I have a Juice Power Bank that became dangerous within a month of it's warranty expiring (venting noxious fumes while in use). Contacted customer service last week (Monday or Tuesday) to let them k... Toon meer
Bedrijf heeft geantwoord
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I have not received my Item yet. I've paid postage, then received a request for extra postage to release the said item. Have tried to contact this company with no response. Not very happy.
Bedrijf heeft geantwoord
I purchased a juice powerbank and on receipt it did not work only a few days after getting it. It was rather strange. Anyway as it was an online purchase once I provided the relevant information, a re... Toon meer
Bedrijf heeft geantwoord
About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Contactgegevens
Haslemere Way 10, OX16, Banbury, Verenigd Koninkrijk
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Gemiddeld
312 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I had a portable charger by Juice
I had a portable charger by Juice, after a while it bowed out, I let Juice know that there could be an issue, I will mention that the original charger was well outside the warranty.
They were pleased I let them know and sent a new charger free of charge. They were very helpful and I felt listened to
26 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Terry, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We are so glad that we helped and we will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Disappointing Red Panda headphones…
Bought a set of wired Red Panda headphones for my daughter, when they arrived I was immediately concerned as they had been sent in just a black plastic bag, no other protection. The box inside was damaged and actually looked like it has been ripped open from the top. Subsequently the headphones don’t even, work which was such a disappointment! I have emailed the company, and they replied on the 10th June saying they would send a replacement out immediately - well it’s now the 21st June and we’re STILL waiting for a replacement and/or any tracking information, even after multiple attempts to communicate. Really disappointed as I wanted to avoid using Amazon and support a smaller business, but kinda wish I hadn’t now!
10 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning Siobhan, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your query. We are sorry that you haven't received the replacement order yet, I would like to advise that I will raise another replacement and our Warehouse will dispatch it today for you. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Antwoord van Juice UK
Good afternoon Adam, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Antwoord van Juice UK
Good afternoon Robin, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Fast response after reply
15 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning Oli, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Marinela Is amazing
Marinela Is amazing! Customer service next to non, brilliant from the start I had a faulty charger that I purchased a couple of months ago, it unfortunately broke but Marinela was so helpful and got a new one sent out, brilliant service thanks Marinela! :)
12 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
Marinela at customer services was…
Marinela at customer services was fantastic. She was friendly, helpful and very patient with me. I had a faulty cable & asked for a replacement cable. I was very plesantly surprised when a brand new power pack turned up in the post.
7 mei 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Sandie, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
I found the Juice website so easy to…
I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent quality and I feel sure they will last for many years to come
I highly recommend this company.
4 juni 2026
Antwoord van Juice UK
Good afternoon Mick, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Poor communication as i contacted with…
Poor communication as i contacted with a faulty product
7 juni 2026
Antwoord van Juice UK
Good morning Jordan, thank you so much for taking the time to leave us a Trustpilot a review. We are sorry to hear that you have experienced an issue with one of our devices and for the delay in getting back to you. I would like to advise that I have replied this morning to your email and requested your details so we can then investigate and sort out as soon as possible the issues. Thank you in advance.
Top price for shite
Top price for shite. Bought two charging cables at £15 each. Two weeks later, both have a weak kink near the top and one only fast charges!
SHOP FOR ANOTHER BRAND.
12 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Nicola , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the charging cables stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement as soon as possible for you. Thank you in advance.
Good customer services
I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable.
Although the cable stopped working, I have to say that Juice were very helpful and dealt with my issue quickly and I have given 5 stars . I could not find my till receipt for the item, just a transaction receipt from my credit card but still a new cable was sent out to me the next day.
Thank you to Marinela at customer services!
10 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped. We really appreciate your support and hope to see you again soon!
Price good
Price good. Product good. Postage good. Cables and plugs that really last. Multiple repeat buys. No regrets. 🥂
4 juni 2026
Antwoord van Juice UK
Good morning Samantha, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Returns
I have tried to return a power bank but the customer service is terrible. They do not reply to emails. I have had to email 3 times and am yet to have a response
1 juni 2026
Antwoord van Juice UK
Good morning Abigail, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I would like to confirm that I have replied this morning to your email and advising you on the return of your device. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Really helpful and lovely Customer…
Really helpful and lovely Customer service.
I messaged with a problem and a member of staff took the time to send several emails and kindly fixed the problem for me.
5 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Mel, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Easy transaction and swift delivery
3 juni 2026
Antwoord van Juice UK
Good afternoon Louis, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
I never received my item,I got a note…
I never received my item,I got a note saying they left my item with my neighbour but when I went to collect it they said they didn't have it.
3 juni 2026
Antwoord van Juice UK
Good afternoon Vicky, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. According to the Royal Mail tracking, the currier attended to deliver the parcel on Thursday 4th of June and on Friday 5th of June but the deliveries failed as no one was in at the property to accept the delivery. However, the delivery is pending at the moment and I will happily send you an email with the tracking number so you can re arrange the delivery directly with Royal Mail. Thank you for your kind patience and if we can be of any further assistance please don't hesitate to contact us. Many thanks.
Antwoord van Juice UK
Good afternoon Palmer, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Antwoord van Juice UK
Good afternoon Tony , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Stopped working on 2nd use!
I bought this charger last week. The first time I used it, it seemed to work fine. But since then, I connect it and the charge lasts 2 seconds and then stops charging. Hugely disappointing. I will contact customer services and see if they can help.
27 mei 2026
Antwoord van Juice UK
Good afternoon Rachael , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the chargers stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement cable as soon as possible for you. Thank you in advance.
Awful. Charged a fortune for shipping and lied about dispatch
I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer service. They advised that my order had been dispatched, and was already with Royal Mail. They lied. Six hours later, they sent a dispatch notice, which means that it had just been collected. It is now 2 days later, and the tracking link they sent me is still not working, as Royal Mail haven't attempted delivery yet. Given that they charged me £3.99 for shipping, it seems they have used the cheapest possible delivery service and pocketed the rest. Utterly unprofessional, and a complete waste of time and money.
27 mei 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Lindsey, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the you haven't received your order yet. Unfortunately the parcel is still showing that it is with Royal Mail delivery courier and we do really apologise for that. I would like to confirm that I have raised a replacement order for you and I will email you shortly to give you further details. Many thanks.
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