my dog. Terrible refund policy. Abysmal Customer Service.
The harness fits my dog but after numerous adjustments, the neck strap still chokes my dog. Terrible design. Tried to get a refund but the refund process is a joke and I could only get an exchange for more useless product form this company. I should have learned from previous experience with Facebook advertised items. Every single time I have purchased from there, it has been a ripoff just like this one. I'll stick to Amazon and other reputable markets from now on.
12 december 2023
It was easy to order and came in a…
It was easy to order and came in a timely manner .I do wish it had his name on it though
11 december 2023
Antwoord van Joyride Harness
Thank you so much for your feedback! We're thrilled to hear that ordering was easy and that your harness arrived on time. We appreciate your suggestion about including a name option—that’s a fantastic idea! While we don’t currently offer customization, we’ll definitely pass your idea along to our team for consideration.
Thank you for choosing us, and we hope you and your pup love the harness!
The product didn’t fit the dogs well…
The product didn’t fit the dogs well and your return policy is inadequate.
12 december 2023
Antwoord van Joyride Harness
We're sorry to hear this didn't work out for your fur baby. Please visit this link to request a quick and easy return or exchange: https://joyrideharness.loopreturns.com/#/
If needed, you can review our return policy in detail here: https://joyrideharness.com/pages/return-policy
Please let me know if you have any other questions!
We love this harness
We love this harness! It goes on and off so easily for our excitable puppy! He is comfortable and we have great walks.
10 november 2023
Antwoord van Joyride Harness
Thank you so much for your 5-star review! 🌟 We’re thrilled to know you had a great experience and truly appreciate your support. Your satisfaction means the world to us, and we’re so happy to have been a part of your journey with your pup.
If there’s ever anything we can do for you, don’t hesitate to reach out. Thanks again for choosing us!
Excellent product
Excellent product - better than the old ones; Looks like the sewing is stronger and the rings are better attached. The harness seems to be made a lot differently, and the material the harness is made of doesn't rub fur or hair off my dog's chest.
10 november 2023
Antwoord van Joyride Harness
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving the improved design of our harness. Your feedback about the stronger stitching, better ring attachment, and the fur-friendly material means a lot to us—it’s exactly what we strive for in every product update.
We’re so glad this harness works well for your pup and appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to continuing to serve you and your furry friend!
Harness is easy on and off
Harness is easy on and off, comfortable on my dog, very secure for walking and car rides, and wears well.
10 november 2023
Antwoord van Joyride Harness
Thank you for your fantastic review! We’re so happy to hear that the harness is easy to use, comfortable for your dog, and secure for both walks and car rides. It’s wonderful to know it’s holding up well over time.
We truly appreciate your feedback and are grateful for your support. Thanks again for choosing us, and we look forward to being part of many more adventures with your pup!
switched all 3 of my big dogs…
I’ve switched all three of my big dogs - 2 hounds and a bullmastiff over to Joyride harnesses because they are so easy to get on and off and the dogs cooperate better on walks than they do with just collars. Big girl tore the handle loose on hers a couple of years ago and Joyride replaced with no problem. Their customer service is great!
11 oktober 2023
Antwoord van Joyride Harness
Thank you so much for your kind words! We’re so glad to hear that all three of your big dogs are enjoying their Joyride harnesses, and that they’re making walks more enjoyable for both you and your pups. We’re also happy that we could help with the replacement when needed—it’s great to know that our customer service made a positive impact.
We truly appreciate your loyalty and your trust in us. Thank you for choosing Joyride Harness, and we look forward to continuing to serve you and your dogs!
Almost Perfect (Almost)
I love the harness. It is very nice. Very well made. And I love the little leash that attaches to it. However, if you're going to give away something free, the free item should work. I texted and I emailed about the light up tag That came with the harness not working, And I even submitted for a replacement. I've heard nothing more (except someone who wanted to chat while I was at work) Who didn't understand what the problem was apparently couldn't speak English. Not even joking. I am so done with trying to get this exchange that I'm going to try and solder the little board myself to make the lights work.
11 oktober 2023
love these harnesses
love these harnesses, they fit well they seem to be comfortable for the dogs, the company was great to work and delivery of the product was pretty quick, well constructed and sturdy, i now own two of their harnesses
11 oktober 2023
Antwoord van Joyride Harness
Thank you so much for your wonderful review! We’re thrilled to hear that you and your dogs are enjoying the harnesses and that the fit, comfort, and quality have been great. It’s fantastic to know you’ve had a positive experience with our company and that the delivery was quick.
We truly appreciate your support and are so grateful to have you as a customer. Thanks for choosing us for your pups, and we look forward to continuing to serve you in the future!
Antwoord van Joyride Harness
Thank you very much. We appreciate your feedback.
Yes they have a nice harness BUT they…
Yes they have a nice harness BUT they have zero customer service. They sent the wrong harness and literally will not help with an exchange. There
Is not one paper
in the package ( like with return info) and they do not have a number or contact info They respond to. On the other hand I have never received more SPAM from a single company ever and I asked them to stop by responding to their spam. Doesn’t matter bc they do not have 2 way communication! They are so much trouble as a company that they are not worth dealing with!!
This is their only and repeated response and this is as far as you’ll get:
“Thank you for contacting us! Your message has been received and will be reviewed by our support team for assistance. But maybe I, Dog Bot, can fetch the right resources for you and help out ahead of time like the goodest doggo I am. 🐾”
9 oktober 2023
Review zonder uitnodiging
Antwoord van Joyride Harness
We can definitely get an exchange set up for you. You'll just need your order number and this link: https://joyrideharness.loopreturns.com/#/
For your reference, we do have two size charts available on this page but if you have more questions on sizing, don't hesitate to ask: https://joyrideharness.com/pages/size-chart
Best harness ever!!
By far the best harness I've ever used. Great quality and fit. Will buy again in future.
11 september 2023
Antwoord van Joyride Harness
Thank you so much for your amazing review! We’re thrilled to hear that you consider our harness the best you’ve ever used. It’s wonderful to know that the quality and fit have worked so well for you.
We truly appreciate your support and look forward to serving you again in the future!
The most important thing is that my dog…
The most important thing is that my dog loves it! I love the super cute pattern!!!
11 september 2023
Antwoord van Joyride Harness
Thank you for sharing your experience! We’re so happy to hear that your dog loves the harness—that’s the best feedback we could hope for! And we’re thrilled you’re enjoying the cute pattern, too. Here’s to many stylish and happy walks together!
I wish the front velcro strap was…
I wish the front velcro strap was reversed do that the velcro was on the ther side of the strap
It is difficult to fol it n the dog to attach it the way it is
11 september 2023
Antwoord van Joyride Harness
Thank you for your feedback! Our harness is designed with a front velcro strap that secures on the inside for added security, ensuring your dog stays safely in the harness. Once adjusted to the perfect fit, the velcro strap doesn’t need to be reopened each time—just fasten it initially, and you’re all set for easy use afterward. We appreciate your input and hope this helps make using the harness even easier!
Sheepadoodle proud
How great and the ease of fitting the harness on my dog. Love the three rings, especially for a dog who likes to pull
11 september 2023
Antwoord van Joyride Harness
Thank you for sharing your experience! We’re thrilled to hear that fitting the harness on your Sheepadoodle has been a breeze and that you’re loving the versatility of the three rings—perfect for managing those enthusiastic pullers! Wishing you and your pup many enjoyable walks ahead!
My dog can take the harness off and it…
My dog can take the harness off and it is on securely with little to no room. She twists around and pulls out of it almost like what could be describes as a person taking a shirt off.
11 september 2023
Antwoord van Joyride Harness
While we cannot guarantee it's Houdini-proof as some dogs are just too clever for their own good, it should be very hard to escape out of if properly sized and fitted. Proper fit is key and sometimes it isn't just about tightness, but also strap placement for your dog's individual shape. One minor adjustment can make a very big difference. Please review this blog for important Joyride pro-tips when fitting your fur baby for ultimate security.👉 https://joyrideharness.com/blogs/news/avoiding-the-slip-joyride-harness-customer-testimonials
For a true escape artist, you might also consider a "safety strap" or "safety cord" option that attaches to a collar and the leash for added security for wriggly pups. It's just a backup safety precaution that you can pair with our harness for peace of mind!
I received the wrong harness
I received the wrong harness
I received the original version and I paid for the 2.0 version.
I could not call you to explain.
I never received a return envelope to send back the incorrect item. UN
10 september 2023
These are my favorite harnesses
These are my favorite harnesses. I have bought them for my dogs when they were puppies through adulthood. I haven't had to replace the oldest one yet after 5 years of use.
11 augustus 2023
Antwoord van Joyride Harness
Thank you so much for your wonderful feedback! We’re thrilled to hear that our harnesses have been your favorite from puppyhood to adulthood and that they’ve held up so well over the years. Your loyalty means the world to us, and we’re so glad our harnesses have been a reliable part of your dogs’ lives. Here’s to many more years of happy adventures together!
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