I have a Juice Power Bank that became dangerous within a month of it's warranty expiring (venting noxious fumes while in use). Contacted customer service last week (Monday or Tuesday) to let them k... Toon meer
Bedrijf heeft geantwoord
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I have not received my Item yet. I've paid postage, then received a request for extra postage to release the said item. Have tried to contact this company with no response. Not very happy.
Bedrijf heeft geantwoord
I purchased a juice powerbank and on receipt it did not work only a few days after getting it. It was rather strange. Anyway as it was an online purchase once I provided the relevant information, a re... Toon meer
Bedrijf heeft geantwoord
About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Contactgegevens
Haslemere Way 10, OX16, Banbury, Verenigd Koninkrijk
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Gemiddeld
312 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Customer service helped solve my…
Customer service helped solve my problem and sent me a replacement even though I couldn’t find the receipt
6 augustus 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning Gillian, thank you for taking the time to leave us a review. We are pleased to hear that our Customer Services team was able to help resolve your issue and arrange a replacement for you. Providing excellent customer support is very important to us, and your feedback is greatly appreciated. Thank you for choosing us, and we hope to serve you again in the future. Many thanks.
Not received my item
30 juli 2026
Antwoord van Juice UK
Good morning Lee, thank you for taking the time to leave us a review. We are sorry to hear about the issue you have experienced and apologise for any inconvenience this may have caused. Please be assured that we are currently investigating this matter further for you. As soon as we have more information, we will be in touch with an update. Thank you for your patience and understanding while we look into this.
I bought a power bank from this company…
I bought a power bank from this company and in about 3 months went from charging to 100% to maximum 47% contact them on email since there's no other way yo get in contact for warranty and no response to this day. Worst power bank I've ever had. Not recommended.
22 november 2025
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon, thank you for taking the time to leave a review. We are sorry to hear about your experience and apologise for the frustration this has caused. We are concerned to hear about the performance of your power bank and that you have not received a response to your email. This is certainly not the level of service we aim to provide. Please contact our Customer Services team at Customerservices@juice.co.uk with your details, and we will be happy to investigate this further and assist with your warranty enquiry. Thank you for bringing this to our attention. We look forward to resolving this for you. Many thanks.
Well I ordered on the 30th July and my…
Well I ordered on the 30th July and my order still hasn’t arrived and I’ve contacted juice and no one has got back to me.
Everything time I check to see where my order is it just say loading detail.
30 juli 2026
Antwoord van Juice UK
Good afternoon, thank you for taking the time to leave a review. We are very sorry to hear that your order has not yet arrived and that you have not received a response to your enquiry. We apologise for the inconvenience and frustration this has caused. Please be assured that we are currently investigating your query and will do our best to resolve this as soon as possible. We appreciate your patience and thank you for bringing this to our attention. Many thanks.
I haven’t received my order or a reply…
I haven’t received my order or a reply to my email about delivery and had no updates on where it is on track my order
30 juli 2026
Antwoord van Juice UK
Good afternoon, thank you for your review. We're sorry to hear that you haven't received your order and that you've been unable to get an update on its status. We understand how frustrating this must be, especially when you've already contacted us and are waiting for a response. This is not the experience we want our customers to have. We'd like to look into this for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused. Many thanks.
Dangerous power bank, no response
I have a Juice Power Bank that became dangerous within a month of it's warranty expiring (venting noxious fumes while in use). Contacted customer service last week (Monday or Tuesday) to let them know, while I wasn't expecting an exchange due to the warranty a device like this shouldn't become unsafe the moment the warranty expires.
The response from Juice? Ignore the issue raised.
Top job...
28 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon, thank you for bringing this to our attention, and we're sorry to hear about your experience. We take reports relating to product safety very seriously, and we're concerned to hear that your power bank emitted fumes while in use. While your product may be outside of its warranty period, customer safety is always our priority. We also apologise if you feel your initial contact was not addressed appropriately. This is not the level of service we aim to provide. We would appreciate the opportunity to investigate this matter further and review the communication you received. Please contact us directly at customerservices@juice.co.uk with your original case details and a member of our team will be in touch as soon as possible. Thank you for raising this issue with us. Many thanks.
Faulty power bank👎🏻
About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of them being extreme heat. So I think we can blame it on the heat wave. They immediately sent me a replacement. So I’m now one happy customer.👍🏻
26 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Peter, thank you for taking the time to leave us a review. We apologise for the issue with the original power bank, but we're glad our team was able to help and arrange a replacement quickly. We really appreciate your understanding regarding the possible cause and are delighted that you're happy with the outcome. We appreciate your support and look forward to see you again in the future. Many thanks.
Antwoord van Juice UK
Good afternoon Sandra, Thank you for taking the time to leave us a review. We're so pleased to hear that you enjoyed the product and that your order arrived promptly. We appreciate your support and look forward to see you again in the future. Many thanks.
Faulty item - poor customer service
I have decided to po at a revie because as others have pointed out, customer services is basically non existent. I've purchased 3 power banks and one of them was faulty. I've emailed now a couple of times and not even a confirmation email I received. I should at least be able to get the possibility to return a faulty item like with any other business.. why the whole ordeal of emailing to request a return if you are not going to answer!?
I'm very disappointed with the service really.
17 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Cristina, thank you for your feedback, and we're sorry to hear about your experience. We completely understand your frustration regarding the lack of communication, particularly when trying to report a faulty item. This is not the level of service we aim to provide, and we sincerely apologize if your emails were not received or responded to as expected. We would like the opportunity to investigate this matter and ensure that your warranty claim is dealt with promptly. Please contact us directly by emailing us at customerservices@juice.co.uk with your order details, or reply with your reference number, and a member of our team will review this as a priority. We appreciate you bringing this to our attention and hope we can resolve the issue for you as quickly as possible. Many thanks.
One year warranty
Had two previous products under warranty with issues which the company rectified and sent new items in the post immediately upon request.
26 juni 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon David, thank you for your review and for your continued trust in our products. We're pleased to hear that, on both occasions, our team was able to resolve the warranty issues quickly and provide replacement items without delay. We always strive to make the process as smooth and hassle-free as possible for our customers. We appreciate your support and look forward to see you again in the future. Many thanks.
Nice quality products and does what it…
Nice quality products and does what it is supposed to.
14 juli 2026
Antwoord van Juice UK
Good afternoon Eleanor, Thank you for taking the time to leave us a review. We're delighted to hear that you're happy with the quality of our products and that they're performing exactly as expected. Providing reliable products that our customers can depend on is something we take great pride in. We really appreciate your support and hope to see you back at Juice again soon. Many thanks.
Easy to order
Easy to order, big choice, reasonable delivery time and very attractive packaging. All worked as should.
14 juli 2026
Antwoord van Juice UK
Good afternoon Paul, thank you for taking the time to leave us a review. We're delighted to hear that you found our website easy to use, enjoyed the wide product selection, and were pleased with the delivery and packaging. It's great to know everything worked exactly as expected.We really appreciate your support and hope to see you again soon! Many thanks.
BEWARE - Juice PowerBank exploded only after a couple of uses
Bought a power bank from Juice a couple of months ago and have used the actual power bank less than a handful of times. I have gone to charge the power bank and the battery has actually exploded causing the power bank to rip apart.
Thankfully me, my partner or my son wasn’t anywhere near it otherwise this would’ve been a whole different review. Hopefully Juice reach out to me with an explanation on why their power banks can’t handle more than a few charges when that is their sole purpose.
18 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good morning Tom, thank you for bringing this to our attention. We are very sorry to hear about your experience and are relieved to know that neither you nor your family were injured. Safety is extremely important to us, and what you have described is certainly not the experience we want any customer to have. We take reports such as this very seriously and would like to investigate the matter as a priority. Could you please contact our Customer Support team at customerservices@juice.co.uk with your order details and any photos of the product? This will allow us to review the incident thoroughly and work with you to find a suitable resolution. We sincerely apologise for the concern and inconvenience caused and look forward to hearing from you. Many thanks.
After contacting juice for a faulty…
After contacting juice for a faulty replacement charger have to say their customer service has been extremely efficient! A little late however on getting replacement however it did come and more than happy with it! Thanks to Marinela who was more than happy to to assist in the matter! Thank you and happy to purchase from juice uk and I would recommend definitely to friends and family
17 juli 2026
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon Stephen, thank you so much for taking the time to leave such a lovely review. Thank you for your wonderful feedback. It was my pleasure to assist you, and I'm so pleased we were able to get everything sorted for you. I appreciate your patience regarding the delay with the replacement charger, and I'm delighted to hear you're happy with the outcome. Thank you also for recommending Juice UK to your friends and family; that truly means a lot to us.
We hope you continue to enjoy your product, and we're always here if you need any further assistance. Many thanks.
Too many emails without permission
Very happy with the products, but Juice have since bombarded me with multiple demands that I leave a review. I did not consent to this.
7 juli 2026
Antwoord van Juice UK
Good morning Peter, thank you for your feedback. We're pleased to hear that you're happy with our products, but we're sorry to learn that you were dissatisfied with the review requests you received.
We apologise for any inconvenience or frustration this may have caused. We take feedback like this seriously and are currently reviewing the matter to ensure our communications are appropriate and respectful of our customers' preferences. Thank you for bringing this to our attention. Many thanks.
Well packaged and quick to charge with…
Well packaged and quick to charge with a juice power lead
7 juli 2026
Antwoord van Juice UK
Good morning Sarah, thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the packaging and that the power bank charges quickly with the Juice power lead. We really appreciate your feedback and hope you continue to enjoy your purchase. Many thanks.
The customer care and after care is…
The customer care and after care is awful. I purchased two items by mistake and contacted the company as soon as I realised. After sending countless emails eventually someone got back to me I replied and still waiting for a reply I have an item that needs returning and no way of returning it.
Will I buy again from
Them NO
1 juli 2026
Antwoord van Juice UK
Good afternoon Aileen, we are very sorry for the experience you've had and for the delays in our communication. We understand how frustrating this must have been, especially after contacting us multiple times regarding your return. We can confirm that the collection has now been arranged for the date you requested. Please accept our sincere apologies for the inconvenience caused and thank you for your patience while we resolved this matter. Many thanks.
I have tried to contact Juice twice to…
I have tried to contact Juice twice to return the item and no response received. Won't be buying anything from you again.
7 juli 2026
Antwoord van Juice UK
Good afternoon Zoe, thank you for your feedback. We are very sorry to hear about your experience and sincerely apologise that you have not received a response to your return request. This is not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to resolve this for you, so please contact us at customerservices@juice.co.uk and we will look into your query as a priority. Many thanks.
I haven't received the item and have…
I haven't received the item and have not had any response from the company when I contacted them about this.
7 juli 2026
Antwoord van Juice UK
Good afternoon Caroline, thank you so much for taking the time to leave us a Trustpilot review. We are very sorry to hear that you have not yet received your order, and we sincerely apologise for our delayed response. Having checked the Royal Mail tracking information, the order is currently showing as delivered on 9th July. We have also searched our Customer Services inbox but, unfortunately, have been unable to locate an email from you.
To allow us to investigate this matter further, could you please email us at customerservices@juice.co.uk? If your order has not been received, we will be more than happy to look into this for you and resolve the issue as quickly as possible. Thank you in advance, and we look forward to hearing from you.
Easy transaction
Easy transaction
The Juice headband headphone are excellent quality a match for sony wc100 just at a lower cost
7 juli 2026
Antwoord van Juice UK
Good afternoon Jodie, thank you so much for taking the time to leave us a review. We are delighted to hear that you found the transaction easy and that you are enjoying your Juice headband headphones. It's fantastic to know that you feel the quality compares so favourably while offering great value for money.
We really appreciate your support and hope you continue to enjoy your headphones. Many thanks.
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