Judopay Reviews 57

We have been with Judo Pay for quite a few years now and the service is always exceptional. We must mention Guilherme Ferreira who goes above and beyond to help with any issues or queries.

Naia at customer support has been of a great help! She helped me with information regarding refunds and disputes and I just managed to get this resolved.

Excellent always top service

Naia Munoz Gonzalez has been so helpful with all our queries! She's very quick to assist and respond. She's a gem! Thank you, Naia!

Great overall service. Customer services respond very quickly and very helpful.

We moved over to Judopay to take payments from our Customers and have to say the switch has been extremely smooth, with Sam Brant helping us every step of the way. Sam responds quickly to answer any query we may have. We are very impressed with the service we have received.

Sam was extremely patient, recognising that this was new territory for us, and responded quickly to our questions - even if he had already answered them! Thank you, Sam.

Kat Robbins has been an absolute superstar since taking over our account. Her communication skills are exemplary and nothing is too much trouble.

very happy with this platform, it integrates with Barclays to take card payments which supports our business needs. Samual Brant has been a great help

Superb payment gateway. They work with acquirers on an Interchange+ basis.

Special thanks to Samual who was amazing, I initially wanted to apply to Amex through Judopay, but instead he pushed me to try and apply to Amex directly and link my Amex MID to Judopay. This saved me money in the long run, as I got a great fee deal from Amex that I could not have obtained using a blended application. It's not every day that a salesperson takes your interests in mind, especially when nothing is available to them in return (Amex don't make Judopay money).

Mention to Ganya as well, who was responsive and helpful during the underwriting process, as well as to test the set-up and fix the limited number of initial issues.

If I had to mention one drawback, it seems a bit hard to deal in multiple currencies, unless mistaken you need to get one separate MID for every presentment currency (and pay a set-up fee), when the big names in the processing industry integrate multi-currency seamlessly.

We've been working with Judo Pay now for a number of years and have had a very positive experience. Judo Pay have help us to tackle and overcome any payment errors that we experienced. Gui, Tomek and Joe have been gone above and beyond to ensure that our customer experience is second to none. They offer excellent customer support, are highly reliable and have competitive transaction fees.

Have been working with Judopay for the past 2 years and the support from Samual Brant and Guilherme Ferreira has been outstanding. Handling any issues or questions we have about payments and solutions are second to none. They are a real credit to JudoPay.

Great Account Management
The team have been very supportive with the switch over to Judo pay from our historic provider and we have saved ourselves money making the change. The system is intuitive and easy to use and the reporting is clear and useful.

Our account manager Rebecca Depczynski makes all the difference. Her overall management is impeccable - regular check ins, fast response times on any form of query and quick resolutions when needed. Her depth of knowledge, proactivity and willingness to help makes working with Judo a pleasure.

We’ve had a very positive experience with Judopay. Guilherme and Sam have been fantastic—always quick to respond to emails and happy to arrange Teams calls whenever needed. Their responsiveness and professionalism make working with them a pleasure. Highly recommend Judopay for their top-notch customer service and support!

Naia in customer support was incredibly friendly helpful in helping me set up the account properly, the portal itself is straightforward and easy to use!

we have experienced a very professional and pleasant services especially with Samual Brant, who has been very helpful and professional to the highest standards.

Conscientious customer service with quick responses and willingness to help is a breath of fresh air! All of the team from Judo have been brilliant and go above and beyond with their help. Judo offers a great payment platform and highly competitive pricing and their developers were on hand to make the change seamless.

From onboarding with Sam holding our hand through the process and Guilherme taking over to manage the account, our experience has so far been fantastic.

We have used Judopay for many years now. The intergration for card payments is excellent and the customer service is very good. Guilhermeice is always on call when you need him.

We transferred from Datacash a few years ago, the onboarding was very efficient and seamless. Since that time the processing has been error free, and most importantly any questions that come up are dealt with very efficiently by the help desk. So from onboarding by Kim Reynolds to day to day backup - the experience has been excellent.