I have a Juice Power Bank that became dangerous within a month of it's warranty expiring (venting noxious fumes while in use). Contacted customer service last week (Monday or Tuesday) to let them k... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have not received my Item yet. I've paid postage, then received a request for extra postage to release the said item. Have tried to contact this company with no response. Not very happy.
Bedrijf heeft geantwoord
I purchased a juice powerbank and on receipt it did not work only a few days after getting it. It was rather strange. Anyway as it was an online purchase once I provided the relevant information, a re... Toon meer
Bedrijf heeft geantwoord
About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Contactgegevens
Haslemere Way 10, OX16, Banbury, Verenigd Koninkrijk
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Gemiddeld
312 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Juice UK
Good afternoon Taylor, thank you so much for your lovely review!
We're delighted to hear that you're enjoying your headphones and that you found them easy to use. It's great to know that you're happy with the sound quality and volume. We really appreciate your support and thank you for choosing Juice. Many thanks.
Antwoord van Juice UK
Good afternoon Allison, thank you for taking the time to leave us a review. We're delighted to hear that your order arrived quickly and that you were happy with our delivery service. We really appreciate your support and hope to serve you again in the future. Many thanks.
Refund / Return Requests are Exhausting.
The purchase part was great but I need to refund my power bank because it is far too heavy.
Having to email Customer Services is timely,there should be an option to refund when logged into their site. Pick up date & time was agreed. Alas DPD haven’t picked up as agreed,so will have to wait for further email correspondence,having to make arrangements to be available for a courier pick up etc etc This is exhausting,whilst I have no idea when a refund might follow.
1 juli 2026
Antwoord van Juice UK
Good afternoon Andreas, thank you for taking the time to share your feedback. We are very sorry for the inconvenience and frustration caused during your return process.
I would like to advise that I have emailed you this morning to follow up and check whether the courier successfully collected the parcel on Friday, 10th July as we arranged with DPD courier for you. We appreciate that waiting for collections and having to make arrangements can be inconvenient, and we sincerely apologise that the process has not been as smooth as expected. As soon as we receive an update regarding the collection, we will be happy to assist further and ensure your refund is processed as quickly as possible. Thank you for your patience and understanding.
Very poor showing different sending on…
Very poor showing different sending on picture sending different
1 juli 2026
Antwoord van Juice UK
Good afternoon Debjani, thank you for taking the time to leave a review. We are very sorry to hear that the item you received did not match your expectations. Please accept our sincere apologies for any disappointment or inconvenience caused. We would like the opportunity to investigate this further and help resolve the issue for you. Please contact us at customerservices@juice.co.uk, and our team will be happy to assist. Many thanks.
Simple and quick.
1 juli 2026
Antwoord van Juice UK
Good afternoon, thank you for taking the time to leave us a review.
We're delighted to hear that you found the process simple and quick. Providing an easy and efficient experience for our customers is something we always strive for. We really appreciate your support and hope to see you again soon! Many thanks.
Antwoord van Juice UK
Good afternoon Tracey, thank you for your positive feedback!
We're delighted to hear that you found the delivery efficient, the packaging secure, and the product quality to be very good. Customer satisfaction is our top priority, and it's great to know we met your expectations. We really appreciate your support and hope to see you again soon! Many thanks.
great service even my warranty expired
great service even my warranty expired, they provide a battery replacement for me.
9 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon , thank you for your wonderful review! We're delighted to hear that you had a great experience with our service. Customer satisfaction is very important to us, so we're pleased we could assist with a battery replacement, even after the warranty had expired. Thank you for your kind words and support. We truly appreciate your feedback and look forward to helping you again in the future. Many thanks.
Dual Port Charger
The issue I had with the charger was resolved quickly which was appreciated. It was very reassuring to have the help and attention from Marinela Giorgo. I look forward to ordering more products in the future.
9 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Judy, thank you so much for your kind review. I'm delighted to hear that the issue with your charger was resolved quickly and that you felt reassured throughout the process. It was truly my pleasure to help and support you, and I greatly appreciate your kind words. Customer satisfaction is very important to me, so it's wonderful to know that your experience was a positive one.
Thank you for your trust and support. We look forward to assisting you again and hope you enjoy any future products you order from us. Many thanks.
Absolutely appalling experience
Absolutely appalling experience. I ordered two Lightning charging cables and was told they would be dispatched, but days passed with no tracking information and no delivery. I contacted the company multiple times for an update and later requested a refund, but my emails were simply ignored.
Communication has been non-existent, and I feel I was misled about the dispatch of my order. When a business takes payment, the very least customers should expect is honest communication and either prompt delivery or a refund if there is a problem.
Based on my experience, I cannot recommend JUICE UK. I would strongly advise others to be cautious before ordering from them.
1 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon, we're very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. We apologize for the lack of communication regarding your order and refund request. We appreciate that when a customer places an order, they expect timely updates, prompt delivery, and responsive customer support. We'd like the opportunity to investigate what happened and make things right. Please contact us directly at customerservices@juice.co.uk with your order number so we can review your case as a priority and provide a resolution. Thank you for bringing this to our attention. Customer feedback is invaluable in helping us improve our service, and we sincerely regret that we did not meet your expectations on this occasion. Many thanks.
Antwoord van Juice UK
Good afternoon John, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. I am also so glad that we helped with your query. We really appreciate your support and hope to see you again soon!
Ordered over a week ago still haven't…
Ordered over a week ago still haven't received anything
1 juli 2026
Antwoord van Juice UK
Good afternoon Runal, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. According to the Royal Mail website, the order is showing that it has been delivered on Friday 3rd of July. I would kindly ask you to email us at customerservices@juice.co.uk and advise if you have received the parcel, please. If you haven't received your order yet we will happily sort it out as soon as possible for you. Thank you in advance.
Its all good
1 juli 2026
Antwoord van Juice UK
Good afternoon Glenn, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. I am also so glad that we helped with your query. We really appreciate your support and hope to see you again soon!
One item missing from my order, sorted.
One item missing from my order. Reported to customer service, Marinela promptly had my missing item sent out RM 24
2 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Robin, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. I am also so glad that we helped with your query. We really appreciate your support and hope to see you again soon!
Always my favourite chargers
After using juice chargers in the past, & being extremely happy.
I had a small issue with my recent item purchased.
Customer service was excellent.
After advising of the problem & sending pics. A new replacement was send out straight away.
Very happy customer, Thank you
25 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We are so glad that we helped and we will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Antwoord van Juice UK
Good morning Aaron, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We are so glad that we helped and we will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Great Company
Excellent Customer Service
I have purchased many products from this company and always found them great products, the last purchase I made was great until for some reason would not charge anymore! Contacted juice uk customer service team and had speedy response from a lady called Marinela! Sent evidence of the faulty item and a replacement is on its way now. I will and have advised friends and family of how friendly and helpful juice uk is!
Thanks again 😎
2 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning Stephen, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. I am so glad that we helped with your query. We really appreciate your support and hope to see you again soon!
Great!
Easy to order. Good updates and fast delivery. Received within 2 days of ordering.
26 juni 2026
Antwoord van Juice UK
Good morning Lucy, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We are so glad that we helped and we will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Had a problem with a 5 charge power…
Had a problem with a 5 charge power bank was working but button was loose informed juice and had a quick replacement in a matter of days amazing customer service well done!
1 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Beverley, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We are so glad that we helped and we will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Antwoord van Juice UK
Good morning, Lara, thank you so much for taking the time to leave us a Trustpilot review. We're very sorry to hear that you haven't received your order. According to the DPD tracking information, the courier attempted to deliver your parcel on 27th March at 9:21am. Unfortunately, no one was available to receive it, so the parcel was taken to a local DPD Pickup Shop for collection. As the parcel wasn't collected, it was returned to us by DPD on 24th April. I also sent you an email to let you know what had happened, but unfortunately I haven't received a reply yet. When you have a moment, could you please reply to my email? We'd be more than happy to arrange for your order to be sent out to you again. Thank you in advance, and we look forward to hearing from you soon. Thank you in advance.
Terrible delivery times when ordering…
Terrible delivery times when ordering direct from them. Pigeon post at best if that’s still a thing!! I’ve ordered larger item which have arrived the next day, four days for a simple cable and still waiting.
23 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Peter , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily sort it out as soon as possible for you. Thank you in advance.
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