Jumia Nigeria Reviews 156

I received my order within one week

The rider sent to deliver my goods was very rude and he claimed he called, whereas he didn’t call, when I finally reached out to him, he started yelling and me, telling me that I’d get my good the next day, he was being very rude and annoying, y’all need to do better for real.

Jumia it's a good platform for buying stuff online and I have been using the platform for more than 5years now

I ordered for an item since last week Tuesday, I heard returns takes 7 days that I will be refunded and this is not the first time and returning item on jumia and was refunded the next two day. Just for jumia to send a message to me this evening that my refund will take 3-10 days, what nonsense? Is this how bad jumia's services has become?

I ordered for a product which is not provide and same time money didn't refunded up till now . I guess jumia is a big scam now.

People should run away from them

Updated Review & Apology
For review dropped on the 10/09/2026

I would like to sincerely apologise for my earlier review regarding Jumia’s customer service and refund process. That review was written based on incorrect information that was provided to me at the time, which led to a misunderstanding of the situation.

After further clarification, I acknowledge that my initial claims did not fully reflect the facts, and for that, I take responsibility. I regret any inconvenience or misrepresentation this may have caused Jumia or other customers who read my review.

I appreciate the clarification received and felt it was important to correct the record. Thank you.

I bought a phone off this website the last time I visited Nigeria and it's been working to date.

I really appreciate the work you guys do and promise to come back.

I have been shopping with Jumia for over 5 years now, I never had any issues with my order, the product are high quality and what I ordered but thier staff are very rude and mannerless, the riders are also rude, I ordered for a washing machine and called the pickup station to ask about their pickup opening days and time; this woman insulted the hell out of me and later blocked me, this is very unacceptable of Jumia, I reported to customer care but they don’t seem to be bothered about it

I ordered an item a different item entirely was sent to me and an irresistible employee is calling me to tell me rubbish without apologies. And dropping call while we speak where are all this positive reviews coming from? It must be a paid review iOS AppStore should look into this reviews critically they must all be fake reviews because this happened to me 10 years ago and still happened again and inferior products were sent to me in one of my order 1 year ago i threw everything because i dint want any further terrible and terrifying experience again. I forgot my money and avoided them. I thought they would have changed that’s why I came and tried again this time around and i was once more 900% disappointed this is disgraceful and a shame.

I have been using Jumia Nigeria for some time, I have had bitter-sweet experiences. First, I would say they are fast in delivery compared to their counterpart, and they are often reliable with wide range of goods at competitive prices. However, my drawback is the duration it takes to get your money back in a case of charge back or damaged goods, and their customer care takes like forever to respond.
Overall it's an average online mall that can do better especially in CRM.

I honestly don’t understand how a company as big as Jumia can operate with such terrible customer service. I came to pick up my order today and what I met was pure frustration. The crowd was unbelievable — people were everywhere, waiting and standing with no real system in place.
What shocked me the most was the complete lack of staff to attend to the growing number of customers. I have been here for over 2 hours, and they haven’t even reached the 35th person on the list. Meanwhile, the number they gave me was 133. At this rate, I probably won’t even be attended to today.
To make things worse, my phone is dead, so I can't even show them my tracking ID — and there’s no support or arrangement for situations like this. No charging spot, no backup check system, nothing.
This level of disorganization is embarrassing for a company that claims to be one of the biggest e-commerce platforms. Jumia seriously needs to fix their pickup centers, hire more staff, and respect customers’ time. Right now, this experience is nothing but stress, disappointment, and wasted hours. I’m highly dissatisfied.

I had a good experience shopping on Jumia. My order arrived on time and the product matched the description. The packaging was good, and the seller communicated well. I’m satisfied with the service and will shop again.

1-Star Review: “Terrible Customer Service and Unresolved Refund Issue”

I am extremely disappointed with Jumia’s service. I placed an order for Clearessence Beautifying Lotion on September 10, 2025, and was later informed that the product was out of stock. I was assured multiple times that my money would be refunded—first within 3–7 working days, then 15 working days, and later I was promised a refund within 24 hours.

Despite all these promises, as of today, I still haven’t received my refund. Each time I contact customer service, I get the same scripted responses with no real action taken. It’s frustrating and disappointing that such a large company handles customer funds and trust so carelessly.

I will think twice before shopping on Jumia again and advise others to be cautious—especially when it comes to refunds and customer service reliability. A company’s credibility lies in how it treats its customers, and sadly, Jumia has failed in this regard.

1-Star Review: “Terrible Customer Service and Unresolved Refund Issue”

I am extremely disappointed with Jumia’s service. I placed an order for Clearessence Beautifying Lotion on September 10, 2025, and was later informed that the product was out of stock. I was assured multiple times that my money would be refunded—first within 3–7 working days, then 15 working days, and later I was promised a refund within 24 hours.

Despite all these promises, as of today, I still haven’t received my refund. Each time I contact customer service, I get the same scripted responses with no real action taken. It’s frustrating and disappointing that such a large company handles customer funds and trust so carelessly.

I will think twice before shopping on Jumia again and advise others to be cautious—especially when it comes to refunds and customer service reliability. A company’s credibility lies in how it treats its customers, and sadly, Jumia has failed in this regard.

Giving different things from what is ordered

Jumia is gradually going down the scale. Fake and deceptive products all over the website. You pay for an item, they will send you a toy.

THE MOST USELESS, INCOMPETENT, IRRESPONSIBLE COMPANY I HAVE EVER COME ACROSS IN MY ENTIRE LIFE!!

THEY SOLD A DEFECTIVE, USED PHONE TO ME, I RETURNED IT SINCE 1 MONTH AGO, AND UP TILL NOW THEY HAVE REFUSED TO REFUND ME!!!

#380,000 is no joke for God’s sake!!!!

3-4 days for delivery from lagos to Aba... It's been 7 days nothing, no tracker update. This is diabolical

Their customer service is the poorest I’ve ever had to deal with. Very slow to respond and if they do it’s incredibly subpar. Would not recommend ordering from them because it’s not worth the hassle.

I have order a ton of items from jumia even the phone I'm using currently and it's really good their products are durable too and they also have a return policy they're on promo now you should maybe order something